Ratings based on 564 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto

Friendly but some challenges

Posted Jan 9, 2018
Pros: Friendly, helpful staff.
Cons: See above.
Location: Good central location.
Staff were friendly but had issues with hot water, erroneous wake up calls (at 4 am!), stale food and varying quality of rooms (not reflected in the price of the rooms).
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Great hotel close the center of Cusco, walk everyw

Posted Dec 15, 2017
The hotel has an excellent location close to the center, every where is walkable, the hotel is comfortable, clean, very nice staff, they go beyond to help you, good breakfast, Gabby one of the girls in breakfast area always asking if we need something else , at the reception Cinthia helpful with big smile, very nice staff. I highly recommend this hotel to anyone who would like to visit Cusco.
Comment from Hotel Management
Dec 17, 2017 by Jimmy Robles, Hotel Management
Dear Zorayda, Thank you for your comment about your stay at our hotel. We are pleased to know that you enjoyed our location, facilities and service. We look forward to having the pleasure of serving you on a next visit. Sincerely, Jimmy Robles Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cusco

Posted Dec 12, 2017
Great stay, would stay again. Very timely, courteous and friendly staff. Breakfast was nice and so were the rooms. It was great to have cocoa tea available most of the time. Would recommend to others!
Comment from Hotel Management
Dec 17, 2017 by Jimmy Robles, Hotel Management
Dear Tracy, Thank you for sharing your comments with us. It is a pleasure to know that we have met your expectations in this opportunity. We hope to have the joy of welcoming you again. It will be our pleasure to serve you. Best regards, Jimmy Robles Hotel manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, Puerto Rico

Nice colonial style ranch house in the center of C

Posted Nov 3, 2017
Very nice old ranch house style hotel conveniently located in the center or Cisco. Close to PLAZA Mayor, other main attractions, restaurants and shopping. Breakfast buffet is excellent. Lots of room space and comfortable bedding. Staff provided us with map of the area as well as directions. The only inconvenience is the access by vehicle. But this is temporary because of the renovations been done next door. Definitely would recommend and stay again if in Cisco.
Comment from Hotel Management
Nov 16, 2017 by Jimmy Robles, Hotel Management
Dear Hector, Thank you for sharing your comments with us. It is a pleasure to know that we have met your expectations in this opportunity. We hope to have the joy of welcoming you again. It will be our pleasure to serve you. Best regards, Jimmy Robles Hotel manager
5 out of 5
by A verified traveler

Cusco

Posted Oct 10, 2017 on Hotels
fantastic
Comment from Hotel Management
Oct 16, 2017 by Jimmy, Hotel Management
Dear guest, Thank you for sharing your comments with us. It is a pleasure to know that we have met your expectations in this opportunity. We hope to have the joy of welcoming you again. It will be our pleasure to serve you. Best regards, Jimmy Robles Hotel manager
5 out of 5
by Rene

Beautiful hotel

Posted Oct 10, 2017 on Hotels
excellent
Comment from Hotel Management
Oct 16, 2017 by Jimmy, Hotel Management
Dear Rene, Thank you for sharing your comments with us. It is a pleasure to know that we have met your expectations in this opportunity. We hope to have the joy of welcoming you again. It will be our pleasure to serve you. Best regards, Jimmy Robles Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Pleasant and perfectly clean hotel in Cusco !

Posted Oct 4, 2017
Fifteen wonderful days in Andina Premium Hotel!! .... absolutely pleasant! Perfect location Our gratitude to Juan Carlos, Gaby and Lizabeth for their special attention and cheerful caring attitude ... I enjoyed our clean rooms daily ... perfect breakfasts we will never forget our beautiful vacation in Cusco ... Awesome !!!
Comment from Hotel Management
Oct 16, 2017 by Jimmy Robles, Hotel Management
Dear Diana, Thank you for taking the time to share your comments about your recent visit to our Casa Andina Premium Cusco hotel. It is gratifying for us to know that our facilities and service provided were able to meet your expectations and that your overall experience at our hotel was satisfactory. We have a strong service culture focused on creating memorable experiences that exceed the needs of our guests. We hope to have the joy of welcoming you again anytime soon. It will be our pleasure to serve you. Sincerely, Jimmy Robles Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent stay

Posted Oct 3, 2017
Staff are amazing. Food is good. The building is beautiful and well situated. The main sites are just a few minutes away. We had two separate stays: one night before and one night after our visit to Machu Pichu. We were able to store our luggage for a few nights free of charge (no big bags allowed on the Peru rail trains). The rooms are well appointed. Hot water is reliable. As other reviewers have pointed out, this is an older building, it lacks a pool or gym, and the rooms have no view. These are no deal breakers for me when My main objective is to explore the city and its surroundings. I found the rooms, and the service, above my expectations and very good value for money.
Comment from Hotel Management
Oct 16, 2017 by Jimmy Robles, Hotel Management
Dear Wilco, Thank you for taking the time to share your comments about your recent visit to our Casa Andina Premium Cusco hotel. It is gratifying for us to know that our facilities and service provided were able to meet your expectations and that your overall experience at our hotel was satisfactory. We have a strong service culture focused on creating memorable experiences that exceed the needs of our guests. We hope to have the joy of welcoming you again anytime soon. It will be our pleasure to serve you. Sincerely, Jimmy Robles Hotel manager
5 out of 5
by Michelle

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Oct 16, 2017 by Jimmy, Hotel Management
Hola, Michelle. ¡Gracias por tu calificación! Nos alegra saber que logramos cumplir con tus expectativas y esperamos tener el placer de recibirte nuevamente en cualquiera de nuestros hoteles. Saludos cordiales, Jimmy Robles Gerente de Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent hotel, close to amenities.

Posted Oct 2, 2017
The Hotel and staff are great, very helpful. Great breakfast every morning, and a variety of healthy foods. The rooms don't have oxygen, however you can request one for your room from reception. It's only provided for 10 minutes at a time, but it's all you need. You can also purchase one for your room for your whole stay for 35 to 40 soles. Your body will take about two days to settle to the new heights without the need of oxygen, so it is up to you. I highly recommend this beautiful hotel.
Comment from Hotel Management
Oct 16, 2017 by Jimmy Robles, Hotel Management
Dear Claudia, Thank you for taking the time to share your comments about your recent visit to our Casa Andina Premium Cusco hotel. It is gratifying for us to know that our facilities and service provided were able to meet your expectations and that your overall experience at our hotel was satisfactory. We have a strong service culture focused on creating memorable experiences that exceed the needs of our guests. We hope to have the joy of welcoming you again anytime soon. It will be our pleasure to serve you. Sincerely, Jimmy Robles Hotel manager