Sports facility

Reviews of Hyatt Place San José/Pinares

3.5 out of 5
Hyatt Place San José/Pinares
Plaza Momentum Pinares, Sánchez, San Jose

Reviews

9.2

Wonderful

Rating 10 - Excellent. 377 out of 540 reviews" "
Rating 8 - Good. 121 out of 540 reviews" "
Rating 6 - Okay. 26 out of 540 reviews" "
Rating 4 - Poor. 8 out of 540 reviews" "
Rating 2 - Terrible. 8 out of 540 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and neat hotel. Staff was very friendly, big and comfortable room, location was great, lots of food options around. Only ‘negative’, with soooo many amazing fruits in Costa Rica it’s a crime to have bottled sugary juices at the breakfast instead of fresh poured orange/pineapple juice!! But overall everything was really great!
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property, Convenient Location, Friendly Staff. Lots of Dining Options in the Complex. Hotel Restaurant Great too. A Rating
Stayed 4 nights in Mar 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Atentamente: Maria de Jesus Campos. F&B Supervisor on Mar 13, 2024
Muchas gracias por su comentario y su puntuacíon, para nosotros es sumamente importante.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super kind, everything was very clean
Stayed 1 night in Feb 2024
Response from Atentamente: Maria de Jesus Campos. F&B Supervisor on Mar 13, 2024
Thank you so much for your comment, we are so happy to read this. We hope to have you back in the future.

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe. Friendly staff. Good food and shopping
Stayed 1 night in Feb 2024
Response from Atentamente: Maria de Jesus Campos. F&B Supervisor on Mar 13, 2024
Thank you for your nice comment and for visiting us, we hope to have you again.

8/10 Good

Josué

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location!
Stayed 5 nights in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Feb 10, 2024
Gacias por llenar la encuesta, y por ese mensaje, nos pone muy feliz saber que la ubicación lo hizo sentir comodo, esperamos que vuelva pronto.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and spacious room. Great view of the ocean 😁 TV was worn out. Everything else was great.
Stayed 4 nights in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Feb 1, 2024
Dear Stephen, thank you for your feedback, we are glad that you enjoy the view, hope to see you again.

10/10 Excellent

Anthony, Alajuela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Feb 1, 2024
Muchas gracias Sr Anthony por su visita al hotel, nos alegra saber que fue satisfactoria, esperamos que vuelva pronto.

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place.
Stayed 3 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 25, 2024
Muchisimas gracias por tomarse el tiempo de lelnar la encuesta y dejar tan lindo comentario, esperamos que vuelva pronto.

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 25, 2024
Muchas gracias por su puntuacion, esperamos que vuelva pronto.

10/10 Excellent

Graciela

Stayed 5 nights in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 25, 2024
Muchas gracias por llenar la encuesta, de parte de todo el equipo de Hyatt Place fue un placer atenderla.

8/10 Good

Jorge, denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 13, 2024
Gracias por tomarse el tiempo de llenar la encuesta, de parte de todo el qeuipo esperamos que su estadia hay sido placentera.

10/10 Excellent

ERNESTO

Stayed 1 night in Jan 2024
Response from Maria Campos Team Leader on Feb 1, 2024
Muchas gracias don Ernesto por su puntuacion. Esperamos que nos visiten pronto.

10/10 Excellent

William S

Stayed 1 night in Jan 2024
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 10, 2024
Muchas gracias por su puntuación. Esperamos que vuelva pronto.

10/10 Excellent

Sunil, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated in enclosed area with plenty of dinning and shopping choices
Stayed 6 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 10, 2024
Muchas gracias por su puntuación. Esperamos que vuelva pronto.

10/10 Excellent

Tatsuo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from center of the city, but convenient place for quiet stay.
Stayed 6 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 3, 2024
Muchas gracias por su puntuación. Esperamos que vuelvan a hospedarse con nosotros. Feliz año nuevo.

10/10 Excellent

Twinkle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!! Great hosts and very clean and convenient hotel. We stayed with our little kiddos and had tons of fun!
Stayed 1 night in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 3, 2024
Muchas gracias por su comentario, nos da mucha felicidad que su estadia fuera placentera. Esperamos que vuelva pronto.

