Ratings based on 345 Verified Reviews

3.6 out of 5
74% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Amsterdam

Needs a good cleaning and staff training

Posted Jan 7, 2018
Hotel was dirty, restaurant especially needed a good cleaning - windows were filthy. Staff was accommodating but certainly not exceptional. Not a 4-star place for sure and needs an update and upgrade.
2 out of 5
by A verified traveler from saint petersburg, FL

Convenient

Posted Oct 7, 2017 on Orbitz
It was last minute booking, the staff was not helpful
Comment from Hotel Management
Oct 10, 2017 by Georges CHRISTOS General Manager, Hotel Management
Dear Nino, Thank you for sharing your comments about your stay at Novotel Créteil le Lac. We are sincerely sorry for these inconveniences, but be sure that your comments will be taken into consideration with great interest. Best regards,
4 out of 5
by Frank

Nice stay at the NOVOTEL

Posted Sep 7, 2017 on Hotels
Stayed 4 nights in this Novotel in the south of Paris, and the expereince was better than expected. Some of the reviews we read ahead of our visit were not great, but the location of the hotel regards meetings we had to attend was pretty good so we went ahead and booked it anyway. The rooms were quite spacious and clean and the view (room at the back of the hotel) was across a park and lake with Paris in the distance, so also very nice. Bed was comfortable and the bathroom was large and quite good with decent (free) WiFi. The breakfast was good with a decent range of choices and the restaraunt was also pretty good with a nice menu that included small snacks to full meals, all well presented and well cooked. The added bonus was the outside terrace facing the park and the very nice swimming pool which was quite well used as the weather was quite hot. The staff in general were very helpful and friendly. There is not much in the immediate vicinity of the hotel but a 15 minute walk around thenfar side of the lake will take you to a quite large shopping mall that has several eateries including Asian Fusion, Italian, McDs, Japonses and a couple of others plus all the usual large and independant stores. Walk through the Mall and you come out at the Prefecture station of the (Line 8) Metro which takes you directly into the city. A 2 day pass cost us 19 Euros each for unlimited travel on the Paris Metro/Buses, so good value. All in all a good stay at a decent hotel.
Comment from Hotel Management
Sep 12, 2017 by Georges, Hotel Management
Dear Frank, Thank you for your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I am really pleased that you enjoyed the localization and the rooms of Novotel Paris Créteil le Lac. It is always a pleasure to receive positive feedback. Best regards, Georges CHRISTOS General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from bat yam- Israel

nice hotel near to bus station and metro

Posted Sep 4, 2017
Pros: near to bus station and matro
Location: near to creteil soleil
hotel is good near to bus station and metro station olso near to center commercial creteil soleil for shoping
Comment from Hotel Management
Sep 12, 2017 by Georges, Hotel Management
Dear Raphael, I very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. I am really pleased that you enjoyed the localization of Novotel Paris Créteil le Lac. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Georges CHRISTOS General manager
1 out of 5
by A verified traveler

TERR

Posted Aug 31, 2017 on Ebookers
I wouldn't go there even if it was the last place on earth
Comment from Hotel Management
Sep 12, 2017 by Georges, Hotel Management
Hello, Thank you for sharing your comments about your stay at Novotel Créteil le Lac. We are sincerely sorry for these inconveniences, but be sure that your comments will be taken into consideration with great interest. Best regards, Georges CHRISTOS General Manager
2 out of 5
by A verified traveler from uk

beware!!!!!

Posted Aug 30, 2017
Pros: breakfast
Cons: staff could smile, shampoo the carpets, look at the electrics, be more flexable. 2 guys on the front desk were fairly friendly.
Location: large park surrounding the hotel where imagrants pray dance and bbq.
Arrived during call to prayer! Its very clear where all the calais imegrants got to, there all around this hotel. Not some where i would recomend for families or anyone man or women who wants to keep there life/ belongings. On the up side the breakfast wasnt bad.
Comment from Hotel Management
Sep 12, 2017 by Georges, Hotel Management
Dear Andy, Thank you for sharing your comments about your stay at Novotel Créteil le Lac. We are sincerely sorry for these inconveniences, but be sure that your comments will be taken into consideration with great interest. We will carry out renovations soon and we hope to see you again in our establishment. Best regards, Georges CHRISTOS General Manager
1 out of 5
by Waleed

Novotel needs a lot of improvement

Posted Aug 18, 2017 on Hotels
Unbelievably dirty , old , cold water in swimming pool, I don't have words to explain the standard of this hotel, they should have no starts let alone 4
Comment from Hotel Management
Aug 28, 2017 by Georges, Hotel Management
Dear Waleed, Thank you for sharing your comments about your stay at Novotel Créteil le Lac. We are sincerely sorry for these inconveniences, but be sure that your comments will be taken into consideration with great interest. We will carry out renovations soon and we hope to see you again in our establishment. Best regards, Georges CHRISTOS General Manager
3 out of 5
by A verified traveler from rochester

Basic. Two star but listed as 4!

Posted Aug 17, 2017
Junior suite was over priced with several bits of poor repair. Glasses left on the floor for a whole day in the corridor. TV didn't have much choice. Staff were welcoming but waiter and some reception staff didn't speak much English and also did the bill wrong on check out and nearly overcharged by 300euro; language barrier didn't help. Restraunt had odd menu as did room service and all overpriced. Outside pool nice but not heated. Local area is run down so although metro is 10 minute walk it's not good to walk at night. line 8 metro ran all the way into Paris and was very efficient. Your buses are expensive and take ages so metro is the way to get around!
Comment from Hotel Management
Aug 28, 2017 by Georges, Hotel Management
Dear Dan, I very much appreciate your comments regarding your stay at the Novotel Paris Creteil Le Lac. It is always a pleasure to receive our customer’s feedback, so that we can improve. We are happy that you enjoyed our team. We are sincerely sorry for these inconveniences, but be sure that your comments will be taken into consideration with great interest, in order to offer the best services to our customers, which I hope you will again be part of. Thank you again for sharing your experience, and we hope to see you again soon at Novotel Paris Créteil Le Lac.
5 out of 5
by Orlando

Posted Jul 30, 2017 on Hotels
Fab place big on green areas and service
Comment from Hotel Management
Aug 28, 2017 by Georges, Hotel Management
Dear Orlando, I very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I am really pleased that you enjoyed your stay with us and our localization. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Georges CHRISTOS General Manager
5 out of 5
by A verified traveler

From ireland

Posted Apr 27, 2017 on Hotels
Very nice hotel nice staff and very comfortable place. Everytime I have a busy trip in creteil I will always choose this hotel.