Ratings based on 193 Verified Reviews

3.2 out of 5
60% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Crystal Lake, IL

Way too expensive for the few amenities offered

Posted Mar 23, 2017
Shower head awful extremely hard to adjust and only works on certain settings. No non skid protection in shower. Phone didn't work even for local calls. I stayed in a smoking room and I understand I wouldn't get the newest bedding but they at least could have mended the burn holes and rips. I actually asked about it and was told they would change linens... They didn't. Housekeeping lost something if mine and when I called to see if they could find it they said they looked but it was gone did not offer a credit or replacement... Charge for washing powder for laundry which they were out of. Also found later other nearby places with better amenities for less money.
3 out of 5
for Everyone
by A verified traveler from Missouri

OK for a short stay, convenient.

Posted Feb 2, 2017
Pros: The new mattress, the waffle maker, and the breakfast area.
Cons: Perhaps replace the worn blankets and replace if something like a black mark was created by a shoe or something.
Location: McDonald's next door, many restaurants within a mile, shopping all along the road. We were in town for a funeral, so we didn't look for entertainment.
Reasonable price for a modest hotel. No bugs. After booking I read one review from a few months ago that said there were bedbugs. It was too late to cancel my reservation, so I took the risk with some caution. I inspected closely and found no bugs. I rested well. Stayed two nights without any bites. The room was clean, bathroom was clean, everything worked. Did not try the Internet. Plenty of hot water. Mattress on the bed that I used looked new. Blanket on the bed had a black mark about three inches long, some small holes, and worn areas. I just pulled the blanket from the other bed and used it. Breakfast area was clean. Waffle maker was good. Decaf coffee was full of grounds, so I got coffee at the McDonald's next door. There were very few people in the breakfast area on both Saturday and Sunday. It was pretty quiet for a Friday and Saturday night. Perhaps ten or fifteen cars in the lot. No indigents or drunks hanging around. Felt completely safe. Nice area with restaurants and shopping nearby. I didn't need any help from the staff, but the person at the desk seemed friendly and he probably would have helped if asked.
1 out of 5
by A verified traveler

Posted Feb 1, 2017
3 out of 5
by Kristen

Convenient and allows pets.

Posted Dec 27, 2016 on Hotels
The shower did not work and had to change rooms. They did accommodate well, but it was frustrating.
2 out of 5
by A verified traveler from US

Convenient location

Posted Nov 27, 2016
The room was clean, but smelled terrible. The clothes rack was pulled out of the wall, so we couldn't hang our clothes. There was no iron or ironing board in the room. Breakfast was minimal.
3 out of 5
for Everyone
by A verified traveler from Illinois, United States of America

Posted Nov 26, 2016
Checked in late without any problems. Beds were a little more firm than I would like.
5 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
The night manager Asia was very helpful in checking us in after Hotels.com had made an error in our reservation. He handled the issue in a professional manner. The property was maintained in a first class condition. Will definitely stay there again on future business travels to North Chicago area.
3 out of 5
for Everyone
by A verified traveler from US

Good value for the money

Posted Nov 13, 2016
Pros: Clean, mostly quiet, wifi
Cons: Update the rooms
Location: Right behind a McDonalds, good variety of food within a mile, some just across the street in the shopping center.
I booked on Expedia and got a really good rate. This is just a simple, basic hotel with all the necessities and no frills. Decent variety at breakfast.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 12, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Overall a pretty decent experience. Breakfast was pretty weak, and the room had a strong smell like they were trying to cover something. Bed was very comfortable.