8/10 Good

Twinkle

Stayed 3 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Jan 25, 2024
Muchas gracias por contestar la encuesta, de parte de todo el equipo de hyatt place esperamos que vuelva a visitarnos pronto.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 30, 2023
Gracias por su puntuación. Esperamos tenerlo pronto ocn nosotros.

10/10 Excellent

Kavitha

Stayed 5 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 30, 2023
Gracias por su calificación, esperamos que vuelvan pronto.

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
Service was good. Helpful check in. Go the room I requested and earlier check in. Good breakfast.
Stayed 2 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 30, 2023
Gracias por su puntuación, nos alegra saber que su estadia fue plancentera. Esperamos que vuelva pronto.

10/10 Excellent

Xing

Stayed 1 night in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 30, 2023
Gracias por su puntuación, esperamos que vuelvan pronto.

10/10 Excellent

K

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 19, 2023
Muchas gracias por tomarse el tiempo de llenar la encuesta, esperamos que vuelvan pronto

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book here!
Amazing place. I find it's pretty cheap compared to everything it offers.
Stayed 1 night in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 19, 2023
Gracias por tomarse el teimpo de llenar la encuesta. Los esperamos pronto.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 19, 2023
Gracias por sacar el tiempo de llenar la encuesta. Los esperamos pronto.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 13, 2023
Muchas gracias por su puntuación, lo esperamos pronto.

10/10 Excellent

K

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Dec 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 13, 2023
Muchas gracias por su respuesta, esperamos tenerlo pronto con nosotros de nuevo.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Dec 1, 2023
Mucgas gracias por contestar la encuesta, lo esperamos pronto con nosotros.

10/10 Excellent

Karen, Jensen Beach

Traveled with partner
Liked: Cleanliness
The front desk, service area and restaurant staff were very nice and made the quests feel welcomed. Miss de Jesus, who I believe is the team leader was just the most helpful person, exactly what the hotel needs in the lobby. She was helping her co-workers in the morning breakfast buffet, cleaning tables, helping quests and cheerfully making it a good morning. She is a perfect person for her position with Hyatt.
Stayed 1 night in Oct 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Nov 11, 2023
Muchas gracias por su sacra el tiempo y dejarnos tan maravilloso comentario, esperamos que vuelvan a hospedrse con nosotros pronto y podamos seguir haciendoles sentir en casa.

10/10 Excellent

Karen, Jensen Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable area and lots of places to eat
Stayed 2 nights in Oct 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Nov 3, 2023
Gracias por tomarse el tiempo de comentarnos, esperamos que vuelva pronto a su casa en Curridabat.

10/10 Excellent

Monika, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very convenient
Stayed 3 nights in Oct 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Nov 3, 2023
Gracias por tomarse el tiempo de llenar la encuesta, estamos muy felices de saber que su estadia fue bastante agradable para usted, esperamos verla pronto de nuevo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Oct 24, 2023
Gracias por tomarse el tiempo de contestar la encuesta. Buen día.

10/10 Excellent

Carlos Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, only that to get to the Lobby, one have to use an elevator
Stayed 3 nights in Sep 2023
Response from Gallery Host Team Leader on Oct 4, 2023
Buenas tardes, muchas gracias por su respuesta, para nosotros es un placer que se haya hospedado con nosotros. Esperemos que vuelva pronto, tenemos tambien acceso por escaleras al lobby.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We always have problems checking in.
Stayed 1 night in Sep 2023
Response from Jorge Mata on Sep 26, 2023
Good morning;Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to restaurants, malls, city. Check in was a little too extensive and even asked for my wife's ID, check in need to be simplified.
Stayed 1 night in Sep 2023
Response from Jorge Mata on Sep 26, 2023
Dear Hector;Thank you very much for taking the time to write following your recent stay with us. I am glad to hear that your experience in general was good. I also would like to thank for your feedback regarding the check in process, we will be discussing this with our team and will definitely make the improvements.Thank you very much for choosing us and I hope to have the opportunity to welcome you back to our hotel on your next visit to San Jose.Best regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
You can rest and go party in the same place without noise in your room
Stayed 4 nights in Aug 2023
Response from Jorge Mata on Sep 26, 2023
Dear Maria,Thank you very much for taking the time to write following your recent stay with us. I am very happy to hear that your experience was satisfactory.It is extremely motivational for us to receive messages like yours and one more reason to continue giving the best of ourselves at all times.Thank you very much for choosing us and I hope to have the opportunity to welcome you back to our hotel on your next visit to San Jose.Best regards

