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Reviews of The Station Hotel Penrith

3 out of 5
The Station Hotel Penrith
01, Station Hotel, Castlegate, Penrith, England

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 193 reviews" "
Rating 8 - Good. 89 out of 193 reviews" "
Rating 6 - Okay. 39 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 15 out of 193 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert

Stayed 1 night in Mar 2024

2/10 Terrible

Darcy

Stayed 1 night in Oct 2023

6/10 Okay

lisa

Traveled with family
Disliked: Property conditions & facilities
Basic base
It was ok for one night but very basic . Clean and tidy but old fashioned and tired decor. Mould in bathroom and shower tepid
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Stayed 1 night in Jul 2023

6/10 Okay

Janet

Traveled with group
Liked: Cleanliness, staff & service
Good "bones" and furnishings as it's quite vintage. But sorely needs updates. Stff were fabulous, new owner is doing his best. Very accommodating, staff kept my lunch in their fridge. Beds were clean and comfortable. Lots of towels albeit thin and somewhat tained. Plenty of courtesy shampoo, etc. Pub in the reception area, can take a beer to your room. Instant coffee, tea, and a few packets of tasty cookies in the room. Overall good for a brief stay of a night or 2 but lacks charm and is somewhat dilapidated nd randomly furnished.
Stayed 1 night in May 2023

2/10 Terrible

Craig

Stayed 1 night in May 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good service and very friendly and helpfull staff. We will recommend certainly.
Stayed 1 night in May 2023

2/10 Terrible

Gillian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personally I have never said anything bad about any property i have stayed in but this time i actually have nothing good to say!! very frosty greetings and over charged. Totally filthy, black mould, masive cobwebs dust everywhere, sanitary bin never been emptied and smelt vile. Shower didnt work, very very noisy, offered drugs on way into the building, noise continued till 3am, when leaving the following morning no one about at all and had to jump over sick in the porch and outside the door!! Seemed like a place where some wild drug fuelled events took place!!

8/10 Good

Francis

Stayed 1 night in Apr 2023

6/10 Okay

Philippa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location and comfortable. Could be 5 stars but lost a few as no breakfast available at the hotel and we were above the noisy music pub. Not great for families but probably good for those out till late or joining in at the pub till 11. Lovely shower but need to wait between those showering for it to warm up.
Stayed 1 night in Apr 2023

6/10 Okay

Timothy

Liked: Property conditions & facilities
Under change of ownership when I visited will be interested to see how the property develops
Stayed 1 night in Apr 2023

8/10 Good

Philip

Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Liked: Staff & service, amenities, property conditions & facilities
Warm . Clean comfortable
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Station hotel
Loved the room. Needs a bit of tlc but the bed was comfy and the room was clean. A nice surprise to find that the windows actually open! Unfortunately there was no food on offer when we went but plenty of nearby alternatives so that was no problem.
Stayed 1 night in Mar 2023

10/10 Excellent

Sharon Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
The ladies were lovely and made me feel so welcomed. I’ll for sure be returning to stay
Stayed 1 night in Feb 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator
There was mould all over the room it was so cold i thought i was in a fridge the shower was broken its as if i stayed in the sherlock holmes who done it jesus how can you let soneone stay there my dog has a better home
Stayed 1 night in Feb 2023

2/10 Terrible

Jonathan

Stayed 1 night in Feb 2023

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Property conditions & facilities
Served the purpose
Room very small and very dated
Stayed 1 night in Feb 2023

6/10 Okay

Liz

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room we were booked into was damp and cold(-1 at night). Staff willingly moved us to a warm room with heating in the ensuite. Much appreciated.
Stayed 1 night in Jan 2023

10/10 Excellent

Sean

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Good room with comfortable bed but toilet malfunction, inability to turn radiator down and missing kettle detracted. Staff not always in evidence to help.
Stayed 1 night in Dec 2022

