Glad it was only one night
Posted Aug 24, 2015
We stayed at Paradise Stream because we thought it would be a nice finishing touch to the fantastic concert playing at the near by Sherman Summer Stage (Dokken, Warrant and Firehouse). After spending most of the time at the concert on our feet, having a great time, we both could not wait to get back to the room and take advantage of the jacuzzi. Shortly after it was full and running, we noticed the water level quickly dropping. The drain plug was in. A quick look around revealed that there must be an internal leak since the entire carpet was soaked. We had to lift the AC extension cord off of the floor to prevent a short. The next morning at checkout I informed the desk person of the situation and her reply was an unsympathetic "Ok, we'll check it out". For the amount paid for the room I would have expected the staff to be more concerned about our comfort even though it was only a one night stay. I was not impressed and will not stay or recommend this hotel in the future. I stayed at these resorts when they were owned by Caesar's and was always happy with my stay. This was a pathetic waste of a lot of money.
Comment from Hotel Management
Aug 26, 2015 by Manager, Hotel Management
We're terribly sorry about the issue with the jacuzzi in your suite. We'll look into this and follow up with the front desk to make sure this has been addressed and is being fixed.