Ratings based on 1,644 Verified Reviews

4.7 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

It was my first visit to Mexico City

Posted Jun 17, 2018
My experience in Mexico City was beautiful. seeing the culture all around meant a lot to me knowing where my ancestors came from the life style of the people there greetings and hospitality, I would go back to see more.
Comment from Hotel Management
Jun 18, 2018 by Guest Service, Hotel Management
Dear guest, Thank you so much for your very kind comment. We are very happy to read you really enjoyed our hospitality and the history of Mexico. Hopefully we will have the pleasure to welcome you again All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Florida

Posted Jun 17, 2018
Beautiful Hotel, Great Staff, Great Stay. If you’re headed to Mexico City make this your home away from home.
Comment from Hotel Management
Jun 19, 2018 by Guest Service, Hotel Management
Dear Ben, Thank you so much for your very kind comment. We are very happy to read you really enjoyed our hospitality and the exceptional service of our fabulous staff. Hopefully we will have the pleasure to welcome you again All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming historic gem

Posted Jun 17, 2018
Staff was wonderful! The building is a stunning example of art deco. You'll find yourself taking a million pictures of the stained glass ceiling. An underrated and amazing place to stay.
Comment from Hotel Management
Jun 19, 2018 by Guest Service, Hotel Management
Dear guest, We appreciate your comments. It is such a pleasure to know that we managed to turn your stay into a remarkable experience. We remain at your entire service and hope to see you soon. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Oakland Ca

Good choice downtown

Posted Jun 13, 2018
This hotel is an excellent choice-large room, clean, beautiful old building,completely remodeled..Champagne available 24/7 for free ! The Zocalo area is very quiet at night (a minus) but active during the day.
Comment from Hotel Management
Jun 13, 2018 by Guest Service, Hotel Management
Dear Al, We are very thankful with you for writing this beautiful comment about your recent visit. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and for letting us know that this experience was beyond your expectations. We would love to have you as a guest on your next trip to Mexico City. Kind regards,
5 out of 5
by A verified traveler from California

Posted Jun 13, 2018
This hotel is perfect on location and staff the guys are great, they always have a smile.
Comment from Hotel Management
Jun 13, 2018 by Guest Service, Hotel Management
Dear Antonio, We are glad to know that the location and the staff were beyond your expectations. Thanks for your comments and we hope to see you again. Best wishes,
5 out of 5
by A verified traveler from Guatemala

Posted Jun 12, 2018
Excellent choice if you want to have a great experience visiting Mexico City's Historic Center. Highly recommended hotel!!
Comment from Hotel Management
Jun 13, 2018 by Guest Service, Hotel Management
Dear Emie, Thank you so much for your very kind comment. We are very happy to read you really enjoyed our hospitality and history. It would be a pleasure to receive you so soon. Best wishes,
5 out of 5
by A verified traveler

Posted Jun 10, 2018
Perfect yo most attractions
Comment from Hotel Management
Jun 12, 2018 by Guest Service, Hotel Management
Dear guest, Thank you for taking the time to write your comment. Notably as you mention, our location is so nice because we are in the heart of the city, just steps from a variety of tourist attractions, shops, restaurants that had made your stay more affordable. We hope to see you soon! Best wishes,
5 out of 5
by A verified traveler from Riverside

Posted Jun 10, 2018
Experience was great , thank you Jorge for filling our day with laughter
Comment from Hotel Management
Jun 12, 2018 by guest service, Hotel Management
Dear Alicia, Gran Hotel Ciudad de Mexico is proud to know that your experience in the hotel was fully satisfactory, that you could really appreciate the amazing service that you had form the staff, especially from Jorge. We would love to have you again with us in Mexico City. Best wishes,
5 out of 5
by A verified traveler from Florida

Posted Jun 10, 2018
Amazing hotel, 30 min by taxi from airport , best city location ln historic center, great buffet at cafe Ciudad de Mexico, our favorite today lentil soup with pork.
Comment from Hotel Management
Jun 12, 2018 by Guest Service, Hotel Management
Dear guest, Gran Hotel Ciudad de México thanks for your comments. We are pleased to know that you had an incredible time where you could enjoyed the location, the history and the Buffet. We will be honored to see you again and continue having memorable moments. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Jun 10, 2018
Staff is very helpful and hotel is very clean. Location is close to everything.
Comment from Hotel Management
Jun 12, 2018 by Guest Service, Hotel Management
Dear guest, Thanks so much for your very kind comment. We are very happy to read you really enjoyed our hospitality, location and exceptional service of our staff. Hopefully we will have the pleasure to welcome you again to Gran Hotel Ciudad de México. All the best,