10/10 Excellent

Jorge, denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Maria Campos Team Leader on Sep 28, 2023
Muchas gracias por tomarse el tiempo de contestar la encuesta, esperamos que vuelva a hospedarse nuevamente con nosotros.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel inside shopping strip circle. Nice rooms
Stayed 1 night in Aug 2023
Response from Jorge Mata on Sep 26, 2023
Dear Tony,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards!

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
In a great location with restaurants and Walmart close. Great stay
Stayed 1 night in Aug 2023
Response from Jorge Mata on Sep 26, 2023
Dear Richard;Thank you very much for taking your time to evaluate your recent stay with us. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. Best regards!

8/10 Good

Karen, Jensen Beach

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been coming for years to stay in this Hyatt. We wish we have more accommodations choices there aren’t any other hotels in the east side of San José, this means no competition 😔
Stayed 3 nights in Aug 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Sep 26, 2023
Muchas gracias por tomarse el tiempo en completar nuestra encuesta sobre su reciente estadía con nosotros. Estuve revisando en detalle sus respuestas y me gustaría si es posible entender en más detalle en que fallamos para inmediatamente hacer los correctivos. Para nosotros su opinión es de vital importancia para mejorar cada día y su retroalimentación será indudablemente de gran valor. Nos apasiona lo que hacemos y estamos seguros de que, si no da una segunda oportunidad, nos reivindicaremos y tendrán con nosotros una experiencia excepcional. Por favor no dude en contactarme directamente a mariadejesus.campos@hyatt.com para lo que necesite de nosotros.De nuevo muchas gracias por su feedback y espero poder darle la bienvenida de nuevo a nuestro hotel en su próxima visita a Costa Rica

4/10 Poor

Maria del Mar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was not ready at check-in time
Stayed 1 night in Aug 2023
Response from Atentamente: Maria de Jesus Campos. Team leader on Sep 26, 2023
Muchas gracias por tomarse el tiempo en completar nuestra encuesta sobre su reciente estadía con nosotros. Estuve revisando en detalle sus respuestas y me gustaría si es posible entender en más detalle en que fallamos para inmediatamente hacer los correctivos. Para nosotros su opinión es de vital importancia para mejorar cada día y su retroalimentación será indudablemente de gran valor. Nos apasiona lo que hacemos y estamos seguros de que, si no da una segunda oportunidad, nos reivindicaremos y tendrán con nosotros una experiencia excepcional. Por favor no dude en contactarme directamente a mariadejesus.campos@hyatt.com para lo que necesite de nosotros.De nuevo muchas gracias por su feedback y espero poder darle la bienvenida de nuevo a nuestro hotel en su próxima visita a Costa Rica.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and well maintained. Breakfast has a very large variety. Restaurants very close by. Traffic outside the hotel is very busy.
Stayed 1 night in Aug 2023
Response from Jorge Mata on Sep 26, 2023
Dear Bruce,Thank you very much for taking the time to write following your recent stay with us. I am glad to hear that your experience in general was good.Best regards

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have as a hi light the restaurant, the breackfast it self, and I like the meals and also the attentions from the staff. close to the hi way and very confortable rooms.
Stayed 6 nights in Jul 2023
Response from Jorge Mata on Sep 26, 2023
Dear Cesar,Thank you very much for your kind words. We are happy that you enjoyed our breakfast and the staff attentions.You are welcome to come back.Best regards

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to iMax theater.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Hotels.com has their check in at 2pm but when I showed up to the hotel, was told 3pm, ended up having to wait 20 mins to get my room. 1st floor of the hotel is in the basement and even though I need my natural light, I couldn't open the curtains as my window had a lovely view of the highway exit and the homeless people around. Breakfast was meh, if the scrambled eggs were more runny, they'd be eggs soup.
Stayed 1 night in May 2023

10/10 Excellent

SAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023