Ratings based on 103 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Beautiful historic hotel in downtown Cuenca

Posted Apr 10, 2017
Pros: The location, comfort and the wonderful stuff. And the best breakfast each morning. Within walking distance of everything.
Hotel Casa San Rafael is a beautiful place to stay in downtown Cuenca. Mostly original architecture inside. The staff was awesome. Very friendly and helpful. Pricing was very reasonable.
Comment from Hotel Management
Apr 17, 2017 by Lucia Romero, Hotel Management
Thanks for giving us a perfect ratingn. I am sure that all of our hotel staff enjoyed listening to your needs as much as you enjoyed your stay. Kind Regards
5 out of 5
by Peter

Friendly and efficient service.

Posted Mar 13, 2017 on Hotels
Quaint old building. Room was relatively basic but comfortable. Wonderful service with great help from the front desk in sorting out my onward travel arrangements.
Comment from Hotel Management
Mar 20, 2017
Dear Peter, Thanks for giving us a perfect rating. I am sure that all of our hotel staff enjoyed listening to your needs as much as you enjoyed your stay.I hope that your next stay is just around the corner. Call us if there is something in which we can help.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Very well situated hotel in the middle of Cuenca

Posted Mar 8, 2017
We stayed here for 3 nights during February 2017. The Casa San Raphael is a charming, "olde worlde" hotel in the centre of Cuenca, & is very well located for walking to all the local attractions such as the 2 Cathedals & the Panama Hat factory, etc. All the staff were most helpful & the hotel itself was spotless. Our only gripe was the very hard mattress in our room. However, despite this, we would definately stay here again.
Comment from Hotel Management
Mar 10, 2017 by Lucia Romero, Hotel Management
Dear Julian, Thank you for taking the time to write a review. I am sure that all of our hotel staff enjoyed listening to your needs as much as you enjoyed your stay. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities.We will consider your comments about hard mattress and we will try to improve this aspect to offer a better service to our guests. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Pound,VA

nice with a good location.

Posted Mar 3, 2017
Pros: Location and ambiance.
The staff was friendly and helpful. Rooms were clean and breakfast was delicious.
Comment from Hotel Management
Mar 5, 2017 by Lucia Romero, Hotel Management
Dear Jonathan, Thanks for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed listening to your needs as much as you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located, excellent service!

Posted Feb 19, 2017
I had a wonderful room with great amenities, and the receptionist was always willing to help - whether it was suggesting a tour or making sure I had breakfast before it ended at 10am. The free breakfast was exceptional, and the decor of the dining area as well as the rooms was beautiful. I definitely recommend staying here.
Comment from Hotel Management
Feb 23, 2017 by Lucia Romero , Hotel Management
Dear customer. Thanks for giving us a perfect rating and for recommending our hotel to other travelers .I am sure that all of our hotel staff enjoyed listening to your needs as much as you enjoyed your stay. Many thanks for all of your positive comments, all the hotel staff hopes to be able to count again with your visit. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

central boutique hotel

Posted Feb 11, 2017
Pros: rooms are just bed/bath, but 2nd floor is a lovely living room overlooking breakfast room down below, with traditional open courtyard
beautiful old house, now a hotel, just 3 blocks from central square where tourbusses stop.
Comment from Hotel Management
Feb 13, 2017 by Lucia Romero, Hotel Management
Dear Customer, Thanks you for your comments, to all the staff at Casa San Rafael is very important to know that our guests feel well with our service. We are very happy to hear that you enjoyed your stay with us. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 30, 2017
Staff very friendly but not particularly knowledgable regarding activities/sites/transportation. Would have been helpful if they could have provided some basic information. Was a beautiful hotel . Good breakfast.
Comment from Hotel Management
Feb 4, 2017 by Lucia , Hotel Management
Dear customer. Thanks for your comments. I am sure that all of our hotel staff enjoyed listening to your needs as much as you enjoyed your stay. Let me offer you an apology for the negative comments that you mention.We take all guest feedback very seriously, and we're constantly improving all aspects of our service, You can be sure that your problem with the lack of information will not occur in the future, we will try to train our staff so that it can provide all the information required by our guests. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely boutique hotel near historic enter

Posted Jan 18, 2017
Pros: Beautifully decorated
Location: Historic Cuenca
The hotel is really lovely the rooms and common areas make you feel you are a guest in someone's home. Breakfast was delicious and filling. The staff were helpful and had maps of the historic enter.
Comment from Hotel Management
Jan 22, 2017 by Lucia Romero, Hotel Management
Thank you for your comments, to all the staff at Casa San Rafael is very important to know that our guests feel well with our service. We are very happy to hear that you enjoyed your stay with us. I hope that your next stay is just around the corner. Call us if there is something in which we can help. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2017
Cost-benefit relation is fair enough. The staff was very kind making the stay very comfortable.
Comment from Hotel Management
Jan 16, 2017 by Lucia Romero, Hotel Management
Thank you for your comments, to all the staff at Casa San Rafael is very important to know that our guests feel well with our service.. I am very happy to hear that you enjoyed your stay with us. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel in a Spanish style building.

Posted Jan 2, 2017
The only reason why the hotel does not deserve 5 stars is because of the noise. Unfortunately, the old wood floor squeaks and the sound insulation is non existent. The staff is great! Fantastic! The breakfast is very good. The location is excellent. The room is very small although very clean. Highly recommended value boutique hotel.
Comment from Hotel Management
Jan 7, 2017 by Lucía Romero , Hotel Management
Dear Guest, Thank you for your comments, to all the staff at Casa San Rafael is very important to know that our guests feel well with our service. We will consider your comments on noise and we will try to improve this aspect to offer a better service to our guests. Kind Regards