Front of property - evening/night

Reviews of Ramada by Wyndham Hola Culiacan

3 out of 5
Ramada by Wyndham Hola Culiacan
Juan Carrasco, 606 Norte, Esq. Rosales, Culiacán, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 200 out of 490 reviews" "
Rating 8 - Good. 145 out of 490 reviews" "
Rating 6 - Okay. 70 out of 490 reviews" "
Rating 4 - Poor. 42 out of 490 reviews" "
Rating 2 - Terrible. 33 out of 490 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

R

Liked: Staff & service
Disliked: Property conditions & facilities
Phone didn't work, tv signal was spotty, paid for a king room and received and double bed room. Staff was super nice tho!
Stayed 1 night in Feb 2024
Response from E-Commerce on Mar 7, 2024
Thank you for sharing your comments. Im sorry for the inconveniences during your stay, we are taking care about it. I hope you visit us again when you come back to our city.

6/10 Okay

Ramón

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice but some it need tlc like the water in the washer it wasn’t good
Stayed 8 nights in Feb 2024
Response from E-Commerce on Feb 19, 2024
Thank you for sharing your comments that help us to give you a better service. I hope you visit us again when you come back to our city.

4/10 Poor

Ramon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not good, room was small, small window
Stayed 2 nights in Feb 2024
Response from E-Commerce on Feb 7, 2024
Thank you for sharing your comments that help us to give you a better service. Im sorry if the hotel dont like you at all. I hope you can give us the opportunity to serve you again in the future.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Jan 2024
Response from E-Commerce on Feb 2, 2024
Thank you for sharing your comments. Im glad you enjoyed your stay here. I hope you come back soon.

8/10 Good

Miguel

Business traveler
Liked: Staff & service
Its an ok. Hotel! Too stay, at 2-3 days the most. I usually. Stay. Here beacuse of location location
Stayed 1 night in Dec 2023
Response from E-commerce on Dec 27, 2023
Thank you foe sharing your comments and for your preference. Im glad you enjoyed your stay with us. I hope you come back soon..

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Location is perfect everything is walkable distance
Stayed 7 nights in Dec 2023
Response from E-Commerce on Dec 21, 2023
Thank you for sharing your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from E-Commerce on Dec 8, 2023
Gracias por compartir su opinión. Lo esperamos pronto de regreso.

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 2 nights in Nov 2023
Response from Reservations on Nov 28, 2023
Thank you for your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

10/10 Excellent

Marisela

Stayed 1 night in Nov 2023
Response from E-Commerce on Nov 17, 2023
Gracias por compartir su opinión. La esperamos pronto de regreso.

6/10 Okay

Xavier

Liked: Cleanliness, staff & service, room comfort
Hot room and no TV
TV did not work. Air conditioning did not work. It was hot in the room. Culiacan weather is hot year round.
Stayed 1 night in Nov 2023
Response from E-Commerce on Nov 17, 2023
Thank you for sharing your comments. Im sorry for the inconveniences during your stay, we are taking care about it. I hope you can give us the opportunity to serve you again in the future.

4/10 Poor

Luis

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Elevator doesn’t working the second day
Stayed 2 nights in Oct 2023
Response from E-Commerce on Oct 28, 2023
Thank you for your comments. Im sorry for the incident with the elevator. I hope you visit us again in the future.

4/10 Poor

Rene

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from E-Commerce on Oct 12, 2023
Gracias por compartir cu opinón. Espero nos de la oportunidad de volver a atenderle en el futuro.

8/10 Good

Mauricio

Stayed 4 nights in Aug 2023
Response from E-Commerce on Aug 23, 2023
Gracias por compartir su opinión. Lo esperamos pronto de regreso.

8/10 Good

Agustin

Stayed 1 night in Jun 2023
Response from E-Commerce on Jul 27, 2023
Gracias por tomarse el tiempo para compartir su opinión. Espero vuelva a visitarnos pronto.

