Ratings based on 149 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place to stay!

Posted Oct 13, 2017
Pros: Everything.
Location: Located in San Jose, Costa Rica
Staff were very friendly and spoke English. It was a terrific experience for us. The hotel was very comfortable and pleasant to stay in.
Comment from Hotel Management
Oct 15, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your review, it is very rewarding to know you found so much comfort during your recent stay. We look forward to your next visit. Tomas Schilling GM - Hyatt Place San Jose/Pinares
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to cartago

Posted Sep 16, 2017
Close to Cartago. Good breakfast. Exc serivce. Good location
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your review and patronage. Trusting you had a very pleasant experience, we look forward to your return. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
1 out of 5
by A verified traveler

Posted Aug 30, 2017
Terrible don't stay here, definitely not worth th money!
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your feedback. Please allow me to apologize if your experience did not meet your expectations. Respectfully Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great location

Posted Aug 23, 2017
The hotel is situated in a gated shopping center so it's great for restaurants, beauty salon, pharmacy, etc. The hotel itself is neat and the staff is very patient. They don't allow four people in a room so don't think you can get two double beds and add the extra guests there. We took our daughters last minute, thinking they could sleep in the other double bed, and had to reserve another room. Also, the room they gave us had a musty smell. It seems they hadn't used it in a while. They changed us to another room and it was fine. We've stayed there several times and we're always satisfied. The breakfast is excellent.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear Eli Thank you very much for your review, we apologize for any inconveniences caused and it is a pleasure to know that your are thinking of staying with us again in the future. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
3 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

The hotel is near of the city .but the staff was n

Posted Aug 8, 2017
The hotel is fine ,, the staff was not very attentive ,, upon leaving the hotel they did not want to help me with my bags .. they said they would look for a cart and I did .. when I arrived at the hotel someone came with a cart and I I packed my bags up to the room, but that did not happen when I left.
Comment from Hotel Management
Aug 14, 2017 by General Manager, Hotel Management
Dear jaqui Thank you very much for your review. Please allow me to apologize for any inconsistency in service. Hoping to welcome you back in the near future. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
4 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic

Excellent overall hotel... Just one thing...

Posted Jul 28, 2017
Is excellent in everything like friendliness, staff, clean, location, restaurant, parking, the room was great... There are two things I didn't like, the pool is not good at all; too small, hidden some place and surrounded by walls, not pleasant to go swimming. But most of all, the hotel doesn't have room service! Instead you can order and then go down to pick it up, and later go down to bring the tray with the dirty dishes, unless you want to stay with those, and the corresponding smell, in your room. That is just crazy the hotel doesn't have room service. Overall very good!!
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear JOSE Thank you very much for your review. We are working on ways to provide an better alternative to our room service, it is a pleasure to know that you enjoyed your stay so much. Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Luxurious accommodation

Posted Jul 19, 2017
Pros: Cleanliness and modern decor.
Cons: Nothing of significant appearance.
Location: Shopping, sports lounge, sightseeing, banking. Location approximately 25 minutes from central downtown of San Jose.
Location situated with variety of retail businesses and restaurants. Major retailer Walmart across the street from Monument Plaza/Hyatt Place. Hotel suited for family, business and individual travel.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Dear Guapo Thank you very much for choosing us. Your lovely feedback is much appreciated and hope to welcome you back in the near future. Regards Tomas Schilling GM-Hyatt Place San Jose/Pinares
4 out of 5
by Luis

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017
Dear Luis Thank you very much for your review and support. Looking forward to your next stay. Regards Tomas Schilling GM-Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017 on Orbitz
Well it's like this they treat me like family I haven't been there in seven months and they all remember that's a good feeling yes I will always stay there when I come to San Jose Costa Rica
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Dear Guest We are please to understand how we made you feel. Thank you for your support . Most sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by Laura

excellent hotel

Posted Jun 30, 2017 on Hotels
This hotel was very clean and updated. I would definitely stay here again. The beds were also very comfortable and the room was very cozy.
Comment from Hotel Management
Jul 2, 2017
Dear Laura Thank you for your lovely comments. It is wonderful to know that you had such a comfortable stay. We look forward to your next visit. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares