Ratings based on 504 Verified Reviews

3.9 out of 5
81% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017
We had a great time, it was an unforgettable day. I recommend. To all who can go to spend quiet time with their partner. This hotel is the solution
Comment from Hotel Management
Apr 17, 2017 by Manager, Hotel Management
Wow- we're so happy to read your stay was unforgettable and you had such a great experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort with great services

Posted Mar 23, 2017
It's a time capsule for sure but friendly and knowledgeable staff. Had a great time there.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
We're so happy you enjoyed the service of our staff and had a great time here! We hope we'll see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn NY

We had a blast

Posted Mar 7, 2017
Rooms are clean, lots of room, we haf a private pool which was great, we had a nice size heart jaccuzi, only a few suggestions (one) steps for the jaccuzi... we felt like two 80 year old people getting in and out of it (two) a lock for the bathroom would be nice (Three) All inclusive should include liquor or at least sell that option as an upgrade when you first check in, I wouldn't mind paying a little extra to had everything all inclusive
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Nothing beats having a total blast during your romantic getaway. We're glad you really enjoyed your time here. The only reason we don't have an all-inclusive option for liquor is due to state laws requiring a Gaming License, typically reserved for a casino.
3 out of 5
by Scott

Posted Feb 21, 2017 on Hotels
The service was great ! Everyone was very nice and friendly and very helpful. The food was good , breakfast was the best . The place itself was very run down . We were here 20 yrs ago and it was extremely beautiful.. ceilings were leaking in places the outside of most of the structures was very rundown , falling apart and mold and moss growing on the lake side villas. It's a shame that they don't keep the place up . The entertainment was great ! The bands were awesome and the comedy was great . The ice sculpting guy was very late like one hr and 10 minutes ☹️.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
We're sorry to read some aspects of your in-suite experience were not enjoyable. We do clean the suites daily and have shared your feedback with our Maintenance Manager and the Resort Manager.
1 out of 5
by Victoria

Needs total update

Posted Feb 14, 2017 on Hotels
Rooms need updating and cleaned. They did not cater even after we called to order. Horrible service.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
We're sorry to read your experience with our service staff was not enjoyable and will share this feedback with the Resort Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Had a great time. Nothing else like it in the area. The pool and jacuzzi in the room was really nice. The bed was also very comfy.
Comment from Hotel Management
Feb 12, 2017 by Manager, Hotel Management
We're thrilled to read you had a great time and enjoyed your in-suite pool, jacuzzi, and bed! We look forward to seeing you back in the future!
3 out of 5
by Horace

Over priced.rooms are in need of some minor repair

Posted Feb 8, 2017 on Hotels
The food was ok.rooms are in need of some repairs and updates.we enjoyed ourselves but it was over priced.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We're happy you enjoyed yourselves and will continue to address any in-suite issues you may have had during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Really fun experience, stayed at the champagne suit and it was very romantic.
Comment from Hotel Management
Feb 8, 2017 by Manager, Hotel Management
We're happy you had a really fun experience and enjoyed a romantic stay in a Champagne Tower Suite!
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Feb 7, 2017
Resort needs improvement bath rooms swimimpool and afew more things needed to be updated apart from that it is a wonderful resort . This is my third time staying in this resort i love it
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
We're so happy to read you love our resort and find it to be wonderful each time you visit. We'll continue working on making sure suites are clean and in full working order for our guests. We hope to see you back a 4th time!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very sexy hotel

Posted Feb 6, 2017 on Orbitz
I took my boyfriend there for his birthday. He lost his mind. He loooooooved it. He was so excited. The pool was warm and clean. The champagne tub took a while to fill up but it was an amazing experience. I highly reythis place
Comment from Hotel Management
Feb 8, 2017 by Manager, Hotel Management
Wow! We hope he got his mind back and he could process all the great things we offer. It sounds like you too had an amazing time and we appreciate the kind words!