Ratings based on 225 Verified Reviews

3.8 out of 5
83% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Vacation.

Posted Feb 21, 2017
Pros: Staff
Cons: Expedia misinformation.
Location: Lots.
Fine fine fine fine. Too bab about Expedia misinforming clients, that points cannot be claimed from the hotel, when we book through them!
Comment from Hotel Management
Feb 23, 2017 by Alexandra T, Hotel Management
Dear d., Thank you for your comments. We are glad you enjoyed our friendly staff, we work hard to provide our guests with a great experience. Warm Regards, The Holiday Inn Resort Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand Cayman stay

Posted Feb 20, 2017
Location: It is not on the main beach strip(7 mile beach) but is close only 1-2 miles.
It was a nice hotel on the bay. The service is good. A little pricy at over $300 a night but competitively priced on the island.
Comment from Hotel Management
Feb 22, 2017 by Omid Mojarrad, Hotel Management
Thank you so much for your review of our hotel. Your review not only help us but the guest potential wanting to stay here. I am sorry you felt that the price was high, but we do try to be competitive with the market but be lower then most places. Thank you again for your kind words Omid Mojarrad Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
You need a car but great dive store is onsite and staff ate highly responsive. Nice golf facilities, water and birding!
Comment from Hotel Management
Feb 22, 2017 by Alexandra T, Hotel Management
Dear guest, Thank you for taking the time to give us your feedbacks. We are grateful you enjoyed our caring staff and peaceful location. We are looking forward to welcoming you back. Tropical Regards, The Holiday Inn Resort Management
4 out of 5
Recommended
for Families
by A verified traveler from Florida

Very nice facilities, but somewhat isolated.

Posted Feb 6, 2017
Pros: Staff and facility
Cons: No suggestions
Location: Location a bit isolated, but shuttle makes town and 7 mile beach accessible.
The staff was excellent, and very responsive to needs. Good food and service in the restaurant, and shuttle service was convenient.
Comment from Hotel Management
Feb 6, 2017 by Alexandra, Hotel Management
Dear Dave, Thank you for your kind comments. We are grateful you enjoyed our friendly staff as well as amazing restaurant. We are looking forward to welcoming you back! Warm Regards, The Holiday Inn Resort Grand Cayman
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Beautiful apartment on bayside of island !

Posted Feb 5, 2017
Pros: Overall we loved the setting of being away from the crowds, size of our condo &'the restaurant & beautiful garden area.
Cons: Some minor maintenance things in our condo & the pool area lounges, hammocks & chairs needed some updating.
Location: Isolated from everything except the one restaurant & golf course. Need a car or can use their free shuttle to go to beaches or shopping.
My husband & I were surprised that our suite that we booked was a spacious condo with a full & well equipped kitchen, huge bathroom, washer & drier, large bedroom, separate living / dining room, balcony, & 2 large flat screened tvs. The hotel is located on the bayside so there is not a beach, but it is on the water with a pier & rental jet skis. Nice pool & pool facilities. It adjoins a golf course & has a great restaurant but no other hotels or restaurants or shopping in walking distance. We loved the isolation & quietness & had a rental car when we needed. There is also a hotel shuttle that will ride you to the store, the beach or Georgetown. We would have rated it a 5 except for a few complaints - we could never get really hot water & had to keep calling maintenance. Also there were 2 doors to our outside porch,but you couldn't lock them if you walked out to pool without going through inside hallway. Maid service was just ok.
Comment from Hotel Management
Feb 16, 2017 by Alexandra T, Hotel Management
Dear Candace, We are delighted you enjoyed our location as well as our spacious rooms. we are looking forward to welcoming you back! Tropical Regards, The Holiday Inn Resort Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Does what its suppose to....

Posted Jan 25, 2017
Pros: Very friendly staff & the price is right!!!!
Location: Lot of snorkeling, little hidden restaurant gems all over, little hidden coves and beaches. Big Tree BBQ, Eastern Star Bar & Tukka are amazing places
It was a nice hotel with a nice pool. There wasn't much a of a beach there, but you ave no problem finding one near by. A car rental is a must, the hotel is tucked away but they do offer a shuttle service, but having a car is even better. The hotel restaurant is a great place to eat.
Comment from Hotel Management
Jan 28, 2017 by Omid Mojarrad, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Omid Mojarrad Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Love this hotel

Posted Jan 23, 2017
It was a great room. I had everything i needed and more. Staff was helpful and the room was more and better then expected. I enjoyed my stay and would stay again if i visited again. The only thing was I wish because the hotel is so far the shuttle they have would pick up from the airport.
Comment from Hotel Management
Jan 28, 2017 by Omid Mojarrad, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Omid Mojarrad Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

wonderful staff, very accommodating clean room

Posted Jan 6, 2017
Pros: our room was wonderful and clean
Location: location was very quiet, off the beaten path
One of the staff took time to help us book a trip with captain marvin's to go to stingray city(wonderful experience and small group) Our room was very clean and offered a complete kitchen so we could do breakfast and other meals if we wanted. All the grounds were well maintained. Being on the bay side was very quiet they have a sandy area and nice pool but if you want beach experience you will need to travel to 7 mile beach. You will need a car it is on the bay side of the island (they do offer shuttle service) this was not our first visit to the island so we were very familiar with our way around.
Comment from Hotel Management
Jan 8, 2017 by Alexandra T, Hotel Management
Dear Jennifer, Thank you for your nice comments on our rooms and grounds. We are glad you enjoyed your stay with us. We are looking forward to welcoming you back on island!
5 out of 5
Recommended
for Everyone
by A verified traveler from Southlake, TX

Great service oriented staff!

Posted Dec 27, 2016
Pros: The customer service focused and responsive staff.
Cons: The road into the hotel was a nice scenic drive by the golf course, but a half dozen speed bumps made coming and going to the hotel rather annoying.
Location: 7 mile beach was nice
The service was terrific! The front desk to room staff were really polite and accommodating. We had a maintenance issue with the tank-less hot water heater and the staff was so helpful to try and correct it immediately.
Comment from Hotel Management
Jan 2, 2017 by Alexandra T, Hotel Management
Dear David, Thank you for your kind comments. We are you enjoyed our friendly staff as well as our location. We are looking forward to welcoming you back! Sincerely, The Holiday Inn Resort Management
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Dec 22, 2016
The suite felt like a apartment. Very comfortable and decorative. The next day when I lifted up the comforters I notice the sheet was not replaced there were pieces of human hairs with unknown particles also seen on both sides of the sheet. Overall everything in the room and the huge bathroom were very clean and shinning. Besides the unfinished construction from the outside balcony you could appreciate the beauty of the aquatic turquoise ocean to the right away from the unfinished construction. The hotel staff show extraordinary kindness especially, the hotel supervisor when asked to leave our personal bags he secured in his office so we could get the departing shuttle to explore the island. Changed currency before leaving for your trip the prices are over the top especially when using US dollars,
Comment from Hotel Management
Dec 24, 2016 by The Holiday Inn Resort Management, Hotel Management
Dear Gwendolynn, Thank you for your comments. We do apologize for the issue you experienced with your bed. We are glad you enjoyed the friendliness of our staff as well as our spacious rooms. We are looking forward to welcoming you back!