Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Crystal Lake, IL

A very pleasant visit.

Posted Oct 9, 2016
I have stayed here previously. Clean & comfortable room. Good choices for a continental-type breakfast.
3 out of 5
by A verified traveler from Atlanta GA

Disappointed

Posted Sep 12, 2016
Pros: Staff
Cons: Deliver product ordered
Location: Great location large shopping area just outside the door
We were given a handicapped room when we had not requested one and the amenities were not what the picture had led us to believe our room would be. also there was a "musty" smell in the room that made my wife's allergies act up. The staff was helpful but could not (would not) change the room to the standard King-size we had reserved.
5 out of 5
by A verified traveler from Iowa

Algonquin neighborhood

Posted Sep 6, 2016 on Hotels
The hall and stairway rugs need cleaning
1 out of 5
by michelle

Yuck

Posted Aug 31, 2016 on Hotels
We were schedued to stay for a week. The hotel was very dirty, our rooms were filthy as well as the halls leading to the room. We left after one night and went to Holiday Inn.
4 out of 5
by Elizabeth

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
5 out of 5
by ROBERT from essex

pleasant

Posted Aug 18, 2016 on Hotels
stay in this hotel whenever possible. was not disappointed
4 out of 5
by Richard from Hiawatha

Posted Aug 15, 2016 on Hotels
Nice to have a hotel like this in Crystal Lake!
5 out of 5
by Michael from St. Louis, MO

Posted Aug 13, 2016 on Hotels
was very nice. Breakfast every morning was delicious and more than just donuts or bagels. Room had handicap accessibility and so did the pool and spa. Everything was clean and functioned as it should.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2016 on Hotels
5 out of 5
by A verified traveler

Good time

Posted Aug 7, 2016 on Hotels
Great location with plenty of restaurants around