Outdoor pool

Reviews of Grand Cayman Marriott Resort

4.5 out of 5
Grand Cayman Marriott Resort
389 West Bay Road, Po Box 30371, Seven Mile Beach, Grand Cayman

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1003 reviews" "
Rating 8 - Good. 259 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Traveled with family
There is NO beach.
Stayed 9 nights in Apr 2024
Response from Diego Lemasson, Director of Operations on Apr 15, 2024
Dear Monique,Thank you for sharing your feedback with us. We regret to hear that the absence of a beach impacted your experience. We strive to provide alternative options for guests to enjoy the beautiful surroundings and pristine waters of our location. We hope that despite this limitation, you were able to enjoy other aspects of your stay with us. Your comments are valuable to us as we continuously strive to enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Luan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Apr 11, 2024
Dear Luan,Thank you for rating the experience at Grand Cayman Marriott. We hope to have you back soon.

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and onsite availabilities! Staff was wonderful.
Stayed 4 nights in Apr 2024
Response from Diego Lemasson, Director of Operations on Apr 8, 2024
Dear Peggy,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great amenities and found our onsite availabilities convenient. It's wonderful to know that you had a fantastic experience with our staff. We strive to provide exceptional service to all our guests, and we appreciate your kind words. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Daniel D

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Loved the Marriott and the staff. The front desk and front door crew is not very knowledgeable on where to go. I recommend renting a car and making a plan. If you take a cab too far out, you might be stuck with an expensive ride or waiting for a bus. Also, the beach at the Marriott has been washed away but the hotel makes up for it.
Stayed 7 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Apr 8, 2024
Dear Daniel, Thank you for your review and for choosing to stay with us at the Marriott. We're thrilled to hear that you loved our hotel and found our staff to be excellent. We appreciate your feedback regarding the knowledge of our front desk and front door crew and will work on improving this aspect of our service. We understand the importance of providing helpful guidance to our guests for exploring the area. Additionally, we apologize for any inconvenience caused by the condition of the beach, but we're glad to hear that you felt the hotel made up for it. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Ranier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Apr 8, 2024
Dear Ranier, Thank you for rating your experience at our property. We hope to have you back at our Summer House soon.

4/10 Poor

Pamela, Dunkirk

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is NO beach. The pool area is way too small for the size of the hotel. The extra blanket for our room had a HUGE hole ripped in it. Staff was great, but definitely NOT worth the $700/night we paid.
Stayed 2 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Apr 8, 2024
Dear Pamela,Thank you for taking the time to share your feedback with us. We regret to hear that your experience did not meet your expectations.Regarding your concerns, we apologize for any inconvenience caused by the lack of a beach and the size of our pool area. We understand the importance of these amenities for our guests' comfort and enjoyment, and we will take your comments into consideration for future improvements.Furthermore, we sincerely apologize for the condition of the extra blanket in your room. This does not reflect the high standards of cleanliness and maintenance that we strive to uphold. Rest assured, we will address this issue with our housekeeping team to prevent it in the future.We are pleased to hear that you found our staff to be great, although we regret that your overall experience did not justify the rate you paid. We continuously strive to provide excellent value and service to all our guests, and we appreciate your feedback as it helps us to identify areas where we can improve.

4/10 Poor

Dia Hollenbeck

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Apr 2, 2024
Dear Dia, Thank you for rating your experience at Grand Cayman Marriott. We hope to have you back soon.

8/10 Good

james

Love the updated lobby area, restaurant choices and the staff both inside and outside around the pool area. However, the pool area is a complete circus with not enough room as a result of beach erosion and the loss of it. People are squeezed in like beans in a can making it impossible to read or relax. Will not be coming back to the Marriott.
Stayed 7 nights in Mar 2024
Response from Diego Lemasson, Director of Operations. on Apr 2, 2024
Dear James, Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the updated lobby area, restaurant choices, and the service provided by our staff.However, we apologize for any inconvenience caused by the crowded pool area due to beach erosion. We understand that it can detract from the relaxation experience, and we're sorry that it impacted your stay negatively.Your feedback is important to us, and we'll take it into consideration as we continue to strive to enhance our guests' experience. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to contact us directly.

4/10 Poor

Kosovare

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Diego Lemasson, Director of Operations. on Apr 2, 2024
Dear Kosovare, Thank you for rating your experience at Grand Cayman Marriott. We hope to have you back soon.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here- the pool deck and chairs are comfortable with plenty of umbrellas. The staff is highly attentive and friendly! The resort fee included the kayaks, snorkel equipment and activities too which was really nice. We did not mind the beach erosion too terribly- but understandably it is disappointing to many guests.
Stayed 5 nights in Mar 2024
Response from Diego Lemasson, Director on Apr 2, 2024
Dear Cynthia,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our resort and that you found the pool deck and chairs comfortable, with plenty of umbrellas to provide shade.It's wonderful to know that you appreciated the attentive and friendly service provided by our staff. We strive to ensure that all our guests feel well taken care of throughout their stay.We're also glad that you found the inclusion of kayaks, snorkel equipment, and activities in the resort fee to be a nice addition to your experience. We aim to provide our guests with a variety of amenities to enhance their enjoyment during their time with us.While we understand that beach erosion can be disappointing for some guests, we're grateful for your understanding and positive attitude toward the situation.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Chris, New york

Traveled with partner
Liked: Cleanliness, staff & service
The pool is small and has no music it's boring. No beach. The building is old. We are renovating many rooms. In-room. No espresso capsule machine. Drip coffee machine. It's old school. Also gave us one decaffeinated one caffeine. Didn't understand. There are 2 people in the room.
Stayed 4 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 26, 2024
Dear Chris, Thank you for sharing your feedback with us. We truly value your input as it helps us improve our services. We apologize for any inconvenience caused by the size of our pool and the absence of music. We understand that the absence of a beach may have also impacted your experience. Please know that we are constantly striving to enhance our facilities. We are currently renovating many of our rooms to provide a more modern and comfortable experience for our guests. Regarding the coffee machines in the rooms, we apologize for any confusion caused by the type of coffee provided. Your feedback will be shared with our team to ensure that such issues are addressed promptly. We appreciate you and we hope to have the opportunity to welcome you back soon to our Summer House.

8/10 Good

Vianey Irma

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Mar 26, 2024
Hi Vianey, Thank you for rating your experience at Grand Cayman Marriott.

6/10 Okay

Sharon

I had issues with the room phone not working and had to go down to reception twice to follow up on a room order plus my bathroom door locked. But staff were all very lovely
Stayed 2 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 19, 2024
Dear Sharon,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the room phone and the bathroom door during your stay. Your comfort and satisfaction are our top priorities, and we regret any disruptions to your experience. We appreciate your patience and understanding as our team worked to resolve these issues promptly. Despite these challenges, we're delighted to hear that you found our staff to be very lovely. We hope to have the opportunity to welcome you back in the future to our Summer house!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Grand Cayman resort that is mostly recently renovated. Room was good, food was fine, service was pretty good.
Stayed 1 night in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 18, 2024
Dear Kevin,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our recently renovated Grand Cayman resort. It's wonderful to know that you found the room comfortable, the food satisfactory, and the service to be of a high standard. We continually strive to provide our guests with memorable experiences, and your positive comments serve as great encouragement for our team. We look forward to welcoming you back for another enjoyable stay in the future!

4/10 Poor

Nicolas

Traveled with partner
Liked: Cleanliness
Could not sleep, Garbage pick up and heavy duty vehicle noise at 3:00am
Stayed 6 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 18, 2024
Dear Nicolas, We are deeply sorry to hear about the disturbance caused by noise during your stay. Your comfort and rest are of utmost importance to us, and it's disappointing to learn that your sleep was disrupted by garbage pick-up and heavy-duty vehicle noise at 3:00 am.Please accept our sincere apologies for any inconvenience this may have caused. We understand the impact that disrupted sleep can have on your overall experience, and we are committed to taking immediate action to address this issue with the relevant departments to prevent any recurrence in the future.We truly appreciate your patience and understanding, and we hope that you will give us another opportunity to provide you with a peaceful and enjoyable stay.

