Ratings based on 197 Verified Reviews

4.7 out of 5
92% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Amazing hotel in a very special town

Posted Aug 18, 2017
This is a quality hotel from the first experience and nothing was too much trouble for the staff during our stay there. What a serene place in the bustle of busy Cusco. So highly recommend the hotel
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for share your impressions about your stay with us. The hotel continuously strives to meet your needs and expectation therefore your notes are very important for us. We are glad to know that you have enjoyed your stay in Cusco. Kind regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 17, 2017
Great ambience and excellent hotel. Staff was very good and the location is terrific.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for share your impressions about your stay with us. The hotel continuously strives to meet your needs and expectation therefore your notes are very important for us. We are glad to know that you have enjoyed your stay in Cusco. Kind regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Luxurious and tremendous staff

Posted Jul 28, 2017
Pros: Staff attentiveness, proximity and walking distance to major landmarks and the major plaza and luxurious surroundings.
Cons: Nothing.
Location: Great location and only a few minutes walk to restaurants, the major plaza and major landmarks. Couldn't be better!
A terrific experience with the staff attentiveness and genuine care really standing out. They accommodated or every need and helped us with bookings, transfers and suggestions of where to eat, what to do, etc.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for choosing Belmond Hotel Monasterio for your stay in Cusco. We are very grateful for your comments complimenting the services and facilities of our hotel. Such comments always encourage us in enhancing our efforts to provide a high level of services to our guests. We sincerely hope that you have had a memorable time in Cusco and look forward to welcoming you back soon. Warm regards Arturo Schwarz
2 out of 5
by A verified traveler from NY

Staff was excellent but smell of diesel and noisy

Posted Jul 16, 2017
The staff was excellent and the court yards were beautiful. The staff was very accommodating when we didn't like the initial rooms. Unfortunately the new assigned room had a smell of diesel and when I opened the window I heard the noise of a generator. We were too tired to ask for another room switch.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for sharing the experience of your stay at Belmond Hotel Monasterio with us. We are very grateful for your comments complimenting the services of our staff, your comments are very important for us and we would have liked to know that while you were here in order to maked our best effort for you feel confortable. We hope that you have enjoy your visit and we also hope to see your in the future. Warm regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler from FL., USA

Awesome location, service, and facilities!

Posted Jul 5, 2017
From the moment we enter the hotel the staff anticipated every need with a smiling face. Jean Pierre made our visit even more special with his smile, warm demeanor, & positive attitude! I highly recommend this hotel--deserves the 5 Star rating!
Comment from Hotel Management
Jul 6, 2017 by Arturo Schwarz, Hotel Management
Dear Guest, We would like to thank you for share your impressions about your stay with us. The hotel continuously strives to meet your needs and expectation therefore your notes are very important for us. We are glad to know that you have enjoyed your stay in Cusco. Kind regards
5 out of 5
by Charles

Posted May 23, 2017 on Hotels
Amazing and beautiful trip of a lifetime
Comment from Hotel Management
May 29, 2017
Dear Guest, We would like to thank you for share your impressions about your stay with us.The hotel continuously strives to meet your needs and expectation therefore your notes are very important for us. We sincerely hope to welcome you back in the future. Best Regards Arturo Schwarz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Beautiful hotel

Posted May 16, 2017
Gorgeous hotel in heart of Cusco. Close to everything. Courtyards and buildings are stunning. No air conditioner in room only heating and no security on windows so cannot leave these open to cool room. Difficult to sleep because room was so hot. Room service and assistance from staff was superb. 9/10.....10/10 if could get air conditioning.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for choosing Belmond Hotel Monasterio for your stay in Cusco. We are very glad to know that you enjoy our property, the hotel continuously strives to meet your needs and expectation therefore your notes are very important for us, we would have liked to know that while you were here in order to maked our best effort for you feel confortable. Thank you again for sharing your experience, Best Regards Arturo Schwarz
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful but few services.

Posted May 15, 2017
Nice hotel close to Plaza de Armas. Traditional, lost of artwork but not very luxurious. Limited services.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing the impressions of your stay at Belmond Hotel Monasterio with us. We appreciate that you have taken your time to do it. Best Regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler from ithaca, NY

Most amazing staff

Posted Apr 24, 2017
This hotel is beautiful and historic. It is simply breathtaking. The staff went above and beyond to make our stay memorable and comfortable. They were so hospitable. I can not say enough good things about the staff. We also had an amazing lunch at the hotel. The food was fantastic too
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing the impressions of your stay at Belmond Hotel Monasterio with us. We are very grateful for your comments, such comments always encourage us in enhancing our efforts to provide a high level of services to our guests.Thank you once again and look forward to the pleasure of welcoming you back. Best Regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego california

Awesome!

Posted Mar 20, 2017
Feels like 6-star ! Accommodations were stunning, the staff was impeccable.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest: We would like to thannk for sharing the experience of your stay, we are very grateful for your comments complimenting the services, such comments always encourage us in enhancing our efforts to provide a high level of services to our guests. We sincerely hope that your stay in Cusco was truly memorable. Best Regards Arturo Schwarz