Ratings based on 131 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel for the location

Posted Mar 18, 2017
Pros: Staff and room
Cons: Lighting in room is very low -especially the bathroom
Location: Hotel is nice for the area I was in (pinares) close to the work location
Very pleasant to stay hotel staff extremely nice- and the taxi service only issue was lighting in the room; especially the bathroom
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your comments. We will definitely look at lightning options in our bathroom area. It is a pleasure to know that you enjoyed our staff interactions so much. Hoping to welcome you back in the near future. Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by Leonard

Posted Mar 2, 2017 on Hotels
3 or 4 stays here best place to stay if you are in the area. Nice rooms at a decent price, breakfast buffet is really good, the staff here is excellent and make this place an incredible value.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Leonard Thank you very much for such a lovely review All our staff members carry a very authentic sense of hospitality and care, it very important to us that you have highlighted service in your comments as this feeling is what we strive to achieve with each and every interaction. Hope to welcome you back in your next visit to this beautiful country Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Very clean hotel with very friendly staff

Posted Feb 28, 2017
Great staff excellent breakfast good location with stores and restaurants close by
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest Thank you for your review and for highlighting such important aspects as service and cleanliness. we look forward to your next stay. Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by William

Very Clean; great breakfast included;

Posted Feb 11, 2017 on Hotels
Hotel is integrated into a shopping plaza containing perhaps 8 or 9 pretty good restaurants of all types: Mexican, Seafood, Chinese, Indian, plus several others. MacDonalds and Wal-Mart across the street. Gymnasium is a little sparse on equipment; has 2 treadmills, elliptical, and bike. In the morning it's completely full but after 8:00 pm it's used less. Breakfast is awesome; hot food; omelettes to order; all you can eat all included.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear William Thank you very much for your review. It is a pleasure to see that you found our location so convenient and that you kept up with your fitness routine. Our buffet breakfast is well regarded in the city of San Jose, we always try to incorporate new fresh and local options for our guests. Hoping to welcome you back in the near future. Regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by A verified traveler

Excellent hotel!

Posted Jan 28, 2017 on Hotels
Absolutely one of my favorite hotels in recent memory, from a 60% business traveler. Everything was great from the check-in to the check-out. The staff was amazingly friendly and courteous, the room was stellar, the bed was incredibly comfortable, the food was delicious. I will definitely stay here again next time I come to San Jose.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Guest Thank you very much for such a wonderful review. Your experience was the result of a dedicated team´s hard work, we are delighted to know that you enjoyed your stay so much and that we have your support. We look forward to your next visit. Sincerely Tomas Schilling GM - Hyatt Place San Jose/Pinares
4 out of 5
by Carsten

Convenient and clean.

Posted Jan 5, 2017 on Hotels
Breakfast wasn't anything to write home about.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Carsten Thank you for your rating and the area of opportunity to focus on. We are constantly working in new ways to improve our breakfast, with additional hot dishes on the kitchen skillet, rotating pastry and juice choices and the always delicious Costa Rican coffee. I hope we have the pleasure of welcoming you back on your next visit to this beautiful country. Warm regards Tomas Schilling General Manager - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from valdosta ga

Posted Nov 18, 2016 on Orbitz
My stay was out of this world everyone from the head manager down to housekeeping I love them they made me feel at home the guest were great to I checked out November 11 I shall return in 90 days that to hotel haytt and the food was great
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear turbine Thank you for your lovely comments and we look forward to your return. Warm regards Tomas Schilling General Manager - Hyatt Place San Jose/Pinares
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 12, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

The only good hotel to the East of San Jose

Posted Sep 26, 2016
Pros: Location. Clean. Modern.
Cons: Curtains.
Location: Right smack in the middle of a fun plaza/mall. Good location.
It is a good hotel for business, modern, clean and with all the advantages of a franchise. Convenient 24 hour restaurant and bar. Every detail was perfect, the breakfast was unexpectedly good. Personnel were well trained in customer service. My only critique: The "modern" hotels such as this one use a roll-down curtain instead of blinds, making the room very bright in the morning.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear guest Thank you for sharing your experience. We are please to see hat our 24 hrs. service suited the purpose of your visit. We will verify our black out roll-downs to make sure that there is not light filtering through. Sincerely Tomas Schilling General Manager - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2016
Very good location with many restaurants and coffee shops in the same complex. Minutes to center San Jose, about 1 hour to airport depending on traffic. The breakfast was great, room was very comfortable and quite, good bathroom with all the amenities. Overall very good fro the money.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest Thank you for sharing your experience. our rooms are generous in size and conveniently equipped. Breakfast is always included in our rates and it is freshly prepared every day. Hope to welcome you back soon.