Cummington Castle Hotels

"Lovely “old” hotel, used to be a men’s clothing store, but it has been remodelled into an exceptional place to stay in downtown Pittsfield. Our room was huge, clean, comfy beds, nice sitting area, desk area, coffee/tea area, and shelves of books! The bathroom was huge, clean, and well-supplied. There was a mini bar but we didn’t use it. Private parking in rear with direct access to hotel lobby. Staff was helpful, friendly, and professional. Great place to stay!"

"I loved my stay at the resort! The view was beautiful, my room was clean, and the staff were nice. I had trouble with my door, and they sent someone quickly to fix it."

"Breakfast was ok. It was difficult to adjust room temp. Very inconvenient to take luggage to second floor for seniors. There should be a lif."

"The pet friendly room we had was pretty dirty to the room we had two weeks prior where we had a dog and they were unaware. This room had a much smaller runner around the beds, terrible beds, mouse droppings in the corner and another corner near the bathroom had ants. The hallways needed to be vacuumed as earlier in the day upon arrival they were doing lawn care and the grass clippings where everywhere."

"The property was clean and the staff was polite, but I was disappointed that I was placed in an accessible room even though I did not request one. I asked if another room was available and was told the hotel was fully booked. While I understand availability issues happen, the room layout was not comfortable for my stay and did not match my expectations when booking. Other than that, the property itself was decent and well maintained."

"This husband and wife team really provided wonderful customer service. They called and texted me to ensure I was arriving, and they gave very clear instructions regarding check in and check out. One of the lights stopped working in the room, but it was very late at night to be able to do anything about it. They have an anti-fog option on the mirror. The room is a bit small for a family, though. Fortunately, I'm a solo traveler."

"Very nice understated hotel. Great staff. Nice restaurant. Walkable to coffe house and restaurants and campus. Wonderful for college community. Kudos to management staff. Really really nice. "

"The staff was wonderful communicating for our late check-in. The breakfast was delicious. The room was perfect and comfortable. Definitely stay there again."

"The room was massive and roomy. The floor was shiny and clean. Everything was tidy. The bed and pillows were comfortable."