Will never stay there again, nor recommend it.
Posted Aug 2, 2016
When making reservation for 2 rooms, I specified it needed to be handicapped accessible. If they were not handicapped accessible, I would be notified by either the motel or Expedia via email or phone call. The day before leaving for trip to Crystal Lake, I phoned to check on the reservations and learned neither room was a handicapped accessible room. After 3 long distance phone calls to the motel, I insisted both rooms be located on the ground floor as each room will have an individual in each room who uses a walker and/or wheelchair. If I had been able to find 2 rooms for the weekend with handicapped accessibility, I most certainly would have cancelled the reservations at this motel in Crystal Lake. However, there were none to be found, so we had no choice but to use this motel. Upon arriving at the motel, during heavy rain, the access from the outside of the building was obstructed by very low tree limbs that should have been removed during normal grounds keeping. The sidewalks were cracked and missing a few chunks of concrete. The carpeting in both rooms were damp and dirty and one bathroom had dripping water from the upstairs room. Was greatly dismayed to find there were no bath mat or safety strips in the bathtub, nor safety handles of any kind to use getting in or out of the tub. The tub and shower walls were clean, but very slick. To say the least, my family and I will never stay in this motel again, nor will I use Expedia for any future travel plans.