Ratings based on 437 Verified Reviews

3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Stayed here for a conference. Overall, a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from WPB, FL

Awesome for the price

Posted Mar 19, 2017
Had a three night stay here recently. The sparse staff were friendly and helpful. The carpet in the room needs to be stretched again as it was buckled in a couple of places. But overall it was very comfortable! The only negative things I have to say is the people in the kitchen need to answer the phone for room service! Ice should be removed from ALL sidewalks and the electronic key cards did not always work. The best part of this hotel is that they are pet friendly. The fee is only $50 whether you stay for 1 night or a month! And, Uncle D's diner is right down the street in East Berlin....awesome food, great prices! I would definitely recommend staying here and will next time I travel up north.
Comment from Hotel Management
Mar 20, 2017 by at, Hotel Management
Thank you for taking the time to write a review in regards to your recent stay at the Radisson Hotel Cromwell. Thank you for your kind words regarding our staff as we pride ourselves in delivering service so memorable! On behalf of our entire team at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Agata Tesmer | Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2017
I'm sorry, I didn't stay there. I waited for 5 hours hoping they would fix the problem, but by six o'clock in the evening I had to find another hotel to stay at. The problem was that there was NO WATER in any of their rooms. At one point they thought they had it fixed.....but they didn't......and the engineers didn't know why the problem was happening.
Comment from Hotel Management
Mar 11, 2017 by at, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Sincerely, Agata Tesmer | Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
My boyfriend and I loved the pool area! We liked the quiet hotel enviroment and friendly staff.
Comment from Hotel Management
Feb 28, 2017 by at, Hotel Management
Thank you for taking the time to write a review in regards to your recent stay at the Radisson Hotel Cromwell. Thank you for your kind words regarding our staff as we pride ourselves in delivering service so memorable! On behalf of our entire team at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Agata Tesmer | Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Convenient little gem

Posted Feb 20, 2017
Pros: The bed and breakfast
The hotel was welcoming and our stay was very satisfactory. The bed was great!
Comment from Hotel Management
Feb 28, 2017 by at, Hotel Management
Thank you for taking the time to write a review in regards to your recent stay at the Radisson Hotel Cromwell. Thank you for your kind words regarding our staff as we pride ourselves in delivering service so memorable! On behalf of our entire team at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Agata Tesmer | Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Newport, RI

Posted Feb 19, 2017
Very clean, nice little restaurant/buffet, comfortable pleasant room.. Only problem is that there is only one TINY elevator and I swear it was half a mile from my room.
Comment from Hotel Management
Mar 2, 2017 by at, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Sincerely, Agata Tesmer | Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean

Posted Jan 26, 2017
Great hotel very modern and clean . for the price you can't beat it. Staff was very friendly and most of all the cookies are awesone! 😄
Comment from Hotel Management
Jan 26, 2017 by AT, Hotel Management
Thank you so much for your feedback. We are very happy that you enjoyed your stay with us.We are so happy that you enjoyed the cookies. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right of the interstate....

Posted Jan 13, 2017
though I didn't use all of the facilities, this hotel has a pool and hot-tub and both were quite busy in January. The bar was good and the food is surprisingly better than the average hotel restaurant food
Comment from Hotel Management
Jan 17, 2017 by Agata, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire team at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Agata Tesmer | Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Soldier in state for Drill

Posted Jan 13, 2017
I enjoyed the property and the courtesy late check out. I stayed during a winter storm so I found the parking garage very convientant to keep from having to shovel my car out in the morning. Great hotel!
Comment from Hotel Management
Jan 17, 2017 by Agata, Hotel Management
Sincerely, Agata Tesmer | Front Office Manager
4 out of 5
by Jerrod

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Jerrod, Thank you so much for taking the time to review your recent stay. It is great to see that you enjoyed and we hope to see you again soon.