Posted Nov 29, 2016
The hotel is located in the right part of the Capitol; a few blocks of Punda and in a newly revitalized part of Willemstad that's become hip & trendy. The staff was friendly & accommodating. The rooms are large, each with a private entrance. Our suite was tastefully decorated: A four-poster bed with mosquito netting, a large wardrobe, a sitting area with couch & a breakfast area which included the basics to have breakfast each day in the room.
Then the problems started to appear.
On 2 days during our stay it rained and the ceiling leaked. The floor was wet, some of the walls were wet, and even the couch was wet. The roof is not properly waterproofed. We asked management to look at the leaks and it was implied that it wasn't a big a deal. Sorry but I don't pay for a hotel room expecting the roof to leak. On one morning, there were no beach towels available. "Sorry, we send them out and they have not been returned yet". Curacao is a beach destination. No beach towels Who's in charge of that? Especially when they tell you not to use the bathroom towels and to come to the front desk for beach towels. Then, you have a coffee maker. You get 2 pods free. If you want more, you have to buy them at the hotel store. No problem! "Sorry. Out of coffee. Come back after 2". How does a hotel run out of coffee?
Theres a lot of potential here but the little things matter. And a leaky ceiling is a big no. Close, but no cigar here.
Comment from Hotel Management
Dec 6, 2016 by Team Pietermaai Boutique Hotel, Hotel Management
Thank you for taking time to write this review and to provide us with feedback. We are really sad to read that you didn't like our hotel as much as we expected. We can absolutely imagine that you don't pay for a hotel room with a leaking roof, this was something that we didn't expect to happen either after the rainfall but unfortunately it did, we would like to apologize deeply for this. Furthermore, about the towel situation we would like to explain again what happened: our linen delivery had problems delivering that morning, due to a power problem. This should of course not be your problem, we therefore discussed this matter with the company and can assure that it will not happen again. Last but not least, the coffee issue. It is strange for us to read that the kiosk was out of coffee cups. Just to clarify: this kiosk does not belong to the hotel, it is an external party. The two pods in the room are complementary, and the kiosk decided to sell them, to ensure that everyone can buy their coffee quickly and nearby the hotel.
I really enjoyed having you two in our hotel, Mitch, and truly hope I can welcome you back any time soon in the future, to show you that we absolutely deserve this cigar, and to make sure that you have a lovely stay:)
On behalf of the Pietermaai Boutique Hotel,