Ratings based on 534 Verified Reviews

3.7 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nelson, BC

Surprisingly decent

Posted Jul 25, 2017
Pros: Comfy bed. Spacious, stone-tiled lobby gives a nice look.
Cons: A/C controls not intuitive. Thermostat didn't seem to function correctly - but we managed to figure out how to keep the room cool enough at night.
Location: On the "town" side of the highway, rather than next to the train tracks. Quiet residential area behind the hotel good for walking/biking.
A quick getaway to Fort Steele - needed a place to stay - and this fit the bill. Balcony overlooking the pool was pleasant. The pool and courtyard was sheltered and warm. Made to order omelettes and DIY waffles were a step up from the usual free breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect spot to go to Fort Steele.

Posted Jul 18, 2017
We had a family reunion with our Washington relatives. Those with rvs were at Fort Steele campground so we all met there to visit. Just a short drive from Cranbrook to the camp.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Pros: Breakfast
The room we were given was noisy as it is facing Highway 3/95. But the breakfast was superb.
5 out of 5
Recommended
for Families
by A verified traveler

Convenient and comfortable

Posted Jul 17, 2017
Pros: Convenience, clean, comfortable.
Awesome hotel, friendly staff that were great with my kids. Really nice decor in the lobby, exceeded my expectations with breakfast and chocolate happy hour was a bonus :) Would definently return if I need to stay in Cranbrook again.
3 out of 5
by A verified traveler from Bellevue, Wa

It is ok...

Posted Jul 16, 2017
We spent one night in this hotel on the way back from Banff to Washington state. We arrived after 9pm and wanted to sleep after whole day of traveling, but people were talking by the pool past 11pm. Room was ok, bed was comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel

Posted Jul 12, 2017
Great hotel. Nice staff. Terrific breakfast including an omelette bar. Chocolate happy hour offered free to guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Posted Jul 11, 2017
Nice clean hotel, friendly staff and great location. Can't ask for more.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Pros: good location. staff gave us a great suggestion about where to get supper in town.
Cons: we were charged for smoking in a room when none of us are smokers. Mistaken identity i think.
passing through to a wedding. We were pleased enough to book again a week later for the return trip.
Comment from Hotel Management
Jul 11, 2017 by Jenn Bouchard- General Manager, Hotel Management
Thank you for your comments. So sorry you were charged by mistake and I know we have refunded that charge. We are happy to welcome you back your next time through and thank you for choosing us again!!
1 out of 5
by A verified traveler

Loud and out of control

Posted Jul 10, 2017
Checked in on Friday was told we needed a $200 down deposit as we were not notified before about that. The lady we talked to did nothing to help us and said no charge to cancel. Thank you Chris for giving us proper treatment after we were given horrible customer service. The pool was not monitored by any adults while there were kids swimming. The kids had water guns and continued to spray us with them even after we asked them to stop . Front desk said they'd notify the parents but that was never done . I have never been to a hotel where kids were allowed to run down the hallways at 5am. The noise in the hallways after 11pm was ridiculous . Would not recommend this hotel to anyone
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean!

Posted Jul 8, 2017
Cons: Update the outside.
The outside building needs an update but the inside is nice. Staff is friendly and the hotel is clean! I'd stay here again.
Comment from Hotel Management
Jul 11, 2017 by Jenn Bouchard- General Manager, Hotel Management
Thank you for your comments! I am pleased to hear you will be back!