Ratings based on 155 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean , but

Posted Sep 11, 2017
nice and clean, with guards on entrance , but they don't have shuttle after 11pm and there are late night flights.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA PAZ

Excelent staff and room

Posted Sep 4, 2017
Pros: Food and the friendly service of all staff
Cons: some day you have to instal a sauna
Location: It is very close to the airport, and the shuttle bus runs every half hour, great if you do not need to the city
I ve been for only one night because I was in transit to take a plane a day after. The service, food, friendly staff took my attention. The facilities are great and the room very confortable.
Comment from Hotel Management
Sep 4, 2017 by Elizabeth , Hotel Management
Thank you for taking the time to let us know your experience at our hotel. we will like to welcome you back soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from indianpolis

Posted Sep 2, 2017
It was a good 😊 experience we love their service cleanesnest the staf was great
Comment from Hotel Management
Sep 4, 2017 by Elizabeth , Hotel Management
Thank you for taking the time to let us know your experience at our hotel. we will like to welcome you back soon. Kind regards.
2 out of 5
by A verified traveler from Maryland

Uncomfortable hotel staff

Posted Aug 26, 2017
From the parking lot I feel very uncomfortable. The security keep spying on us. Follow us to the room and talking about us trough the radio. I informed the front desk I had guest accompanied me but not sure if they would stay the night, if so, I would inform them. It was very, very uncomfortable experience. Specially after 4 driving 4 hours, hungry late at night...very disappointed
Comment from Hotel Management
Sep 4, 2017 by Elizabeth , Hotel Management
First of all, I want to thank you for taking the time to let us know your experience at our hotel. These comments help us to improve the product and service quality offered to our guests. We are taking in consideration all the comments you mention and we are really concerned about your comments of the security. Please accept our most sincere apologies for the inconveniences. Again, thank you for your comments that help us to improve in order to offer you a better product and Service. We hope to welcome you back in the future, when I am sure we will be to restore our image about our hotel and quality of service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Airport

Posted Aug 24, 2017
Perfect for being next to airport while waiting for a connection Rooms are clean and comfortable has a nice pool and aceptable buffet
Comment from Hotel Management
Sep 4, 2017 by Elizabeth , Hotel Management
Thank you for taking the time to let us know your experience at our hotel. we will like to welcome you back soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the airport, courtesy shuttle

Posted Jul 4, 2017
The hotel is very safe & clean. The receptionist was friendly, & the bar tender, Geovanni, was very courteous. We will definitely be coming back.
Comment from Hotel Management
Jul 5, 2017 by Elizabeth Estrada, Hotel Management
Thank you very much for your comment about the recepcionists and Geovanni we are going to let them know. Thank you for giving us the opportunity to visit us, we will like to welcome you back soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice and clean hotel and friendly staff

Posted Jul 2, 2017
Very Nice and clean hotel and friendly staff and food is excellent
Comment from Hotel Management
Jul 5, 2017 by Elizabeth Estrada, Hotel Management
Thank you very much for your nice review about the hotel and Los Balcones Restaurant. We look forward to welcoming you soon again in El Salvador.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice place

Posted Jul 1, 2017
Beautiful hotel Polite staff All of the amemenities you could possibly want or need Most important SAFE!!!!
Comment from Hotel Management
Jul 5, 2017 by Elizabeth Estrada, Hotel Management
Thank you very much for your nice review about our property. We look forward to welcoming you soon again in El Salvador.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jun 24, 2017
The staff was polite and profession during my stay.In addition, i was placed in a room that had a stained bed cover and was immediately moved to a different room once i reported the issue.
Comment from Hotel Management
Jul 5, 2017 by Elizabeth Estrada, Hotel Management
Thank you very much for your comments, I apologies for the inconvenience during your stay. we will like to welcome you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel will recommended

Posted Jun 14, 2017 on Orbitz
Very nice hotel nice restaurants great parking nice plans to use it again
Comment from Hotel Management
Jun 19, 2017 by Elizabeth Estrada, Hotel Management
Thank you so much for your comment. We look forward to welcoming you soon again in El Salvador, kind regards!