Ratings based on 169 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel very accommodating staff

Posted Mar 12, 2018
My stay at the Hyatt was a wonderful experience. Hotel staff are very friendly and accommodating. Daily breakfast was very good with a variety of local and continental foods and lots of local fruits. The rooms were comfortable, spacious and very clean. Overall a very pleasant stay.
Comment from Hotel Management
Mar 17, 2018 by General Manager, Hotel Management
Dear Ad Thank you for taking the time to write this review and highlight our service. We are continuously incorporating new options to our breakfast to make it a memorable experience for our guests. We look forward to your return. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 18, 2018
Nice room, excellent location at Curridabat, West of San Jose. Nice comfortable bed.
Comment from Hotel Management
Feb 18, 2018 by General Manager, Hotel Management
Dear Guest Thank you very much for your comments. We hope to welcome you back very soon. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great hotel in the city

Posted Jan 29, 2018
It was a great place to rest. The room is big enough, the bed is super comfortable and the food was amazing
Comment from Hotel Management
Jan 30, 2018 by General Manager, Hotel Management
Dear Daniela Thank you for your review. We have the biggest standard rooms in the market and are continuously adding new food and beverage options to our menu. It is great to know you enjoyed your stay so much Warm regards Tomas Schilling General Manager - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location , delicious breakfast, the best

Posted Jan 22, 2018
I really enjoy this place , people are great , cleaness at highest level
Comment from Hotel Management
Jan 22, 2018 by General Manager, Hotel Management
Dear Guest Thank you very much for highlighting our service and cleanliness. We look forward to your next stay. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by A verified traveler

Great night sleep

Posted Jan 17, 2018
Pros: Super Comfy Bed, good food 24/7. Staff very friendly
Location: Plenty of restaurants and commerce around.
Great place to stay for business. Free Wi-Fi, Gallery Host 24/7
Comment from Hotel Management
Jan 17, 2018 by General Manager, Hotel Management
Dear Rebeca Thank you for your review. We look forward to your next visit. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay

Great room not easy to get to from the airport

Posted Jan 7, 2018
The room is great! There is a separate living area with a couch, table, desk (etc). The bedding is also good quality. The bed is very firm. The bar and restaurant are opened 24 hrs! There are also a few other restaurants and shops attached to the hotel! It is quite nice! The worst part is that it is $50 USD to get from SJO to the hotel. I am only here for 1 night so the extra $100 to get to and from the airport seem a bit ridiculous. I would not stay here unless you are staying for at least a few days to make that cost worth it.
Comment from Hotel Management
Jan 8, 2018 by General Manager, Hotel Management
Dear Meghina Thank you for your comments. We are very pleased to know that you found comfort and quality in our room and services. There are definitely alternatives to airport transportation, unfortunately traffic can be a factor during certain times of the day. We look forward to your return. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Tres Ríos

Safe, clean, cozy and beautiful.

Posted Dec 22, 2017
Staff is very friendly and nice, rooms are clean, cozy, confortable, spacious. Food was very good, delicious indeed. We had a small congress during the last weekend and organization was fabulous. Will stay and plan other meetings in the future.
Comment from Hotel Management
Dec 22, 2017 by General Manager, Hotel Management
Dear Marta Thank you very much for your comments. We are delighted to know of the success and appreciate your support for future meetings. Have a lovely end of the year. Warm regards Tomas Schilling GM-Hyatt Place San Jose/Pinares
5 out of 5
by Gordon

Posted Dec 19, 2017 on Hotels
No complaints at all! And the breakfast was the best we have had in a hotel in Costa Rica
Comment from Hotel Management
Dec 21, 2017
Dear Gordon Thank you very much for your review. We are very proud to offer a wide range of Costa Rica's delicious fruits together with the all your breakfast favorites freshly prepared. It is a pleasure to know that you enjoyed your stay so much. Looking forward to your return Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
by Kevin

Great hotel and great location!

Posted Dec 18, 2017 on Hotels
This hotel was great! The rooms were nice, comfy and had room to move around. We had one with two queen beds and a couch which was great. The best part about the hotel was its location. We usually stay in Escazu, but decided to not do that this weekend since the traffic over there is out of control. The area around this hotel has a cinema, an IMAX theater, lots of great restaurants and shopping and even a food truck lot. We would stay in this area and in this hotel again for sure. Great breakfast too! I was really impressed - great value for the price.
Comment from Hotel Management
Dec 20, 2017
Dear Kevin Thank you very much for your review. It is great to see that you ha such a wonderful time during your stay and enjoyed our location so much. We hope to welcome you back very soon. Warm regards Tomas Schilling GM - Hyatt Place San Jose/Pinares
5 out of 5
Recommended
for Everyone
by A verified traveler from santo domingo

Very nice personnel , excellent breakfast

Posted Nov 11, 2017
I alway stay at this hotel , I highly recommend it
Comment from Hotel Management
Nov 13, 2017 by General Manager, Hotel Management
Dear Eddie Thank you very much for your support. We look forward to your return Warm regards Tomas Schilling GM-Hyatt Place San Jose/Pinares