Ratings based on 198 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jean

The best place in Cruz bay

Posted Nov 30, 2017 on Hotels
I was at St. John inn when hurricane Irma hit the island. Dave, Kelly everyone were so accommodating and I honestly do not know what I would have done without their hospitality. The inn is quaint and nicely located in Cruz bay St. John. I holy recommend St. John inn to any person visiting St. John.
1 out of 5
by Naomi

Hotel will take advantage of you in a disaster!

Posted Nov 26, 2017 on Hotels
Do not book this hotel! We were looking forward to staying at this hotel on Sept 6, and Hurricane Irma made landfall on the 4th/5th. We were unable to even access this island, let alone get to the hotel if we had somehow found transportation during a time where all islands had 24 hour curfews. If there were any boats running, they were evacuating people OFF St John because it was so devastated. This hotel declined multiple times to issue a refund, before and after the storm. There was no electricity or clean, running water, yet we were still charged for this reservation. These islands were disaster zones and we had no way to use this reservation and this hotel took advantage of being able to decline a refund and charge our card anyway. I would not trust this hotel to have any kind of compassion for other stranded travelers trapped in the VI during a natural disaster. (Hotels.com was also quite compassionless in their handling of this experience.) I would highly recommend Bunker Hill on St Thomas though. The family that owns it provided us with shelter, food and water during an awful time for several days after the storm until we could be evacuated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Colorful cheerful and funky hotel near ferry port

Posted Sep 6, 2017
I was supposed to go to Saint John from Saint Thomas on the day when hurricane Irma was approaching the island. Management not only agreed to change my reservation to a day before the hurricane but also gave me more than 50% discount. Besides being hospitable and generous, they provide a good breakfast and even happy hours at certain days, and help you get a shuttle taxi to go to all the nice places in the island like Trunk bay which is very close. They are very friendly, accomodative and pleasant. The place is super cheerful, colorful and sweet. I loved it and definitely recommend it.
5 out of 5
by Aida

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
by Patrick

Enjoy the character of the island!

Posted Aug 31, 2017 on Hotels
The staff was very friendly, thoughtful and generous. They made our stay very warm, like we were family. The villa was decorated perfectly, with fun colors and enough beach scene to get the flavor of the island. Very clean. They provided, free, any beach or pool items you would need for a beach excursion. We wanted to stay somewhere close to Cruz Bay because we wanted to experience the character of the island, and the St. John Inn gave us what we desired. We will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Very cool place.

Posted Jul 21, 2017
The staff was terrific. They were very helpful and attentive but also laid back in the best way possible. The grounds are beautiful and well kept up. The location is great also being only a short walk down to Cruz Bay. My wife and I will be going back to the St. John Inn ASAP.
Comment from Hotel Management
Jul 22, 2017 by Kelly, Hotel Management
Hi Brian, Thank you for your kind words. I will certainly pass this along to our wonderful staff! We hope to see ya'll again very soon! - Kelly
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great hotel!!!

Posted Jul 21, 2017
Excellent staff, and great location. I've stayed here a few times now, and I wouldn't stay anywhere else.
Comment from Hotel Management
Jul 22, 2017 by Kelly, Hotel Management
thank you so much! It is always a pleasure seeing you. Come back soon! Thank you for referring your friends as well! - Kelly
5 out of 5
Recommended
for Everyone
by A verified traveler from Loveland, CO

Ideal place to stay!

Posted Jul 20, 2017 on Orbitz
We have been coming to the St. John Inn for a few days to unwind before we go sailing in the BVI's. What a fantastic place to relax and de-stress! DJ and Kelly were super attentive, friendly, and helpful. They had good suggestions for beaches, hiking, and where to eat. The rooms are bright, comfortable, clean, and quiet. The location is ideal for walking to restaurants, shopping, a few beaches, and the ferry. They provide snorkel gear, beach towels, chairs, and coolers for your day adventures. You won't find better accomodations for the price. We'll keep coming back!
Comment from Hotel Management
Jul 22, 2017 by Kelly, Hotel Management
Thank you ! We love it when we see returning guests on our reservations! We enjoy ya'll too and love helping with beach ideas and great places to eat! Until next time- Kelly
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Good customer service and comfortable rooms.

Posted Jul 19, 2017
Pros: Customer service and cleanliness.
St John Inn was a good lodging experience. It was very cozy and the room and facilities were very clean. The customer service was wonderful and the staff was very friendly. The Inn doesn't have a terrific view but I you are looking for an affordable, clean, cozy lodging experience this Inn is for you. The staff were very friendly and professional at all times.
Comment from Hotel Management
Jul 25, 2017 by Kelly, Hotel Management
Thank you! Come back and see us very soon! - Kelly
5 out of 5
Recommended
for Everyone
by A verified traveler from nc

Very sweet boutique style hotel with great staff!

Posted Jun 29, 2017
We felt so " at home" here. This place has such character. The staff was very personable and kind. Would go back for sure!
Comment from Hotel Management
Jul 25, 2017 by Kelly, Hotel Management
We love you felt at home! Makes us smile knowing you had a great time! - Kelly