Ratings based on 521 Verified Reviews

4.0 out of 5
66% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Panama City, Panama

Needs an updated

Posted Apr 7, 2018
I stayed at Bristol a few years back and had a pleasing time. Thinking about this I didnt doubt to make a reservation when I saw it was available for the dates I needed it. I was shocked to see nothing has changed -in all sense of the word- staff still just as friendly which is great, but when it comes to infrastructure 'same' isnt great. First I was given a single room but when I moved the bedsheet I found a dorito and noticed a lot of hair in one of the pillows. After informing reception I was immediately sent to a cleaner room (nice and efficient staff). In regards to parking I informed previously my uncle would be needing it to avoid paying the city parking when he had to pick me up and we were informed it wouldnt be a problem...unfortunately all my uncle got was a comeback stating "why doesnt she have a car herself?" ...well because Im a tourist and I dont plan to take my car to every country I visit. I also noticed the room service menu changed and it seemed smaller. Called twice for room service within the given timings and did not receive a response. In the end this place was saved by the reception staff. Anything I needed or any problem that needed to be solved they would do their best to solve it, so it gives me hope to think it will improve. Location is great and price isnt bad... change a few bedsheets et viola!
Comment from Hotel Management
Apr 12, 2018 by Hotel Bristol , Hotel Management
Dear Simely , We appreciate your comments. We are working to improve. We keep the Hotel in good condition and your comments help us.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto. Canada

Posted Mar 28, 2018
Pros: Great location, good breakfast selection altho service spotty - enjoyed the restaurant terrace - helpful staff. Efficient hotel in general.
Location: Great central location - close to Reforma Ave. and easy access to the city's importantsites and walking distance to Mexico City's great neighborhoods
Came to Mexico City to attend an Andre Rieu concert and stayed for five days - this is my fourth visit to the city and second stay at Hotel Bristol. I was lucky to have the company of a friend who was 'born and bred' in the city. I enjoyed his vast knowledge of the history, places, art, music of Mexico City. He has recommended Hotel Bristol on both of my stays.
Comment from Hotel Management
Apr 12, 2018 by Hotel Bristol , Hotel Management
We appreciate your comments. We are working to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Visiting Mexico

Posted Mar 15, 2018
Good location, safe neighbourhood, and good value.
Comment from Hotel Management
Mar 18, 2018 by Alejandra Oviedo , Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2018
Excellent value for México City,good location and on a quiet street. The restaurant offers a very good breakfast buffet
Comment from Hotel Management
Mar 18, 2018 by Alejandra Oviedo , Hotel Management
We appreciate your opinion, it is very important for us, we follow your orders.
3 out of 5
by A verified traveler from montreal

Posted Feb 28, 2018
No water pressure in the morning Or no hot water late at night
Comment from Hotel Management
Apr 12, 2018 by Hotel Bristol , Hotel Management
We appreciate your comments. We are working to improve.
1 out of 5
by A verified traveler from san jose costa rica

The worst experience by far

Posted Feb 25, 2018
No water. When we got water it was dirty filthy no electricity no WiFi and the staff at the reception terrible.
Comment from Hotel Management
Mar 29, 2018 by Alejandra Oviedo , Hotel Management
Sentimos que no disfrutara al máximo de su estancia; intentaremos resolver el problema señalado. Nos encontramos en un proceso permanente de mejora, Gracias por su opinión.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota, Colombia

Nice hotel

Posted Jan 27, 2018
Nice hotel and staff. Near to reforma avenue. It is in remodeling.
Comment from Hotel Management
Jan 30, 2018 by Alejandra Oviedo , Hotel Management
Thanks for staying with us! Your opinion is very important to us.
5 out of 5
by A verified traveler

Great hotel.

Posted Jan 23, 2018 on Hotels
Great Hotel in a superb location.
Comment from Hotel Management
Jan 30, 2018 by Alejandra Oviedo , Hotel Management
Thanks for staying with us! Your opinion is very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Excellent, safe and quiet location

Posted Jan 4, 2018
This hotel is within a 10 min. walk of the metro, 2 blocks from a grocery store, and within a short walk of several restaurants. The staff is friendly and accommodating. Rooms facing the front of the building are more commodious with larger beds, more pillows, and nicer decor. Rooms facing the back of the building are more spartan but also cheaper, with hard beds. I would definitely stay here again.
Comment from Hotel Management
Jan 6, 2018 by Alejandra Oviedo , Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
4 out of 5
by Susana

Posted Dec 18, 2017 on Hotels
Comment from Hotel Management
Dec 21, 2017
Muchas gracias por dejar un comentario sobre nuestro Hotel. Nos encanta escuchar que les gustó la habitación.