Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Harriman, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Harriman, an IHG Hotel
1885 South Roane St, Harriman, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 368 out of 522 reviews" "
Rating 8 - Good. 114 out of 522 reviews" "
Rating 6 - Okay. 21 out of 522 reviews" "
Rating 4 - Poor. 10 out of 522 reviews" "
Rating 2 - Terrible. 9 out of 522 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
All
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train noises at night were startling at times.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was in excellent condition, beds very comfortable and all linens very clean and very good condition. The staff was extremely friendly and helpful. We would definitely recommend and stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the property and the overall atmosphere of the place. Would recommend this place to everyone.
Stayed 1 night in Feb 2024

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is great! The. Staff are wonderful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It looked like it had recently been updated. It was very nice and comfortable. We liked it and would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the bed comfortable.
The room was clean as was the sheets and comforter. Ice was available on the second floor. A request was made for a room on the back side of the hotel, but we were given a nice room on the front of the hotel. Trains were quiet the first night but two trains found it necessary to blow the whistle the second night. That was needed due to roads passinf across the track.
Stayed 2 nights in Dec 2023

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Would recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jimmy

Stayed 1 night in Nov 2023

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. Friendly , helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is convenient stopping spot when traveling, as two older ladies traveling feeling safe is priceless
Stayed 1 night in Oct 2023

8/10 Good

Dakota

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff! Our room was very clean and comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, amenities
Very clean and comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Kensuke

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
I booked king bed room but no vacancy and need to stay at queen beds.
Stayed 4 nights in Sep 2023

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best night sleep ever
Bed was great. Nice updated hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise
Very comfortable and quiet room in a nice setting. Definitely brought the business trip up a notch.
Stayed 1 night in Aug 2023

8/10 Good

Andrea

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cross country stay
It was nice
Stayed 1 night in Aug 2023

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was good. Location was great, right off highway. Room was very loud, right by a stair door that kept slamming all night.
Stayed 1 night in Aug 2023

6/10 Okay

Maria

Stayed 1 night in Jul 2023

8/10 Good

Amanda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was great expect our room smelled very bad! The shower curtain was soured and it stunk up the whole room. I asked for a new one and they never changed it.
Stayed 3 nights in Jun 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Initially, the front desk had confusion. It was quickly corrected by another staff member. The kitchen staff and housekeeper were our favorites!!!!!! SWEET ladies and accommodating, hard working! The room was immaculate and those beds , pillows, soft sheets made it extremely difficult to leave!
Stayed 1 night in Jun 2023

10/10 Excellent

Samantha

Stayed 1 night in Jun 2023

10/10 Excellent

James

Stayed 1 night in Jun 2023

10/10 Excellent

Kristopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty place
Stayed 1 night in Jun 2023

10/10 Excellent

lillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay and a wonderful view of the mountains.
Stayed 3 nights in Jun 2023

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was so much more than expected. From the super friendly staff upon checking in to the soft inviting beds. The hotel was so clean. The morning breakfast had many delicious offerings. Even the view from the front drive was beautiful. I would stay here again and again.

10/10 Excellent

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was truly excellent. Clean beds comfortable well maintained. Large for what they were which was a HUGE deal for our large family. There were some minor things. Getting in requires a u turn wasn’t super visible at night. Pancake thing for breakfast was broken but otherwise standard hotel breakfasts. A few stains on the floor, etc.
Stayed 1 night in May 2023

10/10 Excellent

Leah j

Stayed 2 nights in May 2023

10/10 Excellent

Aletha

Stayed 1 night in May 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Great facility staff friendly and quick check in Great breakfast
Stayed 1 night in May 2023

10/10 Excellent

audra

Stayed 1 night in May 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

DarlaJo

Stayed 1 night in May 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Robert

Stayed 1 night in Apr 2023

10/10 Excellent

Cullen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the mountains.
Stayed 1 night in Apr 2023

4/10 Poor

Jon

Stayed 1 night in Apr 2023

8/10 Good

Jimmie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Would definitely recommend!
Check in was wonderful! Super friendly service! The room was PERFECT!!! It was comfortable, inviting and the breakfast in the morning was excellent!
Stayed 1 night in Apr 2023

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the mountains. Quiet and clean. Nice sized rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

Stan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained and well staffed.
Stayed 2 nights in Mar 2023