Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Fayetteville, NC

Beautiful building, busy location

Posted May 2, 2016
Pros: Elegant street facade and throughout the inside. Great service. Free parking and breakfast. Walking distance to wonderful sites.
Cons: Upon reservation confirmation, inform guests they should pull up to the front of the building to check in, even with all the traffic on the street.
Location: Great for walking the central city, climb the new cathedral for an incredible view! Interesting markets within blocks, great sites outside the city.
The hotel was easy to book through Expedia and we found a very good rate. The hotel is located in a very congested part of Cuenca, so be ready for time and traffic to get there. There is valet parking, so just pull up to the front and block traffic for a bit. We did not know to do this, so drove around to find parking the first time. Parking and a great breakfast (fruit, fresh breads, numerous egg options, meat variety) were included. The restaurant for breakfast was also great for dinner, reasonable prices. We never were around to try the fancier Italian restaurant in the courtyard, but the setting looked very elegant. The bar/lounge had a nice selection and a long happy hour. The building inside has a historical beauty. We had one of the smaller rooms on the third floor, but it was spacious, had a minibar, and nice bathroom (although the shower watered the floor a bit - bad door seal). The CFL light bulbs take a while to brighten up, so be patient. The front desk service was excellent, very responsive, excellent English for non-Spanish speaking guests. The bar and restaurant seemed to share workers which made them very busy, but the food and drinks were well worth waiting for. The hotel was walking distance to many wonderful historical and city sites. It was a reasonable drive to Ingapirca and Cajas Parque Nacional. The taffic hassle of getting to and from the hotel took down my rating a bit, but otherwise a beautiful building, location and services.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
5 out of 5
by Beat from Zurich

Koloniales Haus mit freundlichem Personal

Posted Apr 24, 2016 on Hotels
Zentral gelegen und liebevoll restauriert
4 out of 5
by A verified traveler from Ny

Great Hotel in the old part if town

Posted Mar 7, 2016
Stunning little Hotel with many original touches from the earlier days delightfully restored.
5 out of 5
by A verified traveler

Staff is outstanding

Posted Feb 14, 2016 on Hotels
beautiful and stately property , the restaurant and bar staff are friendly and professional . I am on a work project which will bring me back to Cuenca and I wouldn't even try another hotel !
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 12, 2016 on Hotels
4 out of 5
by Mercedes from Salamanca

Inmejorable ubicación, bonita casa colonial

Posted Feb 5, 2016 on Hotels
Demasiadas escaleras para acceder a las habitaciones, hotel no recomendable a personas con problemas de movilidad. Desayuno muy deficiente, tanto por la calidad como por la escasez y el servicio.
4 out of 5
by A verified traveler from uio

Excellent ubication

Posted Jan 25, 2016
This hotel has an excellent ubication at colonial center of Cuenca just walking you can arrive to a lot of places The attention of the staff was really nice and the breakfast amazing This colonial house has an amazing decoration
5 out of 5
by Jesus Fdo from Durango

Para vivir Cuenca

Posted Jan 18, 2016 on Hotels
El hotel tiene una excelente ubicación, ubicado en una casona antigua remodelada y muy bien acondicionado. El personal es muy atento. El desayuno en base a alimentos orgánicos preparado al momento.
5 out of 5
by A verified traveler from Alabama, USA

excellent

Posted Jan 18, 2016
Pros: Everything!
Cons: Nothing
Location: It is in the heart of the historical district and you can walk everywhere easily!
We have visited Cuenca several times and always stay in the historic district. This is the best hotel ever. It is beautiful and the staff was more than helpful. It has a beautiful dinning room and the breakfasts were very good--and included in the price of the room. We look forward to going back!