6/10 Okay

Michael D

Traveled with partner
There is no more beach, and the path to the ocean is rocky. Seating around the pool is limited. Construction and maintenance work began early each morning.
Stayed 7 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 18, 2024
Dear Michael, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the beach access was hindered by rocky terrain and that the poolside seating was limited. Additionally, we regret any disturbance caused by early morning construction and maintenance work.We truly value your feedback as it helps us identify areas for improvement. Rest assured, we'll address these issues with our team to ensure a more enjoyable experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we apologize for falling short on this occasion.We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous there was construction but never heard any of it. Don't let that be a concern. Area great. Several bars and restaurants walkable. Rental car place across the street if you want to explore. Also, free bikes if you want to go 7 mile beach or Georgetown. Pool small and no true beach although areas you can go into the water and snorkel or swim. True beach is a few minute walk. Cayman dollar is stronger than US so be aware when quoted rates and upgrades, might be more expensive than expected. Many fees on top of base fee. I upgrades a room to ocean view from island and was quoted $120 a night. Ended up double that after fees and conversion!!!
Stayed 4 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 18, 2024
Dear Jeremy, Thank you for sharing your feedback with us. We're glad to hear that the construction didn't disrupt your stay and that you found the area to be great with several bars and restaurants within walking distance. It's also fantastic to know that you appreciated the convenience of having a rental car place nearby and the option to use our free bikes for exploring.We apologize for any confusion regarding additional fees and currency conversion. We understand the importance of transparent pricing, and we will certainly review our communication processes to ensure that guests are fully informed about all costs upfront, including any currency conversion fees. Your feedback serves as a valuable reminder for us to be more diligent in this regard.Regarding the pool size and beach access, we appreciate your understanding. While we strive to provide a comfortable and enjoyable experience for our guests, we understand that preferences may vary. We're glad to hear that there are areas where you can still enjoy the water and snorkeling nearby.We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

MARTY, Imperial

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was super friendly and helpful. They made sure you were taken care of and treated like you really matter! The rooms are newly remodeled and they were incredible. Although they have a limited beach area, they have a nice pool deck with lounge chairs and umbrellas. The pool is nice. They provide free water equipment snorkels, masks, kayaks, paddle boards, and rafts for the guests to use. They have daily free items, like snow-cones, chips, and fruits.
Stayed 6 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 13, 2024
Dear Marty, Thank you for sharing your recent experience with us. We are thrilled to hear that you found our staff to be super friendly and helpful, ensuring that you felt taken care of and valued throughout your stay. Providing exceptional service and making our guests feel special is at the heart of what we do, and it's wonderful to know that we succeeded in this regard.We're delighted that you enjoyed our newly remodeled rooms and found them to be incredible. Our team works hard to create comfortable and inviting spaces for our guests to relax and unwind during their stay.While we understand that our beach area may be limited, we're pleased that you were able to enjoy our pool deck with lounge chairs and umbrellas. It's great to hear that you enjoyed our pool and the complimentary water equipment, including snorkels, masks, kayaks, paddle boards, and rafts. We strive to provide a variety of amenities to enhance our guests' experiences and create memorable moments.Additionally, we're glad you took advantage of our daily complimentary offerings, such as snow-cones, chips, and fruits. It's our pleasure to provide these little extras to enhance your stay with us.Thank you once again for choosing to stay at Marriott Grand Cayman. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Gina Renee

Traveled with partner
Liked: Property conditions & facilities
The service was excellent and the amenities were fantastic. Although there is no beach the service and amenities did more than make up for it.
Stayed 4 nights in Mar 2024
Response from Diego Lemasson, Director of Operations on Mar 13, 2024
Dear Gina,Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you enjoyed the excellent service and fantastic amenities during your time with us.While we understand that our property does not have a beach, we are thrilled that our exceptional service and amenities exceeded your expectations and made up for this. Providing a memorable and enjoyable stay for our guests is always our top priority, and we are glad to have achieved this during your visit.We truly appreciate your kind words and hope to welcome you back to Marriott Grand Cayman for another wonderful stay in the future.

