Ratings based on 246 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Visiting Family and Friends

Posted May 22, 2017
The location to family and friends was excellent, I already knew about the hotel since recently moved from Crystal Lake. The hotel staff was very pleasant from the time of arrival through departure. The hotel was very clean, the room was furnished nicely, and the bed was so comfortable including the pillows. The AC unit was quiet...the bathroom spotless.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Everything was exactly what I expected. Everything and everyone was nice. The price was right. I would stay there again.
Comment from Hotel Management
May 4, 2017 by James Diller - General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean. Friendly staff. Affordable rates.

Posted Apr 14, 2017
Location: Good steak house across the street.
In town for a funeral. I wasn't up for any hotel hassle. Greatly pleased that there was none.
Comment from Hotel Management
May 4, 2017 by James Diller - General Manager , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Ohio

Great Front Desk Encounter

Posted Apr 9, 2017
Pros: See3 above
Cons: See above
Location: Good shopping.
We loved the initial clerk we encountered after driving for 5 and a half hours in driving rain and 50 mph winds. Thank you Genevieve. If all of the Comfort Inn hired such lovely people, we'd stay no where else. The room was comfortable. The wall heat/AC unit was very noisy. The breakfast was adequate to good. Good parking. This Inn needs some work in the rooms, given cracked walls and patchwork in the bathroom, All-in all, ot was a nice experience. The WiFi was faster than many places. The location was great for our needs. For the price, I must say it's a good choice. We will return again in a month or so, because it is the best choice in this area.
Comment from Hotel Management
May 4, 2017 by James Diller - General Manager , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler from mequon wi

Close to a lot of shopping

Posted Apr 9, 2017
The staff was very nice and friendly, I was very clean, and a convenient location
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
It was quiet with a decent breakfast. Room was clean and everything worked.
Comment from Hotel Management
Mar 4, 2017 by James Diller - General Manager, Hotel Management
We are happy your stay was a good one. We hope you will be returning soon. We value your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Crystal Lake, Illinois

Posted Feb 19, 2017
Location: Lots of restaurants and stores.
Staff was very friendly and helpful. Last minute booking to stay overnight during son's hockey playoffs. Staff was accommodating when we asked if we could use the breakfast room after our game to have food for the players. Great location to plenty of food, shopping and of course the rink.
Comment from Hotel Management
Feb 20, 2017 by James Diller - General Manager , Hotel Management
Thank you for your feedback and kind words for our staff. We are glad you had a great stay and hope you will stay with us again.
5 out of 5
by John

Posted Feb 18, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for staying with us. We strive for excellence and hope it shows. We hope you will stay with us again in the near future. James Diller General Manager Comfort Inn of Crystal Lake
4 out of 5
by Lonna

Posted Dec 31, 2016 on Hotels
Room was great. Very complete good breakfast. Would stay again. Did not like the added fee that showed after I checked in. Supposedly in case I damaged the room. Never have any previous other hotels added this to my credit card. The small amount would not have covered anything.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you for staying with us. Third party reservations will not cover any incidentals. We are happy you enjoyed our breakfast!
5 out of 5
by Ed

Convenient hotel to family visits in the area.

Posted Dec 28, 2016 on Hotels
Very Good breakfast, great staff. I will stay here again.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
I am so happy you enjoyed your stay. We take pride in our breakfast. We hope you will stay with us again soon.