Check-in requires giving up personal information!
Posted Dec 10, 2013
Our family booked two rooms for one night at the Sun Suites of Cumming through Expedia, which was simple enough. When we got to the hotel, however, the desk manager required a credit card number to be placed on file for "incidentals". We reminded him that the room had already been paid for, but he had to have this since the hotel gets paid later on from Expedia, and if there was damage to the room, they would charge us (his words, exactly.) Next, all four of us had to present our drivers' licenses which were then scanned into their computer. None of us were happy about this invasion of privacy.
The rooms had obviously been cleaned very quickly after the previous guests. There were fibers from cleaning rags left around the sink in the bathroom, and the scum from a wet bar of soap was still on the bathroom counter. There was no coffee available, although there was a coffee maker in the kitchenette. Of course, that wouldn't have mattered, because there were no cups in the cabinet, just plastic glasses.
The bed was very hard and squeaky.
Because of all the information that had been collected from us, we wanted to obtain a receipt upon check out. Unfortunately, the hotel desk manager told us that they do not give out any receipts when the bill is paid through Expedia. Guess this is the usual practice with Expedia, but with all of our private information in their computers, we were hoping for some kind of release from future liability.