4/10 Poor

Robert S

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Mar 13, 2024
Dear Robert, Thank you for rating your experience at Grand Cayman Marriott. We hope to have you back soon.

8/10 Good

Maureen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, property was beautiful Rooms were really nice and housekeeping staff excellent
Stayed 7 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Mar 8, 2024
Dear Maureen,Thank you very much for your kind words and for taking the time to share your feedback. We're thrilled to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing exceptional service, and it's truly rewarding to hear that our staff exceeded your expectations. We're delighted that you found our property beautiful and enjoyed your accommodations. Your compliments about our rooms and housekeeping staff mean a lot to us.We genuinely appreciate your support and hope to have the pleasure of welcoming you back in the near future for another memorable stay.

8/10 Good

John Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Mar 6, 2024
Dear John,Thank you for rating your experience at our property. We hope to have you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Mar 4, 2024
Dear Joseph, Thank you for rating your experience at our property. We hope to have you back soon.

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive $100 for breakfast was really high price
Stayed 5 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Mar 1, 2024
Dear Charles,Thank you for taking the time to share your feedback with us. We value all comments from our guests as they help us continuously improve our services.We understand your concern regarding the pricing of breakfast. We appreciate your feedback and will certainly take it into consideration as we review and adjust our pricing strategies in the future.We hope to have the opportunity to welcome you back in the future!

6/10 Okay

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Feb 27, 2024
Hi Orlando, Thank you so much for rating your experience at our property. We hope to have you back soon!

8/10 Good

Mario

Stayed 7 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Mar 26, 2024
Hi Mario, Thank you for rating your experience at Grand Cayman Marriott. We hope to welcome you back soon.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Feb 22, 2024
Hi Paula, Thank you so much for rating your stay at Grand Cayman Marriott. We hope to have you back soon.

10/10 Excellent

Lee Ann

Traveled with group, Traveled with partner
The staff everywhere were extremely friendly, helpful & funny. Would definitely stay her again!
Stayed 7 nights in Feb 2024
Response from Diego Lemasson, Director de Operaciones on Feb 22, 2024
Dear Lee Ann, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be extremely friendly, helpful, and funny. It's wonderful to know that their warm hospitality made your stay memorable. We would be honored to welcome you back again in the future.

6/10 Okay

Nitsan

Disliked: Amenities
When arrived to reception to check in, I was told i was upgraded to a renovated room. The room was located on the 2nd floor which was quite messy and dusty due to the construction. The room was actually a downgrade from the one i booked. I found the guy at the check in deceived me and tried to put me in a lousy room by the construction area. After complaining, he moved me to a different floor AND put me in the same room type I booked for. The service at the bar was not great. I had to ask the bartenders to clean the sticky dirty counter on a number of occasions. The food service is very slow but the burger was very good. The short ribs was awful though. The pastries in the coffee area were amazing and the service there was outstanding. Room cleanliness was very good but do not expect your towels to be changed unless you place them on the floor. The toiletry provided was minimal. The bed mattress was covered by plastic or something similar and made the it unbreathable and so hot after 30 minutes of lying on it. I guess they want to protect the mattress from bed bugs or stains (???). The pool is very small for such a big hotel and unless you go early to grab a spot you are out of luck. The door people were great getting transportation.
Stayed 4 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Feb 20, 2024
Dear Nitsan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the room upgrade and cleanliness issues. Your comments have been shared with our team to ensure we address these issues promptly and improve our services.We regret any misunderstanding regarding the room assignment and construction noise. It is always our intention to provide our guests with a comfortable and enjoyable experience, and we apologize for falling short of your expectations in this regard.We appreciate your positive feedback on the pastries and coffee service, and we are pleased to hear that you found the room cleanliness satisfactory. However, we understand the importance of providing adequate toiletries and ensuring a comfortable sleep experience, and we will review these aspects of our service to make necessary improvements.Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, and the rooms are under renovation. We had a newly renovated room which was nice with new bedding and a huge tv. Yellow caution tape enclosed the hot tub by the pool and one section of the deck overlooking the ocean. Old stairs made of wood were still in place but moving around with the waves. But it was no big deal but did distract from the sea view. The staff here is among the best we've ever encountered. Everyone smiles and helps with any questions you may have. Overall, a great time!!
Stayed 4 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Feb 19, 2024
Dear James,Thank you for taking the time to share your experience with us! We're delighted to hear that you found our property beautiful and enjoyed your stay in one of our newly renovated rooms. We apologize for any inconvenience caused by the caution tape around the hot tub and the section of the deck. We're continuously working to improve our facilities and appreciate your understanding.We're thrilled to hear that our staff made such a positive impression on you. Providing exceptional service is our top priority, and we're glad to hear that our team members were able to assist you with a smile and answer any questions you had.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future!

