Ratings based on 94 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

A Great Stay

Posted Aug 4, 2017
Pros: Room design, Friendly staff, Good Breakfast, Pool, Hot tub, Sauna, Basketball court, Firepit, Location!
Cons: Not a thing I can think of!
Location: Tons of shops and restaurants to choose from and not too far from downtown Pittsburgh, but far enough to not be "in the city".
This was by far one of the nicest places we've stayed in a long time! The staff was amazing. The room was unique and comfortable. The pool/hot tub/sauna were clean and nice. There was a fire pit in the courtyard. Walking distance to a couple good restaurants as well as Starbucks. The breakfast was the best I've had for a hotel Continental breakfast, lots of choices and well organized. And the price was good as well! We will stay here again the next time we roll though the Pittsburgh area!
Comment from Hotel Management
Aug 5, 2017 by Mary, Hotel Management
Thank you very much for your kind words. We look forward to having you stay with us again. I am happy that you were so pleased with your stay.
5 out of 5
by A verified traveler

Posted Jul 18, 2017 on Hotels
I plan on staying there again
Comment from Hotel Management
Jul 20, 2017
Thank you for the five star feedback!
5 out of 5
by edward

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Hi Edward, Thank you for your five star review. I am glad you enjoyed your stay with us.
5 out of 5
by Sarah

Posted Jul 1, 2017 on Hotels
Location was convenient to Pittsburgh and the highways
Comment from Hotel Management
Jul 7, 2017
Dear Sarah, Thank you for staying with us and taking the time to give us feedback. Please think of us if your travels bring you back to the area!
4 out of 5
by Anna

Posted Jun 29, 2017 on Hotels
overall good place to stay except sauna which is outdated and needs reconstruction
Comment from Hotel Management
Jul 7, 2017
Dear Anna, Thank you for your feedback. I'm sorry to hear you weren't pleased with the sauna. We pride ourselves on providing exceptional service and accommodations. We have notified the appropriate departments about the sauna. I hope if you come to the area again, you will choose Residence Inn!
5 out of 5
by A verified traveler

Cranberry a nice place to sleep and eat breakfast

Posted Jun 28, 2017 on Hotels
This was an awesome p[lace to stay. The staff is very polite and bend over backwards to make you happy. Breakfast was great and they respond quickly when they see products are getting low.
Comment from Hotel Management
Jun 30, 2017
Dear Traveler, Thank you for taking the time to review our hotel. As we pride ourselves in providing quality service to our guests, it is a pleasure to hear you enjoyed your stay. We hope to see you again if your travels bring you back to the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs to be updated

Posted Jun 28, 2017
Rooms need to be updated and redone, look like they haven't been done in quite awhile. Front desk personal were short at times like it was a hassle to assist you or answer a question.
Comment from Hotel Management
Jun 30, 2017 by Amber, Hotel Management
Dear Jerry, We are sorry to hear your stay with us did not meet your expectations. The appropriate departments have been spoken to regarding the issue of the personal not being personable. We hope you give us another chance to provide quality service if your travels bring you back to our area.
5 out of 5
by Richard

Posted May 23, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017
Dear Richard, Thank you for taking the time to rate our hotel! We are glad you enjoyed your stay and hope your travels bring you back to the Cranberry area to stay with us again.
5 out of 5
by Brenda

Family over night

Posted Apr 16, 2017 on Hotels
Great place for family, business or several days.
Comment from Hotel Management
Jun 11, 2017
Dear Brenda, I am so glad you enjoyed your stay with us in your suite. We hope to see you again if your travels bring you back to Cranberry!
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice stop while on a road trip

Posted Apr 4, 2017
Roomy, great staff, decent breakfast. Great beds and pillows. Only complaints would be the broken waterglass in my room, and the thermostat was preprogrammed to not go below 69 degrees. Also couldn't keep the fan on. Other than that, it was great.