Ratings based on 708 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with breakfast and happy hour.

Posted Apr 25, 2018
Pros: The hotel was nice and clean and the bed was very comfortable.
Cons: I have nothing for the hotel to improve for now.
Location: The hotel was close to relatives nearby and it was easy to get to shopping centers.
The hotel was clean and the staff was very friendly. We enjoy the breakfast selections in the morning and the free beverages in front of the hotel. We especially enjoy the free snacks and free drinks from 5:30 pm to 7:30 pm.
Comment from Hotel Management
Apr 26, 2018 by General Manager, Hotel Management
Thank you for taking the time to post this wonderful review about your visit to the Embassy Suites Raleigh - Crabtree. We appreciate the positive feedback you have provided us regarding your stay. Thanks again for highlighting our amazing happy hour and delicious breakfast offerings! We look forward to welcoming you whenever your travels bring you back to Raleigh. Sachin Shourie, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon OH

Fantastic!

Posted Apr 20, 2018
I rated this place a 4 because there was nothing higher! From the moment we walked in to the lobby I was impressed. It was sparkling clean, the staff greeted us immediately and they were warm and friendly. The snacks in the evening and the breakfast the following day were very tasty and the staff was right there to clear away any unneeded plates or messes. There was a huge delay between check out time and when we needed to leave for the airport but the staff continued to treat us as if we just checked in. I would highly recommend this facility.
Comment from Hotel Management
Apr 20, 2018 by General Manager, Hotel Management
Dear Sue, thank you for taking the time to post this wonderful review about your visit to the Embassy Suites Raleigh - Crabtree. We make every effort to provide each guest with outstanding service and comfortable stay. Making our guests happy is our number one priority so your comments show us that we are meeting that goal. We appreciate you recommending us and look forward to welcoming you back soon. Sachin Shourie, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Good hotel

Posted Apr 14, 2018
The lights at front desk are WAY TOO BRIGHT! Consider having a softer welcome. It’s orettt harsh after a few days travel and walking in at night.
Comment from Hotel Management
Apr 15, 2018 by General Manager, Hotel Management
Lisa, thank you for including the Embassy Suites Raleigh - Crabtree in your travel plans. We are sorry for any inconvenience you had during your stay. We have made a note of your feedback as it gives us the scope for improvement. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sachin Shourie, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Very nice hotel.

Posted Apr 9, 2018
Would definitely recommend this hotel to friends and family members. Loved it!
Comment from Hotel Management
Apr 9, 2018 by General Manager, Hotel Management
Amy, thank you for being our guest at the Embassy Suites Raleigh - Crabtree and recommending us. We are thrilled to know you had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sachin Shourie, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro,NC

Posted Apr 3, 2018
Very active and ftiendly staff. Breakfast and afternoon reception was nice.
Comment from Hotel Management
Apr 3, 2018 by General Manager, Hotel Management
Andy, thank you for including the Embassy Suites Raleigh - Crabtree in your travel plans. We are happy you loved our friendly service and that you enjoyed our breakfast offerings. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sachin Shourie, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great place to stay with the family

Posted Mar 27, 2018
We have 3 kids and so we had a suite. Space was perfect. 2 double beds plus the pullout couch. The pool was on the smaller size but still large enough to keep the kids entertained. Breakfast was yummy with a buffet or made to order eggs. Definitely recommend.
Comment from Hotel Management
Mar 27, 2018 by General Manager, Hotel Management
Katherine, thank you for the wonderful review of Embassy Suites Raleigh - Crabtree. We are pleased to know we met all of your expectations and that you especially appreciated our breakfast offerings. Thanks again for recommending us, and we look forward to welcoming you and your family back soon. Sachin Shourie, General Manager
4 out of 5
by A verified traveler

Good, but not great!

Posted Mar 20, 2018 on Hotels
The room itself was nice and convenient and everything within the hotel was fine, except for the impromptu construction/maintenance that began on our last morning before we left. It began and we never received information/warning from the hotel about it occuring that morning. It made for an unpleasant way to leave the hotel given that prior to that morning, things had been nice. As for the surroundings, it would have been nice to have more of a diversity of retail opportunities in or around the hotel instead of having to drive to different places.
Comment from Hotel Management
Mar 21, 2018 by General Manager, Hotel Management
Garry, thank you for being our guest at the Embassy Suites Raleigh – Crabtree. We are pleased to know you loved the convenience of our location and had a good time your comfortable room. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sachin Shourie, General Manager
5 out of 5
by A verified traveler

Posted Mar 20, 2018 on Hotels
Comment from Hotel Management
Mar 20, 2018 by General Manager, Hotel Management
Tracey, thanks for the perfect rating. We are glad you had a wonderful time at Embassy Suites Raleigh - Crabtree. We look forward to welcoming you back for another outstanding experience. Sachin Shourie, General Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

The excellent stay at the Embassy

Posted Mar 20, 2018 on Hotels
The hotel the Embassy in Crabtree my stay was excellent. The staff was friendly. The rooms was clean. The shuttle service was excellent also really enjoyed my stay
Comment from Hotel Management
Mar 20, 2018 by General Manager , Hotel Management
Linda, thank you for your glowing review. We make every effort to provide each guest with outstanding service and comfortable accommodations. Making our guests happy is our number one priority so your comments show us that we are meeting that goal. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree.  Sachin Shourie, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Love It

Posted Mar 19, 2018
Pros: Everything
Cons: NA
Location: Mall across the street
From start to finish the entire staff was friendly and helpful. We arrived early and Ricardo was still able to find us a room before check in, which we greatly appreciate because we came all the way from VA. Happy hour was fun and nice and the bartenders were great. Breakfast was good as well.
Comment from Hotel Management
Mar 19, 2018 by General Manager , Hotel Management
Nina, thank you for your wonderful review of Embassy Suites Raleigh-Crabtree. We are delighted to know you enjoyed the service provided by our associates. We encourage our bartenders to showcase their own creations, and we're happy that you enjoyed what they had to offer. It was a pleasure hosting you, and we look forward to welcoming you again in the near future. Sachin Shourie, General Manager