Ratings based on 236 Verified Reviews

3.4 out of 5
71% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Very nice and on the beach

Posted Nov 1, 2017
Pros: Very nice hotel, on the beach and wonderful staff.
My husband and I had a very nice stay. Went for a long weekend for my birthday. Very nice beach with convenience stores and restaurants/bars in walking distance. 2 minutes from the airport. Staff was wonderful. They surprised us with a birthday message on our bed written in flowers with wine and glasses when we returned to our room from the beach on my birthday. Will definitely be back!!!
Comment from Hotel Management
Nov 11, 2017 by Management & Staff of Coco Reef Resort & Spa, Hotel Management
Thank you very much for your feedback. It is great to know that we were part of your enjoyable and memorable Birthday weekend. We look forward to accommodating your return.
3 out of 5
Recommended
for Families
by A verified traveler from Trinidad

Great Location

Posted Sep 27, 2017
Pros: Location and access to the beach and nearby dining and grocery options. Close to the airport. Lovely property, The grounds are well maintained
Cons: The food is bland. WiFi access should be complimentary and available throughout the property. The hotel structure needs some TLC and upgrades
Location: Lots of beach options, restaurants and convenience stores within walking distance
Beautiful property with its own protected beach. Staff were very pleasant and generally helpful. The grounds and beach are well maintained. The room is big and comfortable. The man made breakwater has its own reef starting to grow so lots of beautiful fish and an impressive brain and other coral. The hotel structure needs a lot of TLC and upgrades. Linens and towels should be renewed. Management really needs to make their presence felt and guide and support the staff. It is pricey but we enjoy it because of the beach and nearby amenities and it is safe.
Comment from Hotel Management
Nov 12, 2017 by Management & Staff of Coco Reef Resort & Spa, Hotel Management
Thank you for your feedback. Your comments will be shared and acted upon by our executive team.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Yay for private beach; Nay for no wifi

Posted Sep 22, 2017
Beautiful hotel! Private beach with the rocks was a definite plus because the water was calm and safe. The rooms could do with some updating.... my room was very dark and the bathroom shower curtain was very short so after a shower my bathroom would be flooded out. Wifi is only available in the lobby which was a huge inconvenience. Put wifi in the rooms!
Comment from Hotel Management
Nov 12, 2017 by Management & Staff of Coco Reef Resort & Spa, Hotel Management
Thank you for your feedback. We will follow up on your concerns regarding your guestroom. Complimentary Wifi is available in our beach-side restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
A great stay..excellent facilities..would be back soon
3 out of 5
by A verified traveler from trinidad and tobago

Too expensive for the facilities and service

Posted Sep 3, 2017
The hotel looks poor maintened. The breakfast was terrible.
3 out of 5
by A verified traveler from Toronto

Overpriced for what you get

Posted Aug 17, 2017
Front desk not accommodating to change reservation even though I was travelling had to contact travel agent to do so. They questioned package had to show proof breakfast for 2 included. Price of 2 nights was 640 CAD very overpriced for old hotel and facilities. Beach is not that great they have area sectioned off but water is not that nice and there are boats and other water crafts in same area to swim. Further down the road the public beach so much better. I wish I had stayed in another resort for less money. Staff were ok around hotel and buffet bfast was ok but not worth 80 USD !
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel, nice Beach

Posted Aug 7, 2017
Amazing experience. Staff was great, very friendly. Everywhere was very clean. The rooms were very comfy but WiFi in the room is a must, if you have to pay for it anyways.
Comment from Hotel Management
Aug 11, 2017 by Management & Staff at Coco Reef Resort & Spa, Hotel Management
Thank you for your feedback. We are glad that you are pleased with the service and staff. Your comments about wifi improvement has also been noted.
4 out of 5
by Artis

Vacation July 2017

Posted Jul 24, 2017 on Hotels
We really enjoyed our stay. We have stayed here for three years in a row. We got married here and just celebrated our 1st year anniversary at Coco Reef. We love the breakfast buffet! Love the surrounding gardens and private beach!! We also utilized the gym. My wife and I do feel like updating rooms are needed.....and Wifi should be free in the rooms. But, with that being said, we still plan on staying at Coco Reef next year.
Comment from Hotel Management
Jul 28, 2017 by Management, Hotel Management
Thank you for returning to us each year, it means a lot to us to assist in making your anniversary increasingly memorable each year. We will continue to work hard to provide the amenities/services you expect while maintaining our traditional Caribbean style.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel / great beach for kids

Posted Jul 7, 2017
Great hotel for the kids, beach is calm and wonderful, wish there was a kids menu but they accommodated us :)
Comment from Hotel Management
Jul 8, 2017 by Management & Staff at Coco Reef Resort & Spa, Hotel Management
Thank you for your feedback, it is great to know that you and your family enjoyed the visit with us. We look forward to a future opportunity to accommodate you again.
3 out of 5
by A verified traveler from Tampa

Walking distance to Airport and local restaurants

Posted Jul 1, 2017
Very disappointed in the fee for wifi, the price we paid should include free wifi throughout the property or at least in the room. Only free wifi was available in one of the two restaurants.