Ratings based on 135 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito

Beautiful place to stay in cuenca

Posted May 28, 2017
Excellent. My room was beautiful. So comfortable. I was made to feel at home. The staff do everything to ensure you are well looked after. Room service was extremely efficient and breakfast was first class.
5 out of 5
Recommended
for Everyone
by A verified traveler from Galveston, TX

Centrally located and beautifully appointed

Posted Apr 30, 2017
The Hotel Santa Lucia was a great find. Within 2 blocks of the central plaza in Cuenca, the hotel has 2 onsite restaurants, one with traditional Ecuadorian food and one with more international cuisine. The decor is lovely, in the style of an elegant colonial mansion. We had a large room with a window/balcony on the street. The bathroom modern and clean. Staff was very helpful with all our needs and we were very happy with our 5 night stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Eccentric and cozy hotel near downtown

Posted Mar 27, 2017
Stylish hotel close and walking distance to colonial part of the city .
Comment from Hotel Management
Mar 30, 2017 by roj, Hotel Management
Dear Guest; Thank you very much for your kind comment. We are very glad to hear that you felt at home with us and that you were served well by our team. We are looking forward to having you with us soon again! Best regards, PP.RR Santa Lucía Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful and polite staff. Good food.

Posted Feb 28, 2017
Pros: The atmosphere and the staff.
Cons: Sound proofing as we hear all noises from the lobby.
Location: located in the historical part of Cuenca so lots to see.
I was my first stay in a "boutique" style hotel. Very nice change from regular hotels.
Comment from Hotel Management
Mar 4, 2017 by roj, Hotel Management
Dear Guest, Thank you for your comment, we will transfer your compliments to our staff. We are looking forward to welcoming you soon again. Best Regards, Santa Lucia Hotel Team
5 out of 5
by Michael

awesome hotel and restaurants

Posted Feb 3, 2017 on Hotels
Was able to leave luggage safely until our late night departure. Very amenable staff, proud of their hotel.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind words, which are highly appreciated! I hope that you will visit us soon again! Best Regards, Santa Lucia Hotel Team
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location and service

Posted Jan 22, 2017
Pros: Clean, comfortable, great service, beautiful courtyard interior.
Cons: The noise level. The rooms overlook a courtyard restaurant which is noisy and loudly plays music until late at night. Bring earplugs!
This a beautifully renovated hacienda that is very conveniently located. The staff was friendly, helpful, and accommodating, and the restaurant where breakfast is served was good.
Comment from Hotel Management
Feb 9, 2017 by Hotel Boutique Santa Lucía, Hotel Management
Dear Guest, We really appreciate your feedback! Your recommendations help us to improve. The best ideas and opinions are always from our guests. We would be glad if you could stay with us for a longer time in the near future! Best Regards, Santa Lucía Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

Character and location

Posted Jan 8, 2017
Location: BTW, if you are thinking of being in Cuenca next Christmas, plenty of shops and restaurants are open - unlike some other Latin American cities.
The historic center of Cuenca is all walkable and this hotel is nicely located just a couple of blocks from the main square, not far from the river, and in a small street that is quiet at night. The hotel has lots of character - we had a nice room with a mezzanine and a second big room on the top floor. The best thing was the friendliness and helpfulness of the staff. They arranged a last-minute tour for us and helped me get an urgent contract dealt with - all over Christmas. The people in the restaurant figured out our breakfast preferences and by the fourth day (when we were in a rush to get to the airport) it was all ready quickly. Thank you for an enjoyable Christmas.
Comment from Hotel Management
Feb 5, 2017 by Santa Lucia Hotel Boutique, Hotel Management
Dear guest, Thank you so much for your kind words regarding your recent stay at our Hotel. We are very glad that you enjoyed our central location and that you felt at home with us. We would be very happy to have you with us soon again. Best Regards, Santa Lucia Hotel Team.
5 out of 5
by Elisabeth

Historically atmosphere very nice.

Posted Dec 24, 2016 on Hotels
We arrived at the hotel and were welcomed by Victor who was very friendly and helpful. We got an upgrade what was very nice. The atmosphere and the decorations are very nice and tasteful. Breakfast in breakfast room was very nice. Dinning in the main restaurant was tasty. We enjoyed our stay so much the we stayed an extra night.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear guest, Thank you very much for your review. We are delighted to hear that our hotel staff is doing a good Job and we could exceed your expectations. Hope to have you with us soon again. Best Regards, Santa Lucia Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Littleton, United States of America

Nice gem of a hotel. Would stay again.

Posted Nov 22, 2016
Pros: The overall experience. Provided a great intro to Cuenca.
Cons: Elevators - for the elderly and those with walking difficulty. Good exercise though 😀
Location: Great location. Very close to Parque Calderon but street not too busy.
Enjoyed my stay at Santa Lucia. Staff was friendly and helpful, from the first minute till checkout. Loved the beautiful interior. Comfortable room. Great location - short walk to Parque Calderon. Breakfast was a pleasant surprise - restaurant setting.
Comment from Hotel Management
Dec 19, 2016 by Edisson Tacuri, Hotel Management
Dear Guest. thanks for your comments we are really happy and we hope to have you here againg really soon
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Boutique hotel

Posted Oct 14, 2016
Boutique hotel in the centre of Cuenca. Beautiful lobby and drawing room. Lovely soft mattress. Water took a while to heat up. Breakfast was lovely. Reception helpful with arranging onward travel.
Comment from Hotel Management
Dec 19, 2016 by Edison , Hotel Management
Dear Guest. thanks for your comments we are really happy and we hope to have you here againg really soon