Ratings based on 345 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from australia

Beautiful views

Posted Nov 19, 2017
Was pleasant stay but room was dirty with mold and smell stale but beautiful view and staff were friendly Smell is very important to a welcome stay so maybe air freshner or insense or fragerense candle thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Such an amazing place

Posted Aug 20, 2017 on Wotif
We had a fantastic stay at The Kala. We stayed for six nights which were all perfect it was a great amount of time to stay as we were able to partake in all of the activities and dinner menus they offered while also seeing the sights of Koh Samui. Staff were very friendly and helpful
Comment from Hotel Management
Aug 26, 2017 by Nutcharee, Hotel Management
Dear Our Value Guest, Thank you very much for visiting The Kala Samui and taking the time to share your experience here. We are really glad to know that you enjoyed your time with us and we will forward your comment to our teams as an acknowledgement for their hard work. We look forward to welcoming you again at The Kala Samui for the very next time. Kind regards, The Kala Samui Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very nice hotel in excellent area

Posted Aug 3, 2017
Location: Very nice hotel
Lovely hotel in great location, the rooms all look over the water and there is easy access to the beach. Room was very nice, clean and quite comfortable. There is a great little spot for dinner a short walk down to the beach at Coral Cove which has excellent food at great prices. I would highly recommend this hotel, staff were very friendly and helpful especially Mr Chow.
Comment from Hotel Management
Aug 26, 2017 by Nutcharee, Hotel Management
Dear Our Value Guest, Thank you very much for visiting The Kala Samui and taking the time to share your experience here. We are really glad to know that you enjoyed your time with us and we will forward your comment to our teams as an acknowledgement for their hard work. We look forward to welcoming you again at The Kala Samui for the very next time. Kind regards, The Kala Samui Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Jul 10, 2017
We booked this hotel last minute due to travel changes.. the one night stay was great. The room was clean and had wonderful views, the staff was welcoming and accommodating, and the restaurant food is good. The day we were there it was extremely quiet and not much going on, so depends what you are looking for in a hotel. The location is decent and near some good beaches. The spa was amazing.
Comment from Hotel Management
Aug 27, 2017 by Am, Hotel Management
Dear Our Value Guest, Thank you very much for visiting The Kala Samui and taking the time to share your experience here. We are really glad to know that you enjoyed your time with us and we will forward your comment to our teams as an acknowledgement for their hard work. We look forward to welcoming you again at The Kala Samui for the very next time. Kind regards, The Kala Samui Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel within walking distance to the beach

Posted Jul 8, 2017 on Wotif
We enjoyed our stay at the Kala. Try to get breakfast included in your stay as otherwise it is quite expensive. The free shuttle to town each day was really handy. A good, quiet location away from the hustle and bustle of Lamai and Chaweng but an easy scooter ride to access these areas.
Comment from Hotel Management
Aug 27, 2017 by Am, Hotel Management
Dear Our Value Guest, Thank you very much for visiting The Kala Samui and taking the time to share your experience here. We are really glad to know that you enjoyed your time with us and we will forward your comment to our teams as an acknowledgement for their hard work. We look forward to welcoming you again at The Kala Samui for the very next time. Kind regards, The Kala Samui Team
4 out of 5
by A verified traveler

Great island for food, beaches & relaxing.

Posted Jul 2, 2017 on Hotels
Staff were pleasant. Place clean. Breakfast was average. Next door was better for breakfast and access to beach. Internet was patchy sometimes. Make sure you don't get the end room facing the Foyer. It lacks privacy and is noisy. Location is a bit far to walk anywhere ie shops and other sites. You have to find transport. Tuk is best and make sure you bargain!!
Comment from Hotel Management
Aug 27, 2017
Dear Our Value Guest, Thank you very much for visiting The Kala Samui and taking the time to share your experience here. We are really glad to know that you enjoyed your time with us and we will forward your comment to our teams as an acknowledgement for their hard work. We look forward to welcoming you again at The Kala Samui for the very next time. Kind regards, The Kala Samui Team
1 out of 5
by Chelsea

STAY AWAY FROM KALA TO NOT HAVE YOUR MONEY STOLEN

Posted Jun 4, 2017 on Hotels
The Kala Resort and Spa will create this serene environment that will make you feel as if it is safe to let go of your worries. And, when they know you have let your guard down, they will treat you to a relaxing spa that where the staff will take full advantage of you by strategically rummaging through your room and pants that are in the massage room. They know your money is either on you or somewhere in your room because both rooms we stayed in (the deluxe and villa) the safes did not work, ironic right? My boyfriend and I are recent college graduates that saved up money over the last year from our first job out of school to go to Thailand, our first time abroad.  It was at the Kala that they stole our hard earned money.  The staff at both the spa and resort were smart about only taking the large USD and Baht, making it seem like we had our money when we checked before leaving. Sadly, when we had gotten to the airport and needed to make a purchase, we quickly realized that we were broke.  After contacting the management and island police we have had no success of getting the money back and are out a total of $2,000 USD.
5 out of 5
by A verified traveler

amazing !!

Posted Jun 3, 2017 on Hotels
our first hotel in our vacation and i can say that was the best choice for us. staf is so lovely. room was wonderful, so is the pool. food was great !! between lamai and chaweng this is the best choice for you. enjoy :)
4 out of 5
by David

Nice hotel.

Posted May 20, 2017 on Hotels
Nice hotel. Arrived too early to check in, but had facilities to change so we good stay at the pool. Lots of steps on the property. Nice pool, only a few sun loungers though. You can kayak to a small beach very close by, but there are lots of rocks. We had a seaview room, which was spacious, nice rustic bathroom. Nice size balcony. Breakfast was ok, hot food was cooked to order and you could help yourself to a small buffet selection, toast, juice, fruit, yoghurt etc... didn't have much interaction with the staff, some smiled, some didn't. Nice (tall) young man at breakfast, he was always pleasant. Food was quite expensive we had an evening meal here roughly £30, one dish we ordered was chicken and mushrooms arrived without the mushrooms. Location was fine for us, it's quiet not much going on, drive maybe 15 mins each way for bars, shops etc. Hired a bike through the hotel.
5 out of 5
by Jesse

Posted May 12, 2017 on Hotels
Excellent service and view. Some of the door was deteriorating and the metal was rusting due to the humidity and exposure to water