Check in was slow and busy, and the attendant was polite but not in the best of moods.
The bed was super firm. Way too firm for my or my husband's taste.
Comment from Hotel Management
Oct 19, 2016 by General Manger - Nikole Bilbrey, Hotel Management
Thank you for taking the time to review your stay with us. I am so pleased to see that you found us to be located in an ideal area and that you enjoyed our updated rooms. I do apologize for the lack luster check in experience. I will address this issue with the attendant from that day and make sure that even when we are busy, all guests leave feeling fully accommodated.