Ratings based on 142 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to cartago

Posted Sep 16, 2017
Close to Cartago. Good breakfast. Exc serivce. Good location
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your review and patronage. Trusting you had a very pleasant experience, we look forward to your return. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
1 out of 5
by A verified traveler

Posted Aug 30, 2017
Terrible don't stay here, definitely not worth th money!
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your feedback. Please allow me to apologize if your experience did not meet your expectations. Respectfully Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great location

Posted Aug 23, 2017
The hotel is situated in a gated shopping center so it's great for restaurants, beauty salon, pharmacy, etc. The hotel itself is neat and the staff is very patient. They don't allow four people in a room so don't think you can get two double beds and add the extra guests there. We took our daughters last minute, thinking they could sleep in the other double bed, and had to reserve another room. Also, the room they gave us had a musty smell. It seems they hadn't used it in a while. They changed us to another room and it was fine. We've stayed there several times and we're always satisfied. The breakfast is excellent.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear Eli Thank you very much for your review, we apologize for any inconveniences caused and it is a pleasure to know that your are thinking of staying with us again in the future. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
3 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

The hotel is near of the city .but the staff was n

Posted Aug 8, 2017
The hotel is fine ,, the staff was not very attentive ,, upon leaving the hotel they did not want to help me with my bags .. they said they would look for a cart and I did .. when I arrived at the hotel someone came with a cart and I I packed my bags up to the room, but that did not happen when I left.
Comment from Hotel Management
Aug 14, 2017 by General Manager, Hotel Management
Dear jaqui Thank you very much for your review. Please allow me to apologize for any inconsistency in service. Hoping to welcome you back in the near future. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
4 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic

Excellent overall hotel... Just one thing...

Posted Jul 28, 2017
Is excellent in everything like friendliness, staff, clean, location, restaurant, parking, the room was great... There are two things I didn't like, the pool is not good at all; too small, hidden some place and surrounded by walls, not pleasant to go swimming. But most of all, the hotel doesn't have room service! Instead you can order and then go down to pick it up, and later go down to bring the tray with the dirty dishes, unless you want to stay with those, and the corresponding smell, in your room. That is just crazy the hotel doesn't have room service. Overall very good!!
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear JOSE Thank you very much for your review. We are working on ways to provide an better alternative to our room service, it is a pleasure to know that you enjoyed your stay so much. Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Luxurious accommodation

Posted Jul 19, 2017
Pros: Cleanliness and modern decor.
Cons: Nothing of significant appearance.
Location: Shopping, sports lounge, sightseeing, banking. Location approximately 25 minutes from central downtown of San Jose.
Location situated with variety of retail businesses and restaurants. Major retailer Walmart across the street from Monument Plaza/Hyatt Place. Hotel suited for family, business and individual travel.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Dear Guapo Thank you very much for choosing us. Your lovely feedback is much appreciated and hope to welcome you back in the near future. Regards Tomas Schilling GM-Hyatt Place San Jose/Pinares
5 out of 5
by Joey

Posted Jun 27, 2017 on Hotels
The hotel was clean and the food was good. It was further from the airport than we thought it would be.
Comment from Hotel Management
Jun 29, 2017
Dear Joey Thank you very much for your comments. We hope to welcome you back in the near future. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by Shawna

Posted Jun 6, 2017 on Hotels
It was great. Will definitely stay again.
Comment from Hotel Management
Jun 11, 2017
Dear Shawna Thank you very much for your review and support. We look forward to welcoming you back in the near future. Warm regards Tomas Schilling GM- Hyatt Place San Jose/Pinares
5 out of 5
by martine

Posted Apr 20, 2017 on Hotels
The breakfast was excellent
Comment from Hotel Management
Apr 24, 2017
Dear martine Thank you very much for choosing us, we appreciate that you have taken the time to share your experience. We offer a wide range of breakfast choices, including all-time favourites like bacon, eggs and pancakes as well as Costa Rican staple ¨gallo pinto¨ and delicious coffee freshly brewed every morning. Hoping to welcome you back soon. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel for the location

Posted Mar 18, 2017
Pros: Staff and room
Cons: Lighting in room is very low -especially the bathroom
Location: Hotel is nice for the area I was in (pinares) close to the work location
Very pleasant to stay hotel staff extremely nice- and the taxi service only issue was lighting in the room; especially the bathroom
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your comments. We will definitely look at lightning options in our bathroom area. It is a pleasure to know that you enjoyed our staff interactions so much. Hoping to welcome you back in the near future. Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares