Ratings based on 131 Verified Reviews

3.4 out of 5
62% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, WA

Tucked away and quiet

Posted Oct 1, 2017
Location: Crawley is a nice little town with shopping and pubs. Tilgate park is also really nice to walk through and explore. Even has zip lining in the park.
Without GPS it was a bit hard to find by foot coming from the train station. The lodge had some character to it and I really liked the location once I found it! Staff was very pleasant.
Comment from Hotel Management
Nov 7, 2017 by Alex - Hotel Manager, Hotel Management
Dear guest, thank you for your review and we hope to see you again at our hotel ! Regards, BL team.
3 out of 5
Recommended
for Everyone
by A verified traveler from trinidad west indies

Just what i needed

Posted Sep 3, 2017
I arrived nearly three hours before check in time started. They prepared my room withon half hour and were very accommodating.
4 out of 5
by Paul

Posted Aug 28, 2017 on Hotels
Perfectly adequate for the price. Clean.
2 out of 5
by A verified traveler from New York, usa

Old hotel in remote alley.

Posted Aug 23, 2017 on Orbitz
Carpet was filthy. I expected to pay $177, but they charged $220.
3 out of 5
Recommended
for Everyone
by A verified traveler

Basic but not bad

Posted Aug 8, 2017
This hotel is in a residential location, very quiet. The room we stayed in was small but clean and comfortable. There is a car park for guests. There's a decent pub just up the road. Reception staff were helpful but a smile would have been nice. The cooked breakfast was terrible. Overall, I wouldn't mind staying there again for convenience and cost.
5 out of 5
by Marvyn

Great place to stay

Posted Jul 31, 2017 on Hotels
Very nice staff members very clean good breakfast Nice pub next door very handy Good car park Would recommend This nice little hotel
Comment from Hotel Management
Aug 5, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from Bristol

Poor quality

Posted Jul 29, 2017
Pros: The receptionists. The en-suite shower room.
Cons: update old scruffy furniture, curtains, replace carpets (or deep clean) Healthier breakfast choices, e.g. granary or wholemeal bread, fruit, yogurt
Location: I was on a training course nearby and did not visit other places
The two main female members of staff were both very pleasant, polite and helpful and clearly very good at their jobs. They would both get consistent top marks from me for the whole of my 4 night stay. My first sight when I walked into my room was the dirty and ripped voile/net curtain at the window. It was completely shredded at the hem and a filthy grey colour. The heavy curtains were of good quality, but very stained and dirty, as was the carpet. The chair was stained and had a big threadbare area on the seat. The skirting boards and bed headboard had thick dust on them. The concave part on the top of the kettle was grubby and dusty. The en-suite shower / toilet room was very good - modern and clean. The breakfast (which was at an extra cost) consisted of cheap sugary cereals and the lowest quality sliced white bread for toasting. The croissants were very synthetic, not flaky like they should be - more like stale cake - probably a cheap 'pretend' version. The whole breakfast experience was very disappointing and very unhealthy. The view from the dining room window was one of weeds and items of garbage. The front of the hotel was surrounded by weeds, spoiling the attractive architectural style of the lodge.
5 out of 5
by James

Very nice hotel.

Posted Jul 28, 2017 on Hotels
Very pleasant stay helpful friendly staff and a great breakfast would definitely use again.
Comment from Hotel Management
Aug 5, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very satisfied

Posted Jul 19, 2017
Friendly staff; comfortable, clean room; useful location. Better than expected as a Full English breakfast was available and very well presented in spite of Expedia stating that only continental was on offer.
Comment from Hotel Management
Aug 5, 2017 by Hotel Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
Nice place, clean, cheap, friendly, convenient xxxxxxxxxxxxxxx
Comment from Hotel Management
Aug 5, 2017 by Hotel Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!