Ratings based on 87 Verified Reviews

3.5 out of 5
77% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from castlegar b.c.

Let it snow

Posted Feb 7, 2017
Would have been nice if you plowed the front atleast once during the snow storm this weekend . Plus bathrooms need to be renovated and upgrade with some new mattresses .
Comment from Hotel Management
Feb 7, 2017 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi Kirk, Thank you for taking the time to comment on your stay with us. It was quite the stretch of winter weather in Cranbrook. Due to the unprecedented amount of snow in the area, it was not possible to keep the parking lot completely cleared at all times. However, we did have snow removal in the parking lot each day on the weekend. We appreciate your comments regarding future improvements. Renovations are an ongoing process and reviews like these help us to determine which areas require the most immediate attention. The mattresses in our premier rooms have been updated to pillowtop mattresses. The next time you are in Cranbrook, we look forward to having the opportunity to host you. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
3 out of 5
by A verified traveler

Honeymoon Room

Posted Jan 20, 2017
The only thing I was looking forward to was the breakfast buffet. Instead of the buffet they host they segregate the hotel staff and have a separate buffet that was not what my expectations were ramped up for. This was very disappointing. For that reason and that reason alone is why I would not recommend the hotel to friends.
Comment from Hotel Management
Jan 25, 2017 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are sorry to hear that you did not enjoy your stay. For our guests that purchase a rate that includes a free breakfast, they are provided with a list of meal options to order from. This free breakfast does not include the Sunday buffet that we offer. We apologize for any confusion that arose regarding this. We hope that you will give us another chance to provide you with the dining experience and overall stay that you deserve. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
4 out of 5
Recommended
for Business Travelers
by A verified traveler from British Columbia

Convenient hotel with required amenities.

Posted Jan 14, 2017
Pros: The breakfast is included and the service is excellent. It's a hot breakfast not continental. Water brought to table at first contact. No need to ask.
Cons: Had nothing to complain about.
The hotel is mature but aging well. Staff is pleasant and the hotel has everything you need.
Comment from Hotel Management
Jan 16, 2017 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi Dave, Thank you for your review. We are glad to hear that your dining experience was excellent. The next time you are in Cranbrook, we would be thrilled to have the chance to host you again. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Jan 9, 2017
Staff were friendly and helpful, made the stay very enjoyable.
Comment from Hotel Management
Jan 9, 2017 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Dear Guest, We are very happy to hear that our staff made your stay so enjoyable. We appreciate that you took the time to let us know about your experience. The next time you are in Cranbrook, it would be our pleasure to host you again. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown,

Posted Jan 1, 2017
Close hospital, shopping mall, etc. Good breakfast, good stuff.
Comment from Hotel Management
Jan 2, 2017 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi William, We are very happy to hear that you found the location of our hotel to be convenient. It is great to be surrounded by so many great amenities. Thank you for your comment on our breakfast, we are glad that you enjoyed it. The next time you are in Cranbrook, we invite you to come join us again. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean full amenities and close to all facilities

Posted Dec 23, 2016
Pros: Central location and full amenities, did not have to leave if not necessary. -25 degrees celsius when there.
Cons: It is an older hotel so some upgrading could be planned although the hotel did wear her age well. I will stay there again
Location: Shopping mall, access to other shopping areas, Easy access to the Hockey areanas
The stay in the hotel was pleasant but booing through Expedia was not very advantageous. Regular price was $89.00 with a breakfast a $10.50 regular value. The Expedia price was $87.00 so no go on savings.
Comment from Hotel Management
Dec 27, 2016 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Dear Guest, We are thrilled to learn about your great experience. It is nice to hear that the hotel's central location and convenient amenities made it easier for you to avoid the cold as much as possible. We appreciate your comment on the need for updates. We recognize that renovations are an ongoing process, and that reviews like these help us to determine which areas require more immediate attention. Thank you for submitting this review. The next time you are in Cranbrook, we look forward to having the chance to host you. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
2 out of 5
by A verified traveler from Creston

Once a nice hotel

Posted Dec 13, 2016
Pros: The staff in the morning.
Cons: The hotel.
Location: The hotel is on the main road through Cranbrook so is very handy. I wasn't looking for things to do as I had just returned from a long flight.
The hotel seems tired and needs an upgrade. The gal who checked me in was very curt and not friendly. However, the gal who checked me out next morning was cheery and friendly.
Comment from Hotel Management
Dec 14, 2016 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi Jo, Thank you for letting us know about your experience. We apologize that our check in staff did not meet your standards. We will be using this as an opportunity to remind our front desk staff of proper hotel protocol. We are happy to hear that our morning staff who checked you out had a lasting impression on you. We are also glad that our location was convenient following your flight. Thank you for your comment on the hotel itself. We recognize that renovations are an ongoing process and comments like these help us to determine which areas require upgrades and improvements. We hope that we will have another opportunity to host you, so that we have the chance to show you the exceptional stay you deserve. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
4 out of 5
Recommended
for Everyone
by A verified traveler from Golden

The room was eally nice and clean.

Posted Dec 5, 2016
Pros: the breakfast came with the room
Location: We had come to Cranbrook to attend a Surprize 70th Birthday Pary. We shopped a little on Sunday morning.
We had turned on the heat and it got a little warm in the room. We were not paying attention that is why it got as warm as it did. It was a really nice room.
Comment from Hotel Management
Dec 6, 2016 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Dear Guest, Thank you for taking the time to submit this review. It is great to hear that you enjoyed the breakfast that came with your room rate. We are thankful to be so close to shopping and other amenities in Cranbrook, and we are glad that you had the chance to take advantage of them. We are also glad that you enjoyed your room and that the heat issue was quickly resolved. Thank you again for your review, we look forward to the next opportunity we get to host you. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
4 out of 5
Recommended
for Everyone
by A verified traveler

Good option for an overnight.

Posted Dec 3, 2016
Very friendly & helpful staff. Pleasant room but nothing special. Just good value for a business overnighter.
Comment from Hotel Management
Dec 5, 2016 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Hi Joanne, It is great to hear that our hotel was exactly what you needed for your business stay. Providing great value to our guests is something we strive for. We appreciate that you took the time to leave a rating and comments on your time with us. We look forward to the next opportunity we have to host you. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2016
Caught 6_7 flying hopping flees(hotel staff called them " fruit flies "which we doubt of ). They seemed to center at the two sinks in the room. We trapped a live one and showed them two dead ones we caught. We had no fruit in the room and these flees seemed to be free loafing residents . Recommend only if above is taken care of.
Comment from Hotel Management
Sep 29, 2016 by Heritage Inn Hotel & Convention Centre Cranbrook, Hotel Management
Dear Guest, We appreciate you taking the time to write this review. We have investigated the problem further and determined that the bugs were fruit flies. We apologize for the inconvenience and would like to note that they have since been taken care of. We would love the chance to host you again and show you an exceptional stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook