Ratings based on 149 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

An excellent place to begin and end the Inca Trail

Posted Feb 4, 2018
Location: Very close to the center of Cusco.
This is is an excellent place to stay if you are planning to do the Inca Trail. Very centrally located and pleasant atmosphere. Staff is very helpful.
Comment from Hotel Management
Feb 5, 2018 by Mirsha Morales, Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with amazing staff

Posted Feb 3, 2018
Do check out the restaurant: it was excellent. Room was gorgeous and clean. Staff were helpful with arranging taxis and preparing a boxed breakfast for us, since we had to be out early in the morning.
Comment from Hotel Management
Feb 5, 2018 by Mirsha Morales, Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards...
4 out of 5
by A verified traveler from toronto

great location and hotel but

Posted Dec 31, 2017
they asked for my credit card, however 3 days after i left there were a $1000s of dollars of charges to my card from the US and Europe. I didnt use my credit card on the trip, and they were the only hotel who asked for my card. Be careful
Comment from Hotel Management
Jan 9, 2018 by Mirsha Morales, Hotel Management
Dear Friend, We are really sorry for reading your comment, the hotel has a policy to request the information of the credit card of our guests (as many hotels), but it is only as a guarantee and we do not charge any amount without our guests' authorization. Once again we are sorry to know about this charge to your credit card, but Andean WIngs is a company that provides guarantee and trust services to its clients.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Dec 23, 2017
The hotel is clean and nice. The location is pretty good (near to Plaza De Armas) but really quiet. Staff members in the hotel are very passionate and willing to help me. The only defect is that the wifi signal is a little weak, I can only connect wifi in specific areas of my room.
Comment from Hotel Management
Dec 26, 2017 by Eva LLancay., Hotel Management
Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We would like to offer our apologies for this inconvenience whit the WI-FI service We have shared your information to the manager and we have already taken action started works in the hotel that will improve the wifi signal inside the rooms, we hope this finally fix the problems very soon. We hope you enjoyed of your trip and whish you a nice day. Best Regards. The Andean Wings Family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 21, 2017
Charming except cold showers nice and quiet. 2 min to main square
Comment from Hotel Management
Dec 26, 2017 by Eva LLancay., Hotel Management
Dear Friends, thanks much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you We have shared your information to the manager and we have already taken action in order to improve our service. We hope you enjoyed the rest of your trip and whish you a nice day. Best Regards. The Andean Wings Family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Ideal location in downtown Cusco

Posted Dec 17, 2017
Nice hotel very clean. Fireplace in the bar is amazing! Everything was clean and nice. Our room was a little small but perfectly acceptable for a night or two. All the people here were amazing!
Comment from Hotel Management
Dec 20, 2017 by Eva LLancay., Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards. The Andean Wings Family.
1 out of 5
by A verified traveler

Total Ripoff

Posted Dec 5, 2017
Pros: Nothing
Cons: Everything
Don't book with this hotel. We are outraged and disgusted with how we were treated.
Comment from Hotel Management
Dec 12, 2017 by The Andean Wings Family, Hotel Management
Dear friends, Thank you very much for your comments, in Andean Wings we give very high importance to all the opinions of our guests, we read it carefuly, talk with our staff and try to understand what could have happened, all this in order to find the best solutions to improve our services in general. We want to offer our appologies, we felt very sorry for you reading your comment, defenitely we didn't reach out any of your expectations and this is very dissapointing for us but encourage to move at the same time, as you can see most of our guest have a high average satisfaction while stay with us, anyway we understand that something could happen during your stay. Our appologies again and thank for your visit . Sincerely. The Andean Wings Family.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Hotel close to main square

Posted Nov 18, 2017 on Orbitz
Hotel is cozy but very clean and professional. The bathroom is very nice. They also provide a free drink voucher which I never used because the altitude hit me really hard. There is complimentary tea to help with altitude sickness. Location is perfect.
Comment from Hotel Management
Nov 22, 2017 by Eva LLancay., Hotel Management
Dear friends, Thank you very much for your comment, I will share it with our staff, thank you also for taking your time writing it, for us was a pleasure to serve you and feel glad to know that you had a great stay with us, make you feel at home is for Andean Wings our main goal. We will be looking forward for your next visit! Best Regards. The Andean Wings Family.
4 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Great location, beautiful atrium

Posted Nov 10, 2017
Great location near the main plaza. Beautiful atrium area, clean rooms, great staff. The bathroom is small, only downsize. Slightly overpriced for room size and quality.
Comment from Hotel Management
Nov 10, 2017 by Eva LLancay., Hotel Management
Thank you very much for your comments and feedback, it is very important for us to know how was your experience and we would like to offer our apologies for this inconvenience. We have shared your information to the manager and we have already taken action in order to improve our service We hope you enjoyed the rest of your trip and whish you a nice day. Best Regards. The Andean Wings Family
2 out of 5
by A verified traveler

1-2 star hotel at best. Not worth more then $50/nt

Posted Oct 29, 2017 on Hotels
Hotel is at best 2 stars. Breakfast is horrible. Bells from the church’s will wake you up in most the rooms ( I was moved to a few different rooms and still 6-7 am wake up). Double charged for 2 person stay. No refund policy. All the basic rooms are ......?. The suites are a bit better, though with the wide variety of hotels around defn better options.
Comment from Hotel Management
Nov 8, 2017
Dear guests, Thank you for your time and comments. We are taking action to improve our services. We are very sorry to hear your comment about our breakfast, we do our best to provide all our guest the most delicious and healthy breakfast with local products and variety of breads, most of the time guests are happy with it, we are sorry this was not your case, we will improve even more the quality of our breakfast by reading your comments. Regarding the bells church, unfortunately this is something we cannot handle as Cusco is a very catholic city with more than 20 churches, we have to say that is part of the charm of the city, our staff was very kind moving you to different rooms but the bells cannot be shut by one hotel as you could see, earplugs may help if light sleep. We are located in a historic house from XVI century, the house is full of art and the rooms full equipped for your complete comfort. Sincerely... The office manager