8/10 Good

Michelle

Traveled with family
Liked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good place, but missing a few things
Hotel was very good - check in was easy and the staff were friendly. The kitchen was closed, so we did have to go elsewhere for dinner which wasnt really an issue as there was another pub just down the road. The room was nice and comfortable. A few things maybe werent the cleanest and missing a few amenities like a bar of soap and a 2nd towel. But was an ok place to crash for the night, as we were staying halfway between the Highlands and our destination in Oxford.
Stayed 1 night in Nov 2022

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as I generally expected. Was disappointing not to have any soap in the en-suite or gel of some sort in the shower. Be good to remember to bring your own which I don’t always do on an overnight stay
Stayed 1 night in Nov 2022

2/10 Terrible

richard

Business traveler
Disliked: Amenities, property conditions & facilities
Despite advertising on Expedia that they had a restaurant and that breakfast was available - they didn't. We wouldn't have booked if they had been honest
Stayed 1 night in Nov 2022

4/10 Poor

Karen

Stayed 1 night in Oct 2022

8/10 Good

Harry William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Jennie

Stayed 1 night in Oct 2022

2/10 Terrible

Gillian

Stayed 1 night in Sep 2022

8/10 Good

Deb

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and welcome from staff. Great location 2 mins from station with excellent bus connection. Bathroom needs updating but would recommend this especially for access to lakes and great town
Stayed 2 nights in Sep 2022

6/10 Okay

Les

Liked: Cleanliness, staff & service
It was basic but provided me with what I wanted. A comfortable bed for the night.
Stayed 1 night in Sep 2022

8/10 Good

Graham

Stayed 1 night in Sep 2022

6/10 Okay

Luke

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stained bedding.
Good for one night but wouldnt stay again. Bathroom lock broken. Bed sheets stained and dirty. Furniture unstable. Smell from kitchen entered room.
Stayed 1 night in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable short break at a very good hotel, good location and close for everything we needed.
Stayed 2 nights in Aug 2022

8/10 Good

William

Stayed 2 nights in Aug 2022

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Staff super friendly.
Stayed 1 night in Jul 2022

10/10 Excellent

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one night stay
Room was clean, comfortable and had everything needed. Staff were very helpful and friendly. Location ideal. Would have no problem recommending this hotel or staying again.
Stayed 1 night in Jun 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Station Hotel
The people who welcomed me were very friendly and helpful during my stay. The room itself was okay but i had to clean up cobwebs in the bathroom and there were more inbetween the furniture.
Stayed 1 night in Jun 2022

10/10 Excellent

Ashraf

Stayed 3 nights in May 2022

6/10 Okay

hazel

Liked: Property conditions & facilities
Disliked: Cleanliness
The room was fine, quiet and comfortable bed etc but the bathroom was in desperate need of a deep clean. and the shower riser rail (for the shower head) was broken and could not be adjusted for height etc.
Stayed 2 nights in May 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022

10/10 Excellent

Allan

Stayed 1 night in May 2022

8/10 Good

Dee

Stayed 1 night in Feb 2022

10/10 Excellent

Mark

Stayed 1 night in Nov 2021

6/10 Okay

ken

Business traveler
Liked: Cleanliness, staff & service
friendly staff but breakfast only available from 0800hrs which was too late for work requirement ; and no parking on site (which is unclear from website)
Stayed 1 night in Oct 2021

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Loved the room , was very dated but I like that ! Bed , duvet , pillows really comfy.
Stayed 1 night in Sep 2021

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem.
The Station hotel is an old building and the accommodation is above a busy pub. The room was clean and tidy with all the amenities you would expect. The decor is shabby chic but that is in keeping with the building. We were a bit worried about the noise from the bar and the busy road outside keeping us awake but this was not the case as the bar closed promtly and road noise was minimum overnight. We were in Penrith for an event so didnt eat in the hotel but the menu looked good and was reasonabky priced. We only spoke to 2 staff members but both were friendly and very helpful. We would definitely make a return visit to this hotel.
Stayed 2 nights in Sep 2021