- Disliked: Staff & service
Stayed in the old part of the hotel on Saturday 9th November.It was very cold as they insisted on keeping all of the doors open throughout the hotel. People having afternoon tea had coats and scarfs on. Had a treatment in the spa which was very good but not the treatment I booked originally so cost more. Also used the pool area but the steam room was out of action but no one mentioned this to us prior to us going in. Had lunch and breakfast in the Brasserie but was really disappointed as the service was non existent. The staff walked round not doing anything with empty tables left with dirty plates. Our lunch bill was then added twice to our room bill so we had to get reception to remove this when we checked out. The food for lunch was ok but breakfast was poor. Stunning location but staff let it down so will not be returning.