Would have been nice if you plowed the front atleast once during the snow storm this weekend . Plus bathrooms need to be renovated and upgrade with some new mattresses .
Comment from Hotel Management
Feb 7, 2017 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Thank you for taking the time to comment on your stay with us. It was quite the stretch of winter weather in Cranbrook. Due to the unprecedented amount of snow in the area, it was not possible to keep the parking lot completely cleared at all times. However, we did have snow removal in the parking lot each day on the weekend. We appreciate your comments regarding future improvements. Renovations are an ongoing process and reviews like these help us to determine which areas require the most immediate attention. The mattresses in our premier rooms have been updated to pillowtop mattresses. The next time you are in Cranbrook, we look forward to having the opportunity to host you.
Heritage Inn Hotel & Convention Centre Cranbrook