4/10 Poor

Wilfredo

Stayed 2 nights in Jul 2023
Response from E-Commerce on Jul 26, 2023
Gracias por compartir su opinión. Lamento que el hotel no haya cubierto sus expectativas. Espero nos de la oportunidad de volver a atenderle cuando regrese a Culiacan.

8/10 Good

Miguel de la

Business traveler
Liked: Staff & service
Es un hotel viejo y descuidado. Tiene una excelente ubicacion, pero lo han dejado caer mucho. No sirve la cafetera. Lo reporte y me dijeron que podia comprar cafe en el oxxo.
Stayed 2 nights in May 2023
Response from GM on May 24, 2023
Agradezco mucho su amable opinión, definitivamente no es la experiencia que deseamos para nuestros huéspedes. Tenemos el compromiso de esforzarnos más por mejorar cada una de nuestras áreas de oportunidad. Respetuosamente

4/10 Poor

Brenda

Stayed 4 nights in May 2023
Response from E-Commerce on May 29, 2023
Gracias por compartir su opinión. Lamento que el hotel no haya sido del todo de su agrado.

10/10 Excellent

Fernanda

Stayed 1 night in Apr 2023
Response from E-Commerce on Apr 13, 2023
Gracias por compartir su opinión. Espero vuelva pronto a visitarnos.

4/10 Poor

Irwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was closed
Response from E-Commerce on Nov 6, 2023
Thank you for your comments. Im sorry if you had any difficulty when you arrived. I hope you can give us the opportunity to serve you in the future.

8/10 Good

Humberto

Traveled with group
Liked: Cleanliness, staff & service, amenities
Well located close go everything

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Emilio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying at this hotel and will be the last. We returned after our last trip in 2018 only to find our accomodations in an old run down suite with filthy pillows, hair on floor everywhere. We asked to be switched rooms and although a bit better still unacceptable; hair in back of toilet, run down bathroom and a roach roaming at night! Do not stay here..

6/10 Okay

Juan

Stayed 1 night in Nov 2022

10/10 Excellent

Humberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property well located walking distance for everything
Stayed 2 nights in Sep 2022
Response from Oscar Magana on Oct 19, 2022
Valoramos el tiempo que toma para calificar su experiencia con nosotros y nos encanta haber estado a la altura de sus expectativas. Lo esperamos pronto

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

sully, corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2022

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

4/10 Poor

José

Traveled with partner
Disliked: Staff & service
Hotel location is centric which I found good to our plans. The shower does not work consistently, suddenly changes temperature of the water cold to hot and hot to cold. Breakfast ok, not a large variety offered, we were served by a waiter the first days, he was very efficient and friendly, then a waitress, exactly the contrary, unfriendly lady, she seemed to not be happy with her job at all. We decided to no longer get breakfast in the hotel. We won't book this hotel again.
Stayed 9 nights in Jul 2022

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Customer Service! Great breakfast menu.
Stayed 9 nights in May 2022
Response from General Manager on Jun 17, 2022
Thank you Gabriela for your stay and comments, come back soon!

10/10 Excellent

Wilfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attentive staff and breakfast was a plus
Stayed 1 night in May 2022
Response from General Manager on Jun 17, 2022
Thank you Wilfredo for your stay and comments, please come back soon.

10/10 Excellent

Federico

Stayed 1 night in May 2022
Response from ejec. Ecommerce on Jun 2, 2022
Gracias Federico por compartir tu experiencia con nosotros! Nos da gusto saber que disfrutaste de tu estancia. ¡Te esperamos de pronto regreso!

8/10 Good

Ausencia

Stayed 3 nights in May 2022
Response from Ramon Soberanes - Gte Recepción on May 20, 2022
Estimado huésped, muchas gracias por su visita y su calificación, vuelva pronto.