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed at Marriott in Grand Cayman for years. However, false advertising about beautiful beaches at hotel, pictures too. But to our horror NO BEACH AT MARRIOTT DUE TO EROSION!! Please reveal the current conditions! We so looked forward to sitting on those white sand beaches but NO SAND. NO BEACH!!
Stayed 4 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Feb 15, 2024
Dear Karen, We deeply regret any disappointment caused by the current conditions of our beachfront due to erosion. Please know that we take all feedback seriously and are actively addressing this issue to ensure the best possible guest experience. We offer alternative options for relaxation and recreation, including our pools, water activities, and onsite dining options.We sincerely apologize for any inconvenience this may have caused during your recent stay. Your feedback is invaluable to us as we strive to provide accurate information and exceed guest expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and beautiful hotel. Amazing value. The food was excellent.
Stayed 3 nights in Feb 2024
Response from Diego Lemasson, Director of Operations on Feb 5, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our team to be great and our hotel beautiful. It's fantastic to know that you found our offerings to be of amazing value and that you loved the food. Your positive feedback truly means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future!

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Never again to this Marriott. We were in room #270 1/27/24 to 2/3/24, and it should not have been rented to anyone. Jack hammers were running throughout the day before 8 am till almost 5 pm some 4 rooms away. Heavy construction equipment was running back and forth along this whole side of the building with their loud exhaust and beep, beep, beep when backin up. Contraction crew yelling orders and directions to each other all day long. The franchise owner of this Marriott could care less about its guest. The room got rented and I’m sure that is all that mattered. If you go to this Marriott be aware, you will not matter.
Stayed 7 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Feb 5, 2024
Dear Daniel,We sincerely apologize for the disappointing experience you encountered during your recent stay at our Marriott. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that your stay was marred by the disruptive construction noise and disturbance. Please rest assured that we take your feedback seriously and will address these issues with the relevant teams to prevent similar occurrences in the future. We understand your frustration, and we truly value your feedback as it helps us improve our guest experience. We hope you will give us the opportunity to provide you with a more enjoyable stay in the future.

4/10 Poor

timothy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
this property has literally no beach. the deck is limited and crowded. Major construction noise every day. Daily mandatory service charge $60 for things few people would do. We were there for 7 days. I rode a bike once and my wife got a snow cone... $420! The staff was friendly and helpful.
Stayed 7 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Feb 2, 2024
Dear Tomothy,Thank you for sharing your feedback with us. We deeply regret that your experience at our property did not meet your expectations. We take your comments seriously and will address them with our team to ensure improvements are made. We apologize for any inconvenience caused by the construction noise and the mandatory service charge. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to showcase the positive changes we're implementing.

