Ratings based on 991 Verified Reviews

4.4 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nelson Bay NSW

Reached all expectations

Posted Apr 21, 2017
Location: I am not an experienced hiker but enjoyed the 6km walk of Dove Lake circuit.
We thoroughly enjoyed our stay at Cradle Mountain Lodge. The large log fires are so inviting, the food in the restaurant was excellent and a great brekky too. Loved the gas heaters in our cabin and to top it off we had a resident wombat enjoying the grass around our balcony.
4 out of 5
Recommended
for Everyone
by A verified traveler

A very cosy hotel near to the deep forests

Posted Apr 17, 2017
Thrilled to get upgraded for a spa room but the check out time was a bit too early for 10 am. It would be great if we could check out at 11am
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Quiet location - nice fire, spa tub. Bed could do with new pillows. Nice breakfast in the morning.
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Dear Traveller, Thank you for choosing to stay with us, and for taking the time to write a review of your recent stay. We are very happy to hear that you were impressed with your fireplace, spa tub and our very popular breakfast buffet. Unfortunately, it seems we were unable to meet all your expectations particularly as regards pillows. I am sorry about that, and we would certainly like to learn more. If you would like, please connect with me at the lodge, or via email. Your feedback is very valuable to us as we strive to improve with each and every stay. We would be honoured to have you return to our lodge in the future. Sincere best wishes, Oliver S | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Great location

Posted Apr 6, 2017
Enjoyed our stay, roof was comfortable. the lack of a TV or wifi in room did not bother us, in fact was a nice break from reality. The area has telstra reception if you really cant survive anyway, or wifi in main buiding. Meals were good & reasonably priced I felt.Staff were friendly enough. Even though the lodge is in a great location I feel it's a little overpriced for what it is.
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Dear Paul, Thank you for choosing to stay with us, and for taking the time to write a review of your stay. We are very happy to hear you enjoyed your accommodations, and the menu and food in our restaurants. Unfortunately, it seems we were unable to meet all your expectations. We would certainly like to learn more: if you would like, please connect with me at the lodge, or via email. Your feedback is very valuable as we work to be better each and every stay. We would be honoured to have you return to our lodge in the future. Sincere best wishes, Oliver S | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Cradle Mountain

Posted Feb 5, 2017
Pros: Location. It's located right in front of the entrance to the Dove Lake. Quiet and comfortable place to stay when travelling Dove Lake.
Cons: The manpower at the reception needed to be improved. Wifi is only available at the lounge and it is very slow.
We made advanced booking for dinner serving at 9pm as we spent the day hiking around the Dove lake. We had a wonderful dinner as it's better than our expectation as to the quality of food to be served at a hotel in the heart of cradle mountain.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Dear Grace, Thank you for taking the time to write about your recent stay with us. We are very happy to hear we were able to assist in providing you with a memorable dinner in Highland Restaurant, and indeed a memorable stay. Thank you for your comments regarding staffing at reception - we are looking at increasing the number of computer terminals in future renovations to assist in this endeavour. Thank you also for your comments on WiFi - we are working with the national telco provider to improve infrastructure to the area. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Sincere best wishes, Oliver and the Peppers Cradle Mountain Lodge Team
5 out of 5
by Fiona

Magnificent Wilderness Hideaway

Posted Jan 28, 2017 on Hotels
We were upgraded and given a really remote cabin which was appreciated. It was very cosy and had wallabies and wombats around it. The amenities were all great, especially the lovely log fire and the big bed was very comfy. We would definitely recommend this Hotel to others.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Fiona, Thank you for taking the time to review your recent stay with us. We are very happy to hear we were able to assist in providing you with a memorable holiday. We look forward to welcoming you back to the Lodge soon. Sincere best wishes, Oliver and the Peppers Cradle Mountain Lodge Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Glengowrie, SA

Stunning scenery and cosy stay

Posted Jan 24, 2017
The location is absolutely stunning! Super close to cradle mountain Dove Lake with beautiful walks! Accomodation was very cosy and was nice to switch off from technology as we didn't have a tv or wifi in our room, only in the reception and dining area! Rooms were clean and cosy. Highly recommend.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Sheridan, Thank you for taking the time to write about your recent stay with us. We are glad to hear you made them most of your opportunity to recharge the batteries and look forward to welcoming you back soon. Sincere best wishes, Oliver and the Peppers Cradle Mountain Lodge Team
3 out of 5
by A verified traveler

Posted Jan 20, 2017 on Hotels
Not a normal peppers hotel experience ! Doesn't cater well for families
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to write about your recent stay with us. It disappoints me to learn that you encountered a number of issues during your stay. To assist me further in investigating these matters, I invite you to contact me directly to discuss in more detail and then I can address these issues accordingly. Sincere best wishes, Oliver and the Peppers Cradle Mountain Lodge Team
5 out of 5
by Hoi Ting

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Hoi Ting, Thank you for taking the time to write about your recent stay with us. We are very happy to hear we were able to assist in providing you with a memorable holiday, and look forward to welcoming you back again soon. Sincere best wishes, Oliver and the Peppers Cradle Mountain Lodge Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Want to stay longer as it is so beautiful

Posted Dec 28, 2016 on Wotif
Pros: Excellent Location to Cradle mountain, Just at the entrance of the national park. Lodge itself has wonderful park, landscape where you can walk along
Cons: We 3 of us stayed in one cabin. Extra roller away was too old, too soft matres which was bad for lower back to sleep. time to change it.
Location: Location is a part of the Cradle mountain national part!!! fantastic place to stay.
Stayed Spa Cabin, just so special place like my own lodge. Wildlife animals around our cabin. Cradle mountain Lodge organised many guided short tours from morning til night. Main Restaurant was fantastic for servicing, menus also very special to choose from. wine selection fantastic. Want to visit someday again. Our cabin has fire place, enjoyed a lot. Complimentary Port wine in the room which was lovely. each cabin has roomy space of pantry, sink and deck.