Ratings based on 104 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Fantastic stay

Posted Jan 16, 2018
Pros: Everything
Cons: Remove desk at the door, no L- shaped sofa just a regular sleeper sofa and get a small recliner for the room.
Location: Location was great with restaurants within walking distance, a mall a few minutes away, big box store near by, to many more things to list. Loved it !
More than we expected. Room was a very generous size, staff was exceptional! We have 4 dogs and the hotel is very pet friendly. Our stay was for 10 days and the bill was extremely reasonable. Definitely recommend this hotel to everyone! Location can’t be beat either.
Comment from Hotel Management
Jan 19, 2018 by Guest Relations Manager, Hotel Management
Dear Neil, We appreciate your 5-star review!! It is always great to know that our guests are enjoying their stays at our property and that our pet-friendly policies allowed you to enjoy your visit even more! We thank you for your constructive comments and we will be sure to take them into consideration. See you next time!! Regards,
3 out of 5
by A verified traveler

Posted Nov 23, 2017
Dirty bathroom Noisy - room off highway and garbage truck in back Had suite with 5 guests. Sofa bed not made up and no service to bring up sheets. Told that we had to go down and get sheets.
Comment from Hotel Management
Dec 13, 2017 by Amber , Hotel Management
As we pride ourselves at the Residence Inn on exceptional service and standards, it is disappointing to hear we fell short on your visit. We have discussed these issues with the appropriate departments. We hope that on your next stay in the area, you give us another chance to do better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Perfect for a family. We did have to remind staff about putting a requested pack and play sleeper in the room for our daughter, but they had it up there in no time. Really comfortable beds!! Loved all the tv options and the free hot breakfast. Only big negative if there was one, the floors seemed very thin. Folks upstairs were a bit loud but if you’re a heavy sleeper, nothing to worry about. We will be back for sure!
Comment from Hotel Management
Nov 22, 2017 by Amber, Hotel Management
Dear Cameron, Thank you for taking the time to leave feed back for our property! It is great to hear that you enjoyed your stay with no problems. We hope to see you again if your travels bring you back this way!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, but the desk clerk charged me twice

Posted Oct 29, 2017
the room was excellent, clean, well equipped with large screen tv, king bed, even a dishwasher. Very well appointed. Was not impressed to be charged twice for our two night stay, however, the person that I called to correct the matter was helpful and I received a rebate within a few days.
Comment from Hotel Management
Nov 16, 2017 by Amber, Hotel Management
Thank you for your feedback! We strive for excellence at the Residence Inn, so I'm glad to hear you enjoyed the accommodations and your issues were handled well and quickly. We hope to see you again on future travels to the area.
3 out of 5
by Casey

Guest conduct ruined my stay.

Posted Oct 16, 2017 on Hotels
The service and staff were fine, and the room was nice, but my 2 night stay was ruined by obnoxious loud guests hanging out in the courtyard until 1:00 am both nights, or screaming and drinking in the hallways. I wish the hotel would have enforced a more stringent guest conduct policy. I'm sure I wasn't the only one who found their stay uncomfortable because of this issue. It was like staying in a college dorm.
Comment from Hotel Management
Nov 22, 2017
Casey, I am sorry that noise was an issue for you at your stay. I am glad to hear you found the room and staff both nice. If your travels bring you back this way, please give us a chance to provide quality service all the way around. And, never hesitate to let us know of a noise problem while you are on the property so we can enforce the guest conduct policy. Amber
5 out of 5
by Esther

Comfort at a great price

Posted Sep 18, 2017 on Hotels
It was a great stay! We really enjoyed the 2 bedroom suite and our stay was quite comfortable. I would definitely come back!
Comment from Hotel Management
Jan 19, 2018 by Guest Relations Manager, Hotel Management
Dear Esther, Woohoo! Thank you for your 5-star review! We are very happy to hear that you had a great stay and we hope that you were able to enjoy many of the awesome amenities we have to offer you. Thank you again for your feedback and we hope to see you again soon! Take care!
5 out of 5
by Sara

Posted Sep 9, 2017 on Hotels
Second stay here - wonderful room. Nice location and breakfast.
Comment from Hotel Management
Sep 12, 2017
Thank you so much for staying with us. Please stay with us again on your next visit to Cranberry.
4 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017
Thank you for staying with us. If there is any way that we could improve your stay, please let us know!
4 out of 5
by GLENN

good trip good location

Posted Aug 28, 2017 on Hotels
After our experience with Residence Inn we chose this location since it was 20 minutes from our destination and had a pool and whirlpool. Winner on both. Front desk was very helpful with directions when we realized we had forgotten some necessary items and we got them from two local stores.
Comment from Hotel Management
Sep 1, 2017
Hi Glenn, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay! Please see us again if your travels bring you back to the area.
5 out of 5
by Jeffrey

Had a great stay

Posted Aug 5, 2017 on Hotels
Great room. Great service. Loved the pool. Good breakfast.
Comment from Hotel Management
Aug 12, 2017
Thank you for staying with us and we hope to have you stay with us again!