Picturesque seaside location, quiet and clean
Posted Jan 29, 2017
We had high expectations for this well-rated hotel. It proved to be clean and quiet, and, without exception, the staff was pleasant and helpful. The housekeepers did an excellent job of mopping up what our sandy feet brought in daily. A private beach and calm, shallow lagoon was a huge plus. The shore never felt crowded, and there was always a shaded lounge chair waiting. We went for the higher priced wing of rooms that jutted out into the Caribbean. These were clad in weathered wood and outfitted more like rooms in a simple cottage, which was not without some charm. The sunsets enjoyed from our wooden balcony were amazing and the view unsurpassed. In the minus column there was a punishing chill from the air conditioner, one that we weren't able to adjust with the in-room-non-functioning thermostat. The room was far too cold. Small amenities were missing, like wash cloths and more than the barest number of towels. We missed a hairdryer until one was brought to us from the front desk. Minor repairs were left undone. The metal cables that acted as balcony railings were missing in two places, leaving a gap that a child could easily tumble through. Bathroom dampness had eaten away the base of the bathroom door, leaving an unsightly scruff of rot. Little things, really, but a hotel earns its reputation and its room rate by attending to the little things.