10/10 Excellent

Albert J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately they were undergoing a facelift on many hotel rooms, so 9AM-5PM was noisy at times, 7 days a week. Also there is no beach in front of the hotel. The ocean has taken it. That said, food was very good, staff were the stars of the hotel, making you feel welcome, always happy to engage in a conversation with patrons, we felt well pampered. Never had to leave the hotel for anything, it was all there. Kitchen went out of there way to deal with our food issues. Pool-side service and staff easily compete with Ritz Carleton at 2/3rd’s the price. Would recommend.
Stayed 8 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 30, 2024
Dear Albert J,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the culinary offerings and found our staff to be the stars of the hotel. Providing exceptional service and making our guests feel welcome is our top priority, and we are thrilled to know that we succeeded in pampering you during your stay.We apologize for any inconvenience caused by the ongoing renovations to our hotel rooms. We understand that construction noise can be disruptive, and we appreciate your patience and understanding during this time. Please be assured that we are continuously working to minimize any disruptions to our guests' experiences.Your recommendation means a lot to us, and we are grateful for your kind words. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 30, 2024
Dear Katie,Thank you so much for rating your experience. We hope to have you back soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is an excellent hotel. I’ve been staying here for over 30 years since it was the radisson. The beach is completely eroded ( which I knew), however the excellent location was a fair tradeoff. If you’re looking to walk right into the beach, this is not the place (although it had 50 feet of beach width before the hurricanes changed all that). But the hotel is excellent and if you rent a car you’re only 5 minutes from a full beach.
Stayed 5 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 29, 2024
Dear Michael,Thank you for your loyalty to Marriott and for taking the time to share your experience with us. We are thrilled to hear that you have been staying with us for over 30 years, and we truly appreciate your continued support.While we understand your concerns about the eroded beach, we are glad to know that you find our hotel to be excellent and that you appreciate its location. We strive to provide our guests with a comfortable and enjoyable experience, and we are delighted that you found value in our convenient location.Thank you again for your feedback, and we look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Athanasios

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent
Stayed 7 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 29, 2024
Dear Athanasios,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be excellent. Providing exceptional service to our guests is our top priority, and it's always rewarding to receive such positive recognition.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Marriott in the near future.

10/10 Excellent

Kerri, Atlanta

Stayed 4 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 29, 2024
Dear Kerri, Thank you for rating your stay at our property, we are glad you had a 5/5 experience. We cant wait to welcome you back soon.

10/10 Excellent

Danijela, Hermitage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this property was the staff (Claudio who went out of his way to ensure our stay exceeded our expectations, Joseph who helped when I needed help after the gift shop closed and Gregon is a hilarious and helpful doorman.
Stayed 7 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 23, 2024
Dear Danijela,Thank you so much for taking the time to share your wonderful feedback. We're thrilled to hear that Claudio, Joseph, and Gregon contributed to making your stay exceptional. It's always our aim to exceed expectations, and we appreciate your kind words about our staff. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

6/10 Okay

JOSEPH J

Stayed 3 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Feb 19, 2024
Dear Joseph,Thank you for rating your experience at our property.

10/10 Excellent

Lawrence W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves the facility and amenities offered. Staff were amazing and went above and beyond. They were very friendly and accessible. There was nothing that I didn’t like.
Stayed 9 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 15, 2024
Dear Lawrence,Thank you so much for taking the time to share your fantastic experience at our Grand Cayman Marriott. We are thrilled to hear that you loved our facilities, enjoyed the amenities, and found our staff to be amazing, friendly, and accessible.Our team strives to go above and beyond to ensure our guests have memorable stays, and it warms our hearts to know we achieved this during your visit.Your positive feedback means the world to us, and we sincerely appreciate your kind words. If there's ever anything specific you'd like to share or any way we can further enhance your future stays, please feel free to let us know.We look forward to welcoming you back to the Grand Cayman Marriott for more wonderful experiences in the future!

10/10 Excellent

Pamela Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing!! They made us feel like family and not just guests. Hotel was clean, well staffed. Very attentive to guests.
Stayed 6 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 15, 2024
Dear Pamela,Thank you sincerely for your review! We are delighted to hear that our staff made you feel like family, providing a level of service that goes beyond being just guests. It's truly rewarding to know that our commitment to cleanliness, a well-staffed team, and attentive service have contributed to your positive experience.Your kind words motivate us to continue delivering exceptional hospitality.We look forward to the pleasure of welcoming you back to the Grand Cayman Marriott for more memorable moments in the future!