8/10 Good

Gladys

Stayed 1 night in Apr 2022

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Está sucio y huele mal
Stayed 2 nights in Mar 2022
Response from Ejecutivo Ecommerce on Apr 9, 2022
Hola Luis. Lamentamos saber que no disfrutaste de tu estancia, te ofrecemos una disculpa por los inconvenientes. De favor, nos puedes mandar tu correo a ecommerce@holaculiacan.com.mx para dar seguimiento a tu comentario?

8/10 Good

Kamron

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022
Response from Ejecutivo Ecommerce on Apr 9, 2022
Hola Kamron, gracias por tu calificación! Esperamos verte de pronto regreso!

10/10 Excellent

Moncef

Stayed 2 nights in Mar 2022

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Feb 2022
Response from Ejecutivo Ecommerce on Apr 9, 2022
Thank you for sharing your experience! We hope see you soon!

2/10 Terrible

Alejandro

Stayed 1 night in Jan 2022

4/10 Poor

R Patricia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ejec E-Commerce on Feb 11, 2022
Lamentamos saber que su estancia no fue de su agrado, le pedimos nos disculpe, haremos lo posible por mejorar en un futuro y para evitar que esto se repita, nos gustaría que nos pudiera mencionar que problemas tuvo durante su estancia.

8/10 Good

Nayeli

Stayed 1 night in Dec 2021
Response from Ejec Revenue on Jan 5, 2022
Gracias por so calificación! hasta pronto!

4/10 Poor

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What I didn’t like about my stay is the breakfast service, they don’t have doesn’t have any options on menu.
Stayed 2 nights in Nov 2021
Response from General Manager on Nov 29, 2021
Dear Samuel thank you for your stay. We will attend your comments to improve our breakfast service. We hope you stay with us again soon.

10/10 Excellent

GLORIA, fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place parking and free breakfast including. Free drinking bottle water.staff very helpful
Stayed 4 nights in Nov 2021
Response from General Manager on Nov 16, 2021
Dear Guest, thank you very much for your stay and comments, please come back soon.

10/10 Excellent

Virginia, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2021
Response from Gerencia General on Nov 5, 2021
Estimada Virginia, muchas gracias por su estancia y su excelente calificación, le esperamos pronto de nuevo.

4/10 Poor

Julian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
The carpets on the way to the room were super dirty. The walls had fingerprints all over. The bathroom was dirty and smelly.
Stayed 1 night in Oct 2021
Response from General manager on Oct 20, 2021
Dear Jualian, we apologize for the inconveniences you had on your last stay, we are already working on these issues so they will not repeat. We hope you come back to get a better experience.

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Gerencia General on Aug 30, 2021
Estimado Erik, le agradecemos su estancia y su excelente calificación, esperamos poder servirle muy pronto nuevamente muchas gracias.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Aug 2021
Response from General Manager on Aug 16, 2021
Dear guest, thank you for your stay and comments. Please come back soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were assigned had a water leak and although there was no maintenance staff available at that time, we were moved to another room promptly. I was glad the front desk gentleman was very attentive and professional.
Stayed 1 night in Aug 2021
Response from General Manager on Aug 11, 2021
Dear guest, we are very pleased about your stay and comments. We are repairing our hotel facilities because it was closed last year due to covid-19. Please come back soon, it will be our pleasure to seve you again.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Good location. That’s all. Dated. Pictures doesn’t show reality.
Stayed 2 nights in Jul 2021
Response from General Manager on Aug 7, 2021
Dear guest, thank you for your stay and comments. This help us improve our facilities and service.

8/10 Good

wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best deal for price/value
Stayed 1 night in Jul 2021
Response from General Manager on Aug 3, 2021
Dear Wendy, thank you for your stay and comments. We will be expecting you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Gerencia General on Jul 26, 2021
Estimado huésped, le agradecemos su estancia y su calificación. Esperamos que haya tenido una agradable experiencia con nosotros y esperamos volver a recibirle muy pronto.