Ratings based on 137 Verified Reviews

4.2 out of 5
79% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Total Ripoff

Posted Dec 5, 2017
Pros: Nothing
Cons: Everything
Don't book with this hotel. We are outraged and disgusted with how we were treated.
Comment from Hotel Management
Dec 12, 2017 by The Andean Wings Family, Hotel Management
Dear friends, Thank you very much for your comments, in Andean Wings we give very high importance to all the opinions of our guests, we read it carefuly, talk with our staff and try to understand what could have happened, all this in order to find the best solutions to improve our services in general. We want to offer our appologies, we felt very sorry for you reading your comment, defenitely we didn't reach out any of your expectations and this is very dissapointing for us but encourage to move at the same time, as you can see most of our guest have a high average satisfaction while stay with us, anyway we understand that something could happen during your stay. Our appologies again and thank for your visit . Sincerely. The Andean Wings Family.
4 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Great location, beautiful atrium

Posted Nov 10, 2017
Great location near the main plaza. Beautiful atrium area, clean rooms, great staff. The bathroom is small, only downsize. Slightly overpriced for room size and quality.
Comment from Hotel Management
Nov 10, 2017 by Eva LLancay., Hotel Management
Thank you very much for your comments and feedback, it is very important for us to know how was your experience and we would like to offer our apologies for this inconvenience. We have shared your information to the manager and we have already taken action in order to improve our service We hope you enjoyed the rest of your trip and whish you a nice day. Best Regards. The Andean Wings Family
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Good blend of price and comfort

Posted Sep 29, 2017
Cons: Occasionally forgot to replenish coffee or water in the room
Perfect place for a visit to Cusco. All the comforts of a high end hotel but the price and funkiness of a boutique hotel. Food was very good and the staff fabulous. Occasionally forgot to replenish coffee or water in the room but this was a trivial negative when compared with the many pluses. A great place to stay.
Comment from Hotel Management
Oct 2, 2017 by Andean Wings Family , Hotel Management
Dear friends, Than you very much for your comments and feedback, those will help us to improve our service. We are sorry for any inconvenience you experienced during your stay, certainly Andean Wings is a unique hotel and a truly small boutique placed in an historical house, we have quite different rooms with categories from standard to lovely Suites, with our style and personalized service we have satisfied to all our different clients very well, we are sorry this was not your case and with this we know that there are still points to improve. We hope you enjoyed the rest of your trip and whish you a nice day. Best Regards Andean Wings Family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Beautiful, clean, prime location

Posted Sep 24, 2017
Beautiful character hotel in an optimal location. The staff goes out of their way to make your stay outstanding. The price you pay for old character is, of course the plumbing. During prime time ( for example after my long day of travelling to and from Machu Picchu by train) hot water is scarce... lukewarm shower before bed and a hot shower in the morning made due. The delicious breakfast that was included made up for the lack of hot water in my mind.
Comment from Hotel Management
Oct 2, 2017 by The Andean Wings Family., Hotel Management
Dear friends, Than you very much for your comments and feedback, those will help us to improve our service. We are sorry for any inconvenience you experienced during your stay, certainly Andean Wings is a unique hotel and a truly small boutique placed in an historical house, we have quite different rooms with categories from standard to lovely Suites, with our style and personalized service we have satisfied to all our different clients very well, we are sorry this was not your case and with this we know that there are still points to improve. We hope you enjoyed the rest of your trip and whish you a nice day. Best Regards The Andean Wings Family.
4 out of 5
by Sherri

Posted Sep 11, 2017 on Hotels
The hotel is in an excellent location. The furnishings are very nice. The bed and pillows extremely nice. The internet, however, was very poor. Even in the common areas it was sketchy. When the hotel charges a 10% resort fee, I would expect that the internet service be better. I'm not sure what the resort fee gets you other than a higher per night charge. The concierge, Henry, was very helpful.
Comment from Hotel Management
Sep 18, 2017
Thank you very much for your comments and feedback, it is very important for us to know how was your experience and we would like to offer our apologies for this inconvenience. We have shared your information to the manager and we have already taken action in order to improve our service de la red de wifi. We started works in the hotel that will improve the wifi signal inside the rooms, we hope this finally fix the wifi problems very soon. Sincerely... Andean Wings Family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice hotel, comfortable, close to the main plaza,

Posted Sep 11, 2017
Pros: Small size, coziness, location and staff
Cons: Computer they have for passsangers had a keyboard so deteriorated that the characters in many of the keys were imposible to read, a change would help.
Location: Very good location, walking distance from main square (aprox 400 meters)
The hotel is small and cozy, at walking distance from the main plaza. Hotel staff are very friendly and helpful. Breakfast is OK. Lunch (which we had one day) was very good. We used the Sacsayhuaman suite which is a bit bigger tan the other romos. It was quite confortable.
Comment from Hotel Management
Sep 18, 2017 by Andean Wings Family., Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. regarding your observation, we started working on this to make a total change with the computer keyboard and offer them a better service. We will be looking forward for your next visit! Best Regards. Andean Wings Family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

Quaint and Comfortable Stay

Posted Aug 23, 2017
I enjoyed my stay here! This is my fifth time to Cusco and this hotel was at the top due to price, cleanliness, friendliness and location. There Chicherrón de trucha (not on menu) is excellent! Breakfast was very good too. Love the guacamole on croissant or toast! The staff was very responsive and kind. The only thing that bothered me was the door lock on my room. You could jiggle and open it without a key. I let the staff know but it never got fixed. The security of the hotel was very good though, so this was a minor inconvenience. But they should fix it. I would recommend this place.
Comment from Hotel Management
Sep 18, 2017 by Andean Wings Family., Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. regarding your observation, we started working on this to make a total change with the lock of the room this always to continue maintaining the tranquility of all our guests Sincerely... Andean Wings Family.
5 out of 5
by A verified traveler

Posted Aug 16, 2017 on Hotels
Beautiful hotel in the center of Cusco, highly recommend!
Comment from Hotel Management
Sep 18, 2017
Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards. Andean Wings Family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best stay anywhere ever!

Posted Jun 27, 2017
This was amazing. The decor, the room, the staff, the food. I highly recommend this place!
Comment from Hotel Management
Jun 30, 2017 by The Andean Wings family., Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards...
5 out of 5
Recommended
for Everyone
by A verified traveler from T

After the Inca trail

Posted Jun 23, 2017
The service was great! It felt like home, staff was so nice and they even took the extra time to wait for our late check in after our hike. Definitely will visit again
Comment from Hotel Management
Jun 30, 2017 by The Andean Wings family., Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards...