Ratings based on 567 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 25, 2017
Extraordinarily overpriced for the quality. I was consistently disappointed.
4 out of 5
by jose

it was very nice and safe

Posted Jul 7, 2017 on Hotels
the hotel Is getting old. I had a few dead roaches.
3 out of 5
by A verified traveler

Posted Apr 28, 2017 on Orbitz
Attended a destination wedding. Gardens were beautiful but the room is old and not very well maintained
2 out of 5
by A verified traveler

Posted Apr 24, 2017 on Orbitz
Pros: The facilities are great, especially the lap pool and tennis courts.
Cons: Huge charges for basic things like water, wifi and coffee is ridiculous, for the price to stay there: will never return just on that alone.
This place is the epitome of fake nice: attractive setting, a range of decent facilities, good reputation, but overall lacking. Mediocre food, halfway decent room, expensive everything, exorbitant extra costs for every last thing, including drinking water for the room and wifi. For sure a nice place, but for the cost and hassle of simple things there, time and money is way better spent at other places in the area.
5 out of 5
by Beatriz

Posted Mar 5, 2017 on Hotels
It was ok for our purpose. We wanted to be calm and get some rest
3 out of 5
by A verified traveler

Bad breakfast

Posted Jan 7, 2017 on Hotels
Breakfast was a joke. You can get better breakfast at motel
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario

Great hotel!

Posted Jan 5, 2017
Pros: Almost everything.
Cons: They should not charge extra for wifi. Food could be much better. Mexican food is one of the top five on the world. They need a better chef
Location: Bit isolated. Is good if you want to stay in the hotel.
Have been there before and is one of my favorites in Mexico! Place is beautiful, staff is great. Minor details: they charge for wifi extra. They should charge 5 dollars more and forget about this. This looks cheap. Food could be better. Breakfast is good but not excellent. Could be more original and creative. A better chef maybe?
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
2 out of 5
by A verified traveler from US

Poor free breakfast

Posted Oct 31, 2016
Hotel says they provide you free continental breakfast (Breakfast Coupon), but you will know you can ONLY have bread and drink with this coupon. Is this really continental breakfast?? You will have no choice but to pay extra money for breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler from e

Great architecture, but it needs some renewals.

Posted Oct 3, 2016
We stayed onlinone night. The hotel is way too expensive for the amenities it has. Staff was kind all times. They offered inclouded breakfast in the rate (only coffee fruit and bread), but they serve it in a restaurant with a full buffette (not inclouded) which is kind of tricky.