Ratings based on 348 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from LA

Nice location

Posted Jul 11, 2017
Pros: Location
Cons: Have AC, do something about all the guest doors that keep slamming....we are talking about all hours of the day.
Location: Look at the map and you will see that its a good location.
The location is very good, but construction was taking place and it was loud. I would recommend it to others, but I would also look into others.
Comment from Hotel Management
Jul 16, 2017 by evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
3 out of 5
by A verified traveler from Lima

Close to Plaza de Armas

Posted Jul 10, 2017
We stayed at a bad time. There were too many festivals going on. Very loud music at night. Breakfast wasn't big deal. There are other hotels close near to the Plaza de Armas, the same price but a much better breakfast.
Comment from Hotel Management
Jul 16, 2017 by evelin, Hotel Management
Dear guest, I appreciate the opportunity to know about your impressions regarding our hotel. I very much regret the inconvenience presented with the noise. I would like to mention that we have placed double glass windows in all of our rooms facing the street in order to reduce the noise problem to the minimum. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Gerente de hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location For Exploring Cusco

Posted Jul 7, 2017
Pros: The location was great. The Coca Tea in the lobby was a nice touch to help visitors with the altitude. The staff was very accommodating.
Cons: There is a bit of a sound issue with the hotel. At times it can be very noisy in the rooms.
Location: The hotel is just off the main square of Cusco. The cathedral is there as are a number of restaurants and bars.
The hotel is in a great location just around the block from the main square. The staff was very friendly and helpful and the rooms were very clean an very well maintained. My only problem was one of noise. My room was across from the main stairway and elevator so it was constantly noisy. Not a bit complaint against the hotel because I didn't make the effort to ask for a different room. But, I would definitely suggest avoiding room 203. Otherwise, the rest of the stay was quite pleasant.
Comment from Hotel Management
Jul 16, 2017 by evelin, Hotel Management
Dear guest, I appreciate the opportunity to know about your impressions regarding our hotel. I very much regret the inconvenience presented with the noise. I would like to mention that we have placed double glass windows in all of our rooms facing the street in order to reduce the noise problem to the minimum. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Gerente de hotel
5 out of 5
Recommended
for Couples
by A verified traveler from Chile

Grate options

Posted May 13, 2017 on Orbitz
Pros: all
Cons: nothing
Location: Good, next to all
good neigborhood, next to restaurants and main square, all perfect
Comment from Hotel Management
May 16, 2017 by evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito, Ecuador

Nice Hotel in a good location

Posted May 9, 2017
Everything was really good and it is located near everything: retaurants, stores, the market, churches.
Comment from Hotel Management
May 16, 2017 by evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton,Florida

Wonderful experience

Posted Apr 28, 2017
The staff were very attentive ! Super clean, breakfast was delicious, from 5 am till 10 am ( just in case you wake up late ) Thanks
Comment from Hotel Management
May 3, 2017 by evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with friendly staff

Posted Apr 10, 2017
The hotel is very close to the main plaza, the room was very clean, the staff super friendly. There are shops and restaurants very close to the hotel. The room was renovated, the beds were confortable. I would recommend this hotel to anyone who wants to spend a few days in Cusco.
Comment from Hotel Management
Apr 11, 2017 by evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
5 out of 5
by Roger

Perfect for Family Vacation

Posted Mar 29, 2017 on Hotels
Great location and great service, safe and close to everything
Comment from Hotel Management
Apr 1, 2017 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel!

Posted Mar 28, 2017
Pros: Loved the room
Cons: More options for the breakfast would be nice.
The hotel is clean and has modern updates, very nice room! The staff were so kind and helpful. It is very close to the main plaza and to many shops and restaurants.
Comment from Hotel Management
Mar 30, 2017 by evelin, Hotel Management
Dear Guest: Thank you for taking the time to share your impressions regarding your stay at our hotel Casa Andina Classic Cusco Plaza. I am pleased so good comments regarding the care of our team. Also, I'm glad you have been properly rest in your room. On the other hand, I would tell that breakfast we offer in our hotels in the Classic brand belongs to the standard of the chain, which consists of varieties of breads, cheeses and hams, yoghurts, juices and hot options. Similarly, we regret that you found it not very varied. Rest assured that we have shared your comments with the areas involved to evaluate alternatives for improvement. We hope to have the opportunity to receive it again. Best regards, Evelin Chalco Hotel manager
5 out of 5
Recommended
for Couples
by A verified traveler from El Cerrito, United States of America

Excellent value, location and staff

Posted Nov 19, 2016
Pros: Location, staff assistance with tours, taxis, laundry and advice. Room quality and cleanliness.
Cons: Warnings of possible musical celebrations that occur in the public square at night.
Location: This hotel is directly behind the main town square (Plaza de Armas) of the historical section of Cusco. Close to all the main sites and restaurants.
Emerson and Jovar, our concierges, were excellent and extremely helpful and accommodating. Due to our intervening trip to Machu Picchu we actually needed to check-in and out twice in a short period of time and each time it was very smooth and quick. On our second stay they even gave us an upgraded room at no extra charge. They arranged several taxis for us and always let us know what the fare should be so that we weren't overcharged.
Comment from Hotel Management
Dec 5, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager