Ratings based on 410 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Norman, NC

Strive To Please

Posted Apr 23, 2017
Great Staff - and poor hired Management Excellent Bed Beautiful property Dispense with charges for every little thing Exhorbitant golf rates Improve food cooked (serve ripened fruits to be able to taste flavor - replace chefs) Management needs to redirect staff to operate hotel exactly like Couples San Souci. Ochos Rios to improve hotel success and profits and add children's itinerary program to maximize benefitting hotel and happier guests Ahmet Crafton professional, courteous and interested in helping guests especially to make their stay enjoyable- is a huge asset to hotel as is Kerry at Shor and Ryan, as well as entertainer, Jeremiah - now just follow Couples San Souci and add as well as staff a children's program and offer more realistic and reasonable golf cost and you will see how you triple your profits and please your guests in wanting to return - correct operating a/c in rooms - Hotel needs a Management company that will implement programs that will make guests feel like they are on holiday and want to return
Comment from Hotel Management
Apr 26, 2017 by Darren Law - GM, Hotel Management
Hi Edie, Thank you for taking the time and writing us a review. It is nice to see that our different staff members has made your stay enjoyable and even though some set backs, you did had a good time. Hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from O

Deceiving

Posted Apr 21, 2017
We decided on the Santa Barbara because of the pictures on the website. The beach is only about 800 feet long. Be aware if you are looking for a bigger beach you are an 80 dollar cab ride away each way and that will be a stressful 90 minute trip. The Santa Barbara is great if you have small children and are not looking to do anything but beach and pool. The hotel has 3 restaurants which close at times...we wanted to go to the Shore but it was closed all day for 2 consecutive days. They also ran out of towels 2 days in a row and it wasn't that busy. From what we saw the Santa Barbara was the nicest resort on the island but is not conveniently located to anything else in curacao.
Comment from Hotel Management
Apr 25, 2017 by Darren Law - GM, Hotel Management
Thank you for taking the time to review your recent stay with us. Your comments will be addressed based on the restaurant closing times and our activities not being shown to you during your stay. Hope you give us another opportunity.
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Beautiful hotwl by the beach

Posted Apr 17, 2017
The hotel was great, it was really clean and all the service was really nice. We had no incoveniences here. It was not that full even though it was easter vacation.
Comment from Hotel Management
Apr 23, 2017 by Darren Law - GM, Hotel Management
Thank you for sharing your experience and pictures Isabel. We are glad you had a great time with us. Looking forward on welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Great hotel, quiet and close to the beach

Posted Apr 15, 2017
Pros: Great view, great beach for kids (not to deep), nice golf course.
Cons: Maybe a cafe, we had to eat breakfast every day in the same restaurant and it was buffet. I like to have the option to have breakfast a la carte
Location: This hotel is far away of everything, 30 min to downtown, 20 in to Jan Thiel. So you need to rent a car to explore the island.
It was wonderful, the hotel amenities are excellent, very relaxing, great view and good service!. The only cons is that one time we had to call to clean the room because they forgot to clean it, but after we called, they came immediately.
Comment from Hotel Management
Apr 20, 2017 by Darren Law - GM, Hotel Management
Great comments Carol! We are happy you had the chance to explore Curacao as well. Hope to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Great hotel, great beach, good service

Posted Apr 13, 2017
Great family vacation, very relaxing , they have great ammenities. We went around the island and visit another hotels and beaches and we were very pleased to choose this one.., it is the best!
Comment from Hotel Management
Apr 25, 2017 by Darren Law - GM, Hotel Management
Thank you for the amazing comments, we are glad you enjoyed our facilities. Looking forward on welcoming you back to SBR!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 12, 2017
Pretty nice hotel, the food in all the restaurants that they have is very good. I will improve the attention of the staff in the pool/beach area. The room was always clean. If you don't have the all inclusive band, it will seems kind of expensive. Internet only in the loony and pool area l, if you want wifi in your room you have to pay. The tv wasn't working or the remote had some problems but we didn't go to watch tv.
Comment from Hotel Management
Apr 20, 2017 by Darren Law - GM, Hotel Management
Your comment and rating is very much appreciated. We hope to welcome you back to SBR!
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Mar 23, 2017
Had a great time loves it there but really need to figure out a way to keep the bugs and birds out of the buffet. It truly isn't sanitary. Besides that it's a fantastic place. 95% is above and beyond friendly which is appreciated and hard to find. The views and grounds are to die for!!!!
Comment from Hotel Management
Mar 28, 2017 by Darren Law - GM, Hotel Management
Hi Sandra, Thank you for taking your time to give us a rating and writing us a review. We are happy to read you had such a great time on property, take note that we are taking your comments into account and will continue working on keeping the bugs and birds away. Your pictures look amazing!! Hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Gorgeous secluded hotel, friendly staff

Posted Mar 18, 2017
Hotel staff was very accommodating - we had initially booked a room with 2 double beds as all king rooms appeared to be booked - we asked the front desk at check in and they were able to move us for the majority of our stay, which we appreciated. We also unfortunately had our car window broken in (not on the property! It's very safe around the hotel) and the security staff was helpful covering the window and allowed us to park it in a spot that could be monitored. The property itself was beautiful - the beach was comfortable and not crowded, and had good shady areas. We also went on the bike trails which gave incredible views of the surrounding area. The only downside here was the food at the on site restaurants - everything was fine, but I'd recommend venturing off the property for dinners when possible! You'll definitely want to rent a car - the drive from the security gate to the hotel itself is nearly 15 minutes so it does take some time to get to other parts of the island (about an hour to go to the beaches on the north part) - the car paid for itself in just the drive to and from the airport.
Comment from Hotel Management
Mar 22, 2017 by Darren Law - GM, Hotel Management
Hi Lizzie, Thank you for your time for providing us with your feedback and also an amazing rating. Our staff always go out of their way to accommodate our guests, thus we are glad that our security staff did just that. We hope to welcome you back to the island to keep exploring our possibilities.
4 out of 5
Recommended
for Families
by A verified traveler from Toronto

Overall very nice hotel.

Posted Mar 18, 2017
Pros: Excellent tennis courts!
Cons: Free Wi-Fi would be nice, especially with 2 teenagers in the family.
Location: Some what isolated from the main town and a 1 hour drive from the airport.
We had a one week stay. Staff are very friendly. Three very good restaurants. The beach was man-made, clean, no one came by to sell you anything other than the hotel staff for food and drinks. Overall, everyone in my family felt like they had a good vacation.
Comment from Hotel Management
Mar 20, 2017 by Darren Law, Hotel Management
Hi Rob, Thanks for taking you time by giving us a rating and writing us a review. Our staff is known to be friendly and accommodating to our guests to make sure they feel at home and pampered. We are glad that you and your family had a great vacation and we hope to welcome you back in the future. Darren Law General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Resort on its own private beach

Posted Mar 18, 2017
I only have great things to say about this place, but the only thing i can say is the food could be a lot better. Also note that his resort is far from everything so you should rent a car. Safe place just use common sense, and easy roads.
Comment from Hotel Management
Mar 22, 2017 by Darren Law - GM, Hotel Management
Thank you for the great rating! Your food comments will be addressed with our F&B Department. Other than that, we are glad you had an awesome time on property with us and also exploring the island.