Exterior

Reviews of River Heights Motel

2 out of 5
River Heights Motel
3950 US Highway 64, Crump, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 305 reviews" "
Rating 8 - Good. 100 out of 305 reviews" "
Rating 6 - Okay. 37 out of 305 reviews" "
Rating 4 - Poor. 14 out of 305 reviews" "
Rating 2 - Terrible. 6 out of 305 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 13, 2024
Dear Daniel,Thank you for staying with us. We hope you found everything to your liking. We appreciate you taking the time to share your experience.

8/10 Good

kurt

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for what we needed. Was great location for Shiloh National Battle Park.
Stayed 1 night in Dec 2023
Response from Manager on Feb 13, 2024
Dear Kurt,Thank you for allowing us to serve you. It's great to hear everything was perfect for you. We appreciate you giving us the opportunity to serve you.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised how nice a tiny little motel could be. It was clean and comfy and safe. The most important things when finding a place to stay. Will be back whenever passing that way again.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Dear Dana,Thank you for your recent stay with us. It's great to hear you found everything clean and comfy. We look forward to serving you again in the future.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean room and they even allowed me to check in an hour early.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Dear Mary,It's great to hear you enjoyed your stay with us and found everything clean and quiet. We appreciate you for giving us the opportunity to serve you and for taking the time to share your experience.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 13, 2023
Dear Robert,Thank you for your recent stay with us. We hope that you fully enjoyed your stay with us and found everything to your expectations. We really appreciate you taking a moment to share your experience.

10/10 Excellent

Marvin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Dear Marvin,Thank you for booking your stay with us. We hope you enjoyed your stay. We appreciate you taking the time to share your experience.

10/10 Excellent

Vicky

Traveled with family
Had a great night’s sleep at this property. Comfortable beds, clean room, only thing missing was morning coffee! Would stay again and bring a thermos.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Dear Vicky,Thank you for staying with us. It's great to hear you had a good nights sleep and found everything clean and comfortable. We appreciate you taking the time to share your experience.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
We were fully satisfied. The place is obviously not new but... We might have found a room for $20 less but that generally means sticky floors and thread bare sheets and towels. Not the case here. Comfortable bed, shower with plenty of high pressure hot water, ice machine works, no issues the fridge or microwave...
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Dear Roger,Thank you for your recent stay with us. We do our level best to keep the price low while providing our guests with clean and comfortable atmosphere. We appreciate you taking the time to provide your feedback.

6/10 Okay

Correase

Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Dear Correase,Thank you for giving us the chance to serve you. We hope you found everything clean and neat.

10/10 Excellent

Elaine

Traveled with family
Loved the rooster! Quick trot to gas station. Great friendly owners!!!
Stayed 4 nights in Oct 2023
Response from Manager on Oct 20, 2023
Dear Elaine,Thank you for booking your stay with us. We are happy to hear you enjoyed your stay with us. We hope you will come stay with us again when in this area.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Great for a bed to sleep in. Didn’t really look for anything else on the property.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 27, 2023
Dear Thomas,Thank you for giving us the opportunity to serve you. We hope you enjoyed your stay with us.

6/10 Okay

Stephen

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
only place in Crump
only hotel in town. Lady at desk very nice. Pretty basic. no pool but had a bed and shower so there was that
Stayed 1 night in Aug 2023
Response from Manager on Sep 27, 2023
Dear Stephen,Thank you for booking your stay with us. It's nice to hear you found the staff friendly. We look forward to serving you again in the future.

10/10 Excellent

Helen

Stayed 3 nights in Jul 2023

10/10 Excellent

Tony

Stayed 2 nights in May 2023
Response from Manager on Jun 21, 2023
Dear Tony,Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Dear David,Thank you for your recent stay with us. We hope you found everything as you expected. We look forward to serving you again in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and today. Room was very clean. Excellent value. Staff were friendly, Loved parking next to my room
Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Dear Kathleen,It's great to hear you found everything clean and enjoyed your stay with us. Thank you for choosing us as your place to stay. We appreciate you taking the time to share your experience.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in May 2023
Response from Manager on May 7, 2023
Dear Steven,We are very happy to know that you found the staff to be great. Thank you for booking your stay with us. We appreciate you taking the time to share your experience.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, safe and convenient parking.
Stayed 2 nights in Apr 2023
Response from Manager on May 5, 2023
Dear John,Thank you for your recent stay with us. It's great to hear you found everything safe and quiet. We appreciate you taking the time to share your experience.

8/10 Good

Nona

Stayed 1 night in May 2023
Response from Manager on May 5, 2023
Dear Nona,Thank you for allowing us to serve you. We hope you enjoyed your stay with us. We appreciate your feedback.

10/10 Excellent

Brian

Stayed 2 nights in Apr 2023
Response from Manager on Apr 22, 2023
Dear Brian,Thank you for your stay with us. We hope you enjoyed and look forward to serving you again in the future.

4/10 Poor

Gregory

Traveled with family
They charged me more than what wqs stated on my reservation. So I showed cleck my email receipt supporting what I should have been charged. They said my reservation confirmation was not correct
Stayed 2 nights in Apr 2023
Response from Manager on Apr 17, 2023
Dear Gregory,We have charged you according to what it states on your confirmation. What we did charge extra for is your pet fee. Please note that it clearly states that pet friendly room must be requested as we do not allow pets in all rooms. No such request was ever made and pet fee is not included in your reservation confirmation as the fee is collected by hotel at check-in. We also ask that please verify the smoking preference before you book. We unfortunately cannot take responsibility for mistake on guests' part. We hope other than that you enjoyed your stay with us. Thanks.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Property was clean and quiet. Beds weee a little bit hard for my back, but lots of pillows provided helped.
Stayed 1 night in Apr 2023
Response from Manager on Apr 11, 2023
Dear Nancy,Thank you for your recent stay with us. It's great to hear you found everything clean and staff to be friendly. We appreciate you taking the time to share your experience. We hope to see you again in the future.

8/10 Good

Gary

Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Dear Gary,Thank you for your recent stay with us. We hope you found everything to your liking. We appreciate you taking the time to provide a rating.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building but well maintained...staff was very pleasant and helpful...no extra frills just a basic room for a decent price
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Dear John,Thank you for staying with us. It's nice to know you had a pleasant stay with us. Our focus is always on clean rooms and family type environment. We just do not believe in trying to sell extras that most people get charged for which that they will not use like larger chain property. We try to keep it basic thus are able to offer competitive price. We really appreciate you sharing your experience.

8/10 Good

Larry

Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Dear Larry,Thank you for staying with us. We hope you found your stay to be pleasant. We appreciate your feedback.

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always so friendly and welcoming
Stayed 7 nights in Mar 2023
Response from Manager on Apr 9, 2023
Dear Christine,Thank you for continually giving us the opportunity to serve you. It's nice to hear about your experience. We look forward to serving you again soon.

8/10 Good

Bruce

Business traveler
Liked: Staff & service
Standard Roadside Motel
Nothing different than what would be expected at a roadside motel. Check-in clerk was pleasant. Room was ok but old. Very noisy area with an argument in the parking lot at 12:30pm. If I was alone, I would stay again but I wouldn't bring my wife.
Stayed 2 nights in Mar 2023
Response from Manager on Apr 9, 2023
Dear Bruce,Thank you for your stay with us. We strive very hard to keep our property clean and quiet for all our guests. We always try to create an environment that is meant for family and not just solo travelers. We apologize if there was such instance. In such case we ask that you notify the management so we can properly take care of the situation. We hope otherwise your stay was pleasant. We really appreciate your feedback.

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband has stayed at this motel before when he works the mill here. They are always so friendly. His room is ckeaned daily and fresh towels. A Very sweet family runs it
Stayed 7 nights in Mar 2023
Response from Manager on Mar 26, 2023
Dear Christine,Thank you so much for always staying with us. We do our best to provide everyone with clean and friendly environment. We appreciate you giving us the chance to serve you.

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks just as it’s advertised. Super clean and the easiest check in and out. Heat didn’t work but it wasn’t too bad. Just about 30 minutes away from Rainbow Falls utv/atv riding park. There’s a nice sized flea market with a bunch of old treasures.
Stayed 1 night in Mar 2023
Response from Manager on Mar 7, 2023
Dear Veronica,Thank you for choosing us for your stay. It's great to hear you found everything neat and clean. About the heat we ask that provided remote control in the room be used to operate the unit. We really appreciate your stay and for your rating.

2/10 Terrible

Johnnie

Stayed 1 night in Mar 2023
Response from Manager on Mar 7, 2023
Dear Guest,We were not able to check you in due to not meeting our pet policy. The reservation was cancelled without any penalty. We ask that guest please review our policy before booking.

10/10 Excellent

John

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was clean and comfortable. Everything was well maintained. Exactly as advertised.
Stayed 1 night in Feb 2023
Response from Manager on Feb 20, 2023
Dear John,Thank you for giving us the opportunity to serve you. We are delighted to hear about your experience. We appreciate you booking your stay with us. We look forward to serving you again in the future.

8/10 Good

Pavel

Stayed 2 nights in Feb 2023
Response from Manager on Feb 15, 2023
Dear Pavel,Thank you for staying with us. We hope you enjoyed your stay and found everything to your liking. We appreciate you taking the time to share your experience.

10/10 Excellent

Kim

Stayed 1 night in Feb 2023
Response from Manager on Feb 8, 2023
Dear Kim,Thank you for your recent stay with us. It's great to hear you enjoyed your stay. We appreciate you taking the time to share your experience.

8/10 Good

DENNIS

Stayed 1 night in Jan 2023
Response from Manager on Jan 31, 2023
Dear Dennis,Thank you for staying with us. We hope you enjoyed your stay and found everything as you expected. We appreciate you sharing your experience.

