Ratings based on 512 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Nice and peaceful place I had a very good time with my family I would love to go back again and again
5 out of 5
Recommended
for Everyone
by A verified traveler from Dartford, Kent

Excellent place to stay

Posted Feb 17, 2017
First time holiday with my family to Lake District. My kids loved the loadge and we are planning to stay at the same loadge next time during summer time.
5 out of 5
Recommended
for Everyone
by A verified traveler from JT

Next stay with Pine Lake is all booked

Posted Jan 11, 2017
Our view from our aparthotel is superb. Very comfortable stay. We love all amenities. And we're going back there next month !
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlisle

Lovely night away

Posted Jan 9, 2017
Nice room, very clean, nice surroundings, didn't get chance to try facilities but would recommend to friends.
Comment from Hotel Management
Jan 19, 2017 by Diamond, Hotel Management
Thank you very much for your kind comments from your recent stay. We hope that you consider visiting us again and hopefully make use of our onsite facilities. Ian Harrington Resort Manager
2 out of 5
by A verified traveler from lancashire

Was expecting a 4 star resort

Posted Jan 8, 2017
We had a 2 bed apartment on the lake side. However the apartment was very dated and smelled awfull particularly the bathroom. The reception staff were lovely and moved us to another apartment which was much nicer but was extremely cold. We sat in the room with a duvet on top of fleece and socks. Reception staff promptly arrived with heaters which didnt really help and only stayed one night instead of the two orignally booked. Very dissappointing.
Comment from Hotel Management
Jan 19, 2017 by Diamond, Hotel Management
Thank you for taking the time to leave your feedback from your recent stay. We are sorry to learn you were left disappointed with the accommodation - we can assure you that all accommodation is due to undergo refurbishment which we hope you can appreciate takes time to complete. Despite this, all accommodation whether recently refurbished or not should still be serviced to good standard. We are sorry if this experience would deter you from staying with us again.We wish you all the best on your future travels. Ian Harrington Resort Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic place.

Posted Dec 24, 2016
Clean, spacious, well maintained and on the lake. Close to Cumbrian lakes
1 out of 5
by A verified traveler

No hot water

Posted Dec 14, 2016
Had no hot water after driving for hours only stopped off for a bath/shower and some sleep before having to rush off again in the morning for work and wasn't able to even shower had to drive 20 Miles to a services. Rang and complained on the night and there was nothing they could do then when spoke to somebody the next day they couldn't help as the manager was busy. After work that day I contacted the customer services and was accused of lying
Comment from Hotel Management
Dec 23, 2016 by Diamond, Hotel Management
Thank you for your comments - we do hope that a resolution was met however if not, we advise to contact our customer service team again on 0345 359 0010. Ian Harrington Resort Manager
5 out of 5
Recommended
for Families
by A verified traveler

Lake Side hotel - large and comfortable

Posted Dec 14, 2016
Cabin type experience. You can park your car right up to the cabin door. Large space for the kids to run around. cabin is large and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Beautiful Lake Front hotel

Posted Dec 8, 2016
This hotel is absolutely amazing. We had a great stay. The staff are wonderful and the rooms are amazing. My only issue is the extra charge for wifi and use of the pool. Transport there is also awful unless you have a car. The taxis are never available so always plan your journey aroubd the bus times there which is once every hour.
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Lovely

Posted Nov 19, 2016
Booked last minute break with my husband and 21 month old. Amazed by the gorgeous views from our cabin right next to the lake. We had a great time and would love to go back. Toddler had the time of his life feeding the ducks and wildlife and had a great soft play area. Lovely for a family break
Comment from Hotel Management
Dec 6, 2016 by Diamond , Hotel Management
Thank you for taking the time to leave your feedback from your recent stay with us. We are pleased that you were left impressed with the accommodation and views. We hope you get chance to visit us again soon, we would love to welcome you back as guests. Ian Harrington Resort Manager