Property entrance

Reviews of Trickle Creek Lodge

3 out of 5
Trickle Creek Lodge
500 Stemwinder Dr, Kimberley, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Bradley, Hayden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Condos are on the slopes right next to the lifts. They are clean, comfortable, and well equipped. Ski lockers are downstairs and parking and restaurants are close. Once you’re here there is no reason you have to drive anywhere except maybe the market.
Stayed 5 nights in Mar 2024

10/10 Excellent

Cory

Stayed 1 night in Mar 2024

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness, amenities
Lady that checked us in wasn’t very friendly and when my daughter called from the room to ask for ice, she said she was rude. Also the pool is a joke. Why have an outdoor pool open in the wintertime and have it too cold for anyone to want to use. There are 2 little dank looking hot tubs ( one of which has apparently been out of service for quite some time. For $300 a night I expect better.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Convenient. Building is tired. Only 1 slow elevator. Only 1 hot tub works ( seems a chronic issue). Staff kinda sour.
Stayed 4 nights in Feb 2024

8/10 Good

Eric

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the mountain
Stayed 2 nights in Feb 2024

8/10 Good

Lesley

Stayed 1 night in Feb 2024

10/10 Excellent

Jim and Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Great location on the ski hill and short drive to the Nordic Centre for XC.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing on hill accommodation. Clean, comfy, and great views.
Stayed 5 nights in Jan 2024

8/10 Good

Roman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location at the bottom of the hill. Shuttle to town. Easy.
Stayed 5 nights in Jan 2024

10/10 Excellent

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous, quiet, and relaxing!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service! The parking garage was very convenient during the cold weather.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Bobbi-Jo

Liked: Amenities
Stayed 3 nights in Dec 2023

8/10 Good

Amanda

Liked: Cleanliness
Ski-in/Ski-out was great! The hotel is old, and the hot tub is tiny. It's basically a 4 person hot tub for the entire resort.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cory

Stayed 3 nights in Dec 2023
Response from Sonya Nash, Assistant General Manager on Jan 14, 2024
Thank you for the 5 out of 5 rating on Expedia. We are very happy to see you enjoyed your stay. We hope to welcome you back the next time you are here.

10/10 Excellent

Donna, Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Trickle Creek was great as expected. As a ski in/out destination, it has all that we were looking for. A small kitchenette could have a few more essentials if cooking meals (salt, pepper, oil), but basic pots and pans etc are there for preparing food. Basic hotel coffee is provided. Bed was very good. They’re pet friendly, and made us and our Golden feel welcome!
Stayed 2 nights in Dec 2023
Response from LeeAnn on Dec 30, 2023
Thanks Donna! We hope to see you back soon.

4/10 Poor

CHRISTINA

Disliked: Cleanliness, property conditions & facilities
Far from everything. Terrible wifi. Staff seemed gloomy and unwelcoming and made me feel like I was inconveniencing them when checking in. One person had pretty bad body odour at the desk (I think it was the guy who prepared the room). Morning staff was friendlier and normal. There was some kinda unknown clear/white liquid on the carpets. It was fresh too, assuming some kind of product? No idea. It grossed me out so I didn't want to take my shoes off the whole time. The staff were kinda weird, kept asking the other if the room is ready repeatedly and the other answered repeatedly. Makes me wonder what was wrong with that room. Working fireplace. Depressing lighting. Desperately in need of a facelift, everything is old and outdated. Bathroom fan was so loud. Took forever for hot water to come out of the tap sink. Pet stains on the elevator carpet. This place left such a bad impression I could never stay here again nor recommend it.
Response from LeeAnn on Dec 5, 2023
Hi Christina, We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations. We strive to provide a high level of service but based on your review we fell short.I have personally gone over the room and any shortfalls you noted have been dealt with.

8/10 Good

Ricardo

Stayed 1 night in Nov 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 1 night in Nov 2023
Response from Sonya Nash, Assistant General Manager on Nov 20, 2023
Thank you Claudia for the 5 star review. We are very pleased to see that you enjoyed your stay with us. We hope to see you again the next time you are in Kimberley.

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
this is a lovely resort with many amenities. It has nice suites for families. We were there in a shoulder season so there was no food on site which I did not know until I arrived. My main complaint is the mattress on the hide a bed was so bad neither myself or my granddaughter were able to get any sleep. The hide a bed was not made up and linens did not fit properly. I advised the person at the desk of my concerns and was told they were slowly replacing the mattresses. I asked that my room be prioritized for a new mattress
Stayed 1 night in Nov 2023
Response from LeeAnn on Dec 5, 2023
Thanks for taking the time to review our hotel. I am glad you enjoyed your stay. We certainly will look at the hide a bed!

8/10 Good

Marilyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 3 nights in Nov 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Clean. Unfortunate the restaurant was closed during our off season stay. Would like to have tried it
Stayed 1 night in Nov 2023
Response from LeeAnn on Dec 5, 2023
Thanks for your review! We would love to see you back when the restaurant is open!