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
Was very pleasantly surprised. Will put this.property on our list.of.places to return if we are in the area again.
Stayed 1 night in Dec 2022
Response from Manager on Jan 10, 2023
Dear Nancy, Thank you for your stay with us. We are happy to hear you enjoyed your stay with us. We look forward to serving you again in the future.

6/10 Okay

Edward

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping
Stayed 6 nights in Dec 2022
Response from Manager on Dec 29, 2022
Dear Edward, Thank you for your recent stay with us. Our apologies for housekeeping as we still face employment issues. Otherwise we hope that you enjoyed your stay with us.

10/10 Excellent

Donald R

Liked: Property conditions & facilities
Surprisingly great small Motel
The River Heighs Motel was in an excellant location and easy to enter from the major highway, the fromt office was locked, but the employee answered the door bell quickly, service room was clean and had microwave and mini frig, We will stay angain when we are in the area.
Stayed 2 nights in Dec 2022
Response from Manager on Dec 8, 2022
Dear Donald,Thank you for your recent stay with us. It's great to hear you enjoyed your stay and found everything clean. We appreciate you taking the time to share your experience. We look forward to serving you again in the future.

10/10 Excellent

Greg

Stayed 2 nights in Nov 2022
Response from Manager on Nov 27, 2022
Dear Greg,Thank you for booking your stay with us. We hope you found everything neat and clean. We appreciate your feedback. We look forward to serving you again in the future.

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
The rooms are "dated" but very clean. Very small bathroom, no blow dryer and thin towels. Hot water plentiful.
Response from Manager on Nov 8, 2022
Dear Helen,Thank you for your recent stay with us. It's nice to know you found everything clean and enjoyed your stay with us. We appreciate you taking the time to share your experience.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Great one night stay. Room was extremely clean and comfy. Area was nice and safe. Will stay again.
Stayed 1 night in Oct 2022
Response from Manager on Oct 24, 2022
Dear Tammy,Thank you for booking your stay with us. It's great to hear you found everything clean and safe. We appreciate you taking the time to share your experience.

10/10 Excellent

Hannah

Stayed 2 nights in Oct 2022
Response from Manager on Oct 24, 2022
Dear Hannah,Thank you for staying with us. We hope you found everything neat and tidy. Thank you for your rating.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
It was excellent for the cost. It is a no frills motel but kept up well. We never saw anyone after checking in. Would not let us enter lobby ball in all good
Stayed 1 night in Sep 2022
Response from Manager on Sep 28, 2022
Dear Charles,Thank you for giving us the opportunity. We are happy to hear that you enjoyed your stay with us. We appreciate your review.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay while visiting Civil War site
The motel was very nice. It is located close to the civil war Shilo battle ground and is also close to Corinth where another civil war battle was fought.
Stayed 4 nights in Sep 2022
Response from Manager on Sep 28, 2022
Dear James,Thank you for sharing your experience. It's great to know you found everything nice. We hope you enjoyed your trip to the battlefield.

10/10 Excellent

Jerry

Stayed 2 nights in Sep 2022
Response from Manager on Sep 24, 2022
Dear Jerry,Thank you for allowing us to serve you. We hope you found everything nice and clean on your stay with us. We appreciate your rating.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was looking for somewhere clean and comfortable but inexpensive because we just needed to stop on the way home from Mississippi somewhere. This motel was perfect and though it's fairly old, everything was clean and comfortable. Yes it's a 1970s motel experience but the service was lovely, the bed was comfortable and the room was clean. I would stop here again if I needed to
Stayed 1 night in Sep 2022
Response from Manager on Sep 24, 2022
Dear Melanie,Thank you for stopping by and staying with us on your way home. We are happy and thankful that you noticed the work we do to keep the property clean and comfortable. It's great to hear back about your stay. Thank you for sharing your experience.

10/10 Excellent

Donn

Stayed 1 night in Sep 2022
Response from Manager on Sep 19, 2022
Dear Donn,Thank you for allowing us to serve you. We hope you found your stay with us to be pleasant. Thank you for your rating.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We enjoyed our stay. I always bring my own towels. The towels it seems our always or getting thinner.
Stayed 4 nights in Sep 2022
Response from Manager on Sep 19, 2022
Dear Julia,Thank you for staying with us. It's great to hear that you enjoyed your stay with us. We appreciate you sharing your experience.

10/10 Excellent

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat, close to things to do! Will be back!
Stayed 2 nights in Sep 2022
Response from Manager on Sep 13, 2022
Dear Mary Ann,Thank you for allowing us to serve you. It's nice to know you had a wonderful stay. We look forward to serving you again in the future.

6/10 Okay

ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old style motel. We got our money's worth. It was clean.
Stayed 1 night in Sep 2022
Response from Manager on Sep 13, 2022
Dear Ralph,Thank you for staying with us. It's nice to know you found everything clean. We appreciate your feedback.