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Get an overview of this hotelFamily-friendly Cuenca hotel in Downtown Cuenca with free breakfast


This family-friendly Cuenca hotel is located near the airport, within a 5-minute walk of Civic Plaza and Plaza Rotary Market. Calderon Park and San Blas Park are also within 10 minutes.

Hotel Features

Along with a restaurant, this hotel has a bar/lounge and a coffee shop/café. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Other amenities include a rooftop terrace, a 24-hour business center, and self parking.

Room Amenities

All 15 individually decorated rooms feature free WiFi and Select Comfort beds. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also find comforts like premium bedding and pillow menus.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and high-speed wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. This Colonial hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle. Onsite valet parking is complimentary. The property may provide extended parking privileges to guests after check-out (surcharge).

Hotel Boutique Los Balcones has designated areas for smoking.

  • Meeting rooms 
  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 15 
  • Number of floors - 3 
  • Bar/lounge 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Express check-in 
  • Express check-out 
  • Ferry terminal shuttle (surcharge) 
  • Gift shops or newsstand 
  • Hair salon 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Computer station 
  • Laundry facilities 
  • Library 
  • Multilingual staff 
  • Free valet parking 
  • Garden 
  • Rooftop terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Self parking (surcharge) 
  • Free reception 
  • Year Built 1860 
  • Area shuttle (surcharge) 
  • 24-hour business center 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Television in common areas 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  
  • DVD player  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge), Free valet parking

Room Amenities

  • Premium TV channels 
  • DVD player 
  • Pay movies 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Balcony 
  • Free newspaper 
  • Access via exterior corridors 
  • Phone 
  • Free international calls 
  • Free bottled water 
  • Refrigerator 
  • Minibar 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • Shower only 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board (on request) 
  • In-room safe 
  • Desk 
  • Dishwasher 
  • Satellite TV service 
  • HDTV 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • Cookware, dishware, and utensils 
  • Blackout drapes/curtains 
  • iPod docking station 
  • Room service (limited hours) 
  • Hydromassage showerhead 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • Down comforter 
  • Individually furnished 
  • Individually decorated 
  • Pillow menu 
  • Sleep Number by Select Comfort mattress 
  • LCD TV 
  • Tempur-Pedic mattress 
  • Yard 

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM. A complimentary manager's reception is offered each day.

SOLE MIO - This fine-dining restaurant specializes in Latin American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby 

Spa Services

  • Hot stone massage 
  • Thai massage 
  • Reflexology 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Minimum check-in age is 15

Check-in time ends at midnight

Special check-in instructions:


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • Pets stay free
  • Dogs and cats only
  • 1 per room

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Pets allowed (no fees)

No elevators

Parking height restrictions apply


The charges below are included in your overall room price:
  • Resort fee
The resort fee includes:
  • Breakfast
  • Spa tub access
  • Airport shuttle
  • Shuttle service
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Laundry facilities
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Lending library access
  • Housekeeping
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 5 per room (roundtrip)
  • Self parking fee: USD 5 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Boutique Los Balcones
  • Boutique Los Balcones Cuenca
  • Hotel Boutique Los Balcones
  • Hotel Boutique Los Balcones Cuenca

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

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Learn more.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
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5 out of 5
by from Chicago
Posted Feb 6, 2017
A charming renovated building staffed by great people.
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Lovely hotel walking distance to everything

5 out of 5
Posted Jan 8, 2017
We spent a week there. Including New Year. The staff were lovely and easy going but efficient. We practiced our bad Spanish with them and they helped correct us. New Year dinner in the restaurant was fun complete with lovely singing from Paola, one of the great staff. We also burnt a monigote of Johnathon, another member of the staff who reassured us it was a way of burning all the bad things from his life in 2016 and welcoming good luck into his life in 2017. We also bought a monigote and called him Donald and added him to the bonfire in the street. Along with the other guest we ate grapes, drank a yummy cocktail and burnt monigotes in The street at midnight. we loved Cuenca and the hotel.
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Perfection in Cuenca.

5 out of 5
by from Canada
Posted Oct 30, 2016
Pros: Very rarely do you come across smaller family run hotels where the family are very friendly and helpful and speak fluent English. This hotel is so well managed that their staff are so happy you can't tell who are staff and who are family. From airport pickup to transfer to our next destination all was seamless. Great breakfast,best shower we've ever taken, great view of cupolas from our bed,unlimited purified water, I could go on and on. Combine this in one of the nicest places to visit in South America end we were in heaven.
Cons: There is absolutely not one single thing e can say wrong about this place!
Location: Everything to see and do is walkable. Should you want to do a day trip the staff will advise and organize seamlessly and not overcharge.
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Nice hotel in center of city

4 out of 5
by from Florida
Posted Sep 24, 2016
Really nice colonial restoration near the center of town. Great restaurant and very accommodating staff. Only complaint is poor WiFi.
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Nice employees

4 out of 5
Posted Sep 11, 2016
We encounter several inconveniences during our stay but they were dealt with. Moved from an "old room" to a modern one (way better). Overall an ok place. The employees were the highlight of the hotel. Ruben was amazing doing breakfast and Jonathan was incredible helpful. Cuenca is a nice city to visit.
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very nice hotel close to everything

5 out of 5
by from new york
Posted Aug 8, 2016
Love the hotel staffs, they are very professional, feel very safe definitely coming back to this hotel
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Older hotel. Very clean. No elevator. Great staff.

5 out of 5
by from Villa Rica, GA
Posted Aug 5, 2016
Pros: The cleaniness, the ultra friendly and helpful staff, the restaurant, the free wifi (best on the rooftop terrace).
Cons: At the hotel, not much.
Location: Located in the central part of the city, this is the historical district. Beautiful churches, flower markets, many shops & restaurants of all types.
Very attractive older hotel in Cuenca. 3 floors, but no elevator. Fortunately, I was on the 2nd floor. Room flooring is wood and a bit creaky, but didn't seem to extend beyond the room I was in and therefore not a problem. The hotel restaurant is exceptional and prices are very reasonable. Breakfast buffet was included in my rate and varied every day of my stay. The staff is outstanding and very helpful. Paulo, Henry, and Jonathan are the best. All speak exceptional English which helped considerably when giving me directions. While cabs and buses are plentiful, walking is the best way to get a feel for the old historical district where the hotel is. Most businesses have at least one person who speaks English, but it's best if you make the effort to learn a few words and phrases of Spanish. The Ecuadorians are a very friendly people and will do what they can to help a lost gringo.... a situation I found myself in once when trying to figure out where I was in relation to where I wanted to be. Streets and sidewalks are cobblestone in most places, so keep one looking ahead and one looking down.
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BestHotel Boutique in Cuenca

5 out of 5
by from Bocas del Toro, Panama
Posted Jul 14, 2016
Pros: Everything
Stunning room, great breackfast, very nice hotel, and most of all a great staff, Thank Henry to be so nice with us
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City central location.

4 out of 5
by from USA
Posted Mar 14, 2016
Pros: Rooms spacious and comfortable.
Cons: Nothing.
Location: Great central location.
Very nice hotel. Breakfast ample. Great staff, friendly & helpful. Good location, easy walking to many sites.
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Modern amenities with historical feel

5 out of 5
Posted Mar 9, 2016
Clean, comfortable room. Historical look and feel. Modern conveniences, nestled downtown. Staff was very friendly.
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