4/10 Poor

Shawn William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for “peace and quiet,” this is Not the property! They are undergoing construction and furniture replacement that made it unbearable. The property needs a major facelift, and there were areas that were dirty and not maintained. When I asked about this at the reception, they didn’t try to accommodate or suggest an alternative. Stay away until these issues are resolved.
Response from Diego Lemasson, Director of Operations on Jan 11, 2024
Dear Shawn,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you faced during your stay.We understand the impact that ongoing construction and furniture replacement can have on the guest experience, and we are actively working to address these issues to enhance the overall ambiance of our property. Your feedback regarding cleanliness and maintenance is important to us. Rest assured, we will investigate and address these matters promptly.We value your feedback as it helps us identify areas for improvement. Thank you for staying with us.

8/10 Good

Pietro

Stayed 8 nights in Dec 2023
Response from Diego Lemasson, Director of Operations on Jan 29, 2024
Dear Pietro, Thank you for rating your experience at Grand Cayman Marriott. We hope to have you back soon.

10/10 Excellent

dario francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Miss beach
Stayed 4 nights in Jan 2024
Response from Diego Lemasson, Director of Operations on Jan 11, 2024
Thank you so much for rating your experience at Grand Cayman Marriott. We hope to have you back soon!

6/10 Okay

Yana, Brooklyn

Stayed 10 nights in Dec 2023
Response from Diego Lemasson, Director of Operations on Jan 29, 2024
Dear Yana, Thank you so much for rating your experience at Grand Cayman Marriott. We hope to have you back soon.

2/10 Terrible

nicole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expedia Customer Support, I am writing to express my extreme disappointment with the recent experience I had at a hotel booked through Expedia, and I am reaching out in the hope that you can assist in resolving the issues we encountered. I recently booked a hotel room for my stay in the Cayman Islands at the Marriott Resort through Expedia, and unfortunately, the experience fell far short of my expectations. I believe it is essential to bring the following concerns to your attention: Early Pool Closure: Upon checking in at 4 pm, we were dismayed to find that the hotel's pool had closed at 2 pm. This information was not communicated during the booking process on Expedia's website, nor was it mentioned at the time of check-in. This significantly impacted our plans for a relaxing evening and was a major disappointment. Unpleasant Room Conditions: Our room, unfortunately, had a noticeable and unpleasant smell of mold. This not only affected our comfort but also raised concerns about the overall cleanliness and maintenance standards of the hotel. Noise Disturbance: To add to our dissatisfaction, our room faced the service road, where there was ongoing construction with a table saw in operation for several hours. This disrupted our peace and quiet, further contributing to a less than enjoyable stay. Overcharging: To make matters worse, we feel that we were overcharged for the subpar conditions we experienced. Given that we were treating our
Stayed 1 night in Dec 2023
Response from Diego Lemasson, Director of Operations on Jan 8, 2024
Dear Nicole,Thank you for your prompt response, and I appreciate your understanding. I am relieved to hear that you've already had the opportunity to discuss your concerns with the Manager from the Front Desk.Your feedback remains invaluable to us, and I want to assure you that we are taking proactive steps to address the issues raised. Your satisfaction is of utmost importance, and we are committed to making improvements based on your experience.Once again, I apologize for any inconvenience caused during your stay, and I appreciate your patience and understanding. Thank you for staying at Grand Cayman Marriott Resort.

8/10 Good

Rebecca

Stayed 5 nights in Dec 2023
Response from Diego Lemasson, Director of Operations. on Jan 11, 2024
Dear Rebecca, Thank you for rating your experience at Grand Cayman Marriott. We hope to have you back soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family had 4 rooms. 2 of them were updated recently. New Years Eve party was loud but fun.
Stayed 5 nights in Dec 2023
Response from Diego Lemasson, Director of Operations on Jan 8, 2024
Thank you for choosing Marriott for your recent stay and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the New Year’s Eve party. We apologize for any inconvenience caused by the noise level during the party. We hope to have the opportunity to welcome you back to our hotel in the future.