10/10 Excellent

MELANIE

Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full suite, comfortable Fido approved!
Clean full suite and they allowed my furball to join in the festivities, of which their are many right outside the door!
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 5, 2023
I am glad your fury friend approved!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

6/10 Okay

matt

Business traveler
Off season ski resort so nice and quiet.
Stayed 2 nights in Oct 2023
Response from LeeAnn on Dec 5, 2023
We hope to see you back soon!

8/10 Good

Bruce

Was nice
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 5, 2023
Thank you for the review!

10/10 Excellent

Richard, Cumberland

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The mountain is beautiful.
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 5, 2023
Hi Richard, It certainly is a beautiful spot and we love it! Hope to see you back soon.

8/10 Good

Dennis

Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Kenneth, Airdrie

Liked: Amenities
Great service and friendly people.
Stayed 2 nights in Oct 2023
Response from LeeAnn on Dec 5, 2023
Thanks for the review!

8/10 Good

Debbie

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The location is excellent, rooms are a little dated but clean. Pool and hot tub hours should be a little later so you can have time to relax after a late dinner.
Stayed 2 nights in Oct 2023
Response from Sonya Nash, Assistant General Manager on Dec 13, 2023
Thank you Debbie for the 4 out of 5 rating on Expedia. We are very pleased to hear you enjoyed your stay with us. I have shared your feed back with our Management team. We hope to see you the next time you are in Kimberley.

6/10 Okay

Shehzana

Liked: Cleanliness, staff & service
Not a good view from the room. Room did not have any balcony.
Stayed 1 night in Oct 2023

10/10 Excellent

Melinda, Trail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The suite was set up nicely. Bed was comfortable, was nice to have a couch for visiting with friends. The only thing that was irritating was the bathroom ceiling fan, extremely loud.
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 5, 2023
Thanks for the review!

10/10 Excellent

Dion, Lethbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i had a wonderful stay at TrickleCreek. The suite was clean, comfortable with nice views. Short drive to downtown. Restaurant in hotel was very good. Good amenities including heated outdoor pool and hot tub. We will definitely be back!
Stayed 2 nights in Oct 2023
Response from LeeAnn on Dec 5, 2023
Thanks! We hope you can visit us over the next season!

8/10 Good

Nancy

Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service
Quiet great location.
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Kathy

Stayed 1 night in Sep 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

8/10 Good

Lester s

Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

6/10 Okay

Cheryl

Liked: Cleanliness, room comfort
Disappointed
We found out we could have got a 3 bedroom with a hot tub and loft for less money. That was in the buildings next to the lodge and through VRBO. Not much service at all. When we did ask for towels or a new quilt without holes in it they promptly delivered it.
Stayed 3 nights in Oct 2023
Response from LeeAnn on Dec 5, 2023
Hi Cheryl, Sorry, we did not notice the quilt before it went into the room. I hope you enjoyed the area!

10/10 Excellent

Michael, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is easy to find. They offer underground parking as well as a good size parking area in front of the resort. The restaurant was really nice great service. Everyone was friendly and pleasant 🙂
Stayed 1 night in Oct 2023
Response from LeeAnn on Oct 12, 2023
Thank you for the review! We hope to see you back soon!

6/10 Okay

Douglas

Disliked: Staff & service, property conditions & facilities
Thank goodness for in room air conditioning
We stayed for 2 nights, early October. Outside high temps were 16-20 degrees. When we arrived, the room was 24C. Fireplace pilot was lit and throwing off a lot of heat. We turned off the pilot and opened some windows for the first night. Still quite hot. Second night we turned on the air conditioning. That got the room down to a bearable temperature for sleeping. They need to do some maintenance to the units. In our unit the diswasher was missing the front wheels to the dish rack, and the door was broken so it opened about 120 degrees instead of the intended 90. The kitchen tap leaked at the faucet - a lot! Flooded the counter unless you left a cloth to redirect the water into the sink.
Stayed 2 nights in Oct 2023
Response from LeeAnn on Oct 12, 2023
I am sorry the room was warm, with our fluctuating temps this time of year sometimes it is difficult to regulate. I am glad the AC made the 2nd night's sleep better!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LeeAnn on Dec 4, 2023
Thank you for staying with us!

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

R T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms but a bit aged.
Stayed 1 night in Sep 2023

10/10 Excellent

Marlies

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night here but it was a pleasant surprise! The suite was surprisingly spacious and very comfortable. Everything was clean and the staff were friendly. This would be a lovely place to stay for a multiple nights or even a full week. The Wi-Fi was out the one night we stayed, but there was cell service in the area so it wasn’t a huge issue.
Stayed 1 night in Sep 2023
Response from LeeAnn on Dec 5, 2023
Thanks for taking the time to review the hotel. I hope you can come back and stay for a few nights!