Terrace/patio

Reviews of Union Hotel Cusco

3.5 out of 5
Union Hotel Cusco
Calle Union 189, Cusco, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 475 out of 721 reviews" "
Rating 8 - Good. 177 out of 721 reviews" "
Rating 6 - Okay. 39 out of 721 reviews" "
Rating 4 - Poor. 20 out of 721 reviews" "
Rating 2 - Terrible. 10 out of 721 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gelvis Luz Mendoza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a baby Alpaca which was cute! But hope he gets more grazing time in the fields
Stayed 4 nights in Apr 2024
Response from Jorge Lazo on Apr 23, 2024
Dear Gelvis,Thank you for your kind words about our baby Alpaca! We adore having him here to delight our guests. Rest assured, we prioritize his well-being and ensure he has ample grazing time in the fields to frolic and thrive. Your concern is duly noted, and we appreciate your support for our furry friend's welfare.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Brandon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location front Desk staff is amazing.
Stayed 2 nights in Apr 2024
Response from Jorge Lazo on Apr 23, 2024
Dear Brandon,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Brandon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent staff. Front desk is very accommodating
Stayed 1 night in Apr 2024
Response from Jorge Lazo on Apr 16, 2024
Dear Brandon,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Haoran

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff is very nice. Very convenient location. Walkable distance to the plazas. But the room was not well cleaned.
Stayed 1 night in Apr 2024
Response from Jorge Lazo on Apr 9, 2024
Dear Haoran,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Gualberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No A/C in rooms was pretty warm at night
Stayed 6 nights in Mar 2024
Response from Jorge Lazo on Apr 6, 2024
Dear Gualberto,I sincerely apologize for any discomfort you experienced due to the lack of air conditioning in your room. Our aim is always to provide a comfortable and enjoyable stay for all our guests. We understand the importance of a cool and relaxing environment, especially during warmer nights. Your feedback is invaluable to us, and I assure you that we will address this issue promptly to ensure a more pleasant experience for future stays. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Jamie Cross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciela,Juan and Fernando at the front desk were so warm and hospitable. Great place!
Stayed 2 nights in Mar 2024
Response from Jorge Lazo on Apr 9, 2024
Dear Jamie,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela, Juan and Fernando from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Jamie Cross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place. The staff is wonderful. An hour after we checked out my son realized he lost his EarPod. They had already stripped the beds when we came back but scoured the laundry room to look for. After 20m they found it!!! What a place!!!
Stayed 3 nights in Apr 2024
Response from Jorge Lazo on Apr 6, 2024
Dear Jaime,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Osvaldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, it is located near to plaza Armas. Staff were very friendly.
Stayed 4 nights in Mar 2024
Response from Jorge Lazo on Apr 6, 2024
Dear Osvaldo,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Jamie Cross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So unique. Has things going on all the time. Music at night. Excellent friendly staff. They are so helpful
Stayed 1 night in Apr 2024
Response from Jorge Lazo on Apr 6, 2024
Dear Jaime,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Kosal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place are very clean and very safe for tourists
Stayed 1 night in Mar 2024
Response from Jorge Lazo on Apr 6, 2024
Dear Kosal,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Haoran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff. Good location. Walkable to the plazas.
Stayed 1 night in Mar 2024
Response from Jorge Lazo on Apr 1, 2024
Dear Haoran,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities
Pro’s - Great location. Short walk to San Pedro Market. Food was excellent! Loved the ambiance. Con’s - Face clothes were not available and had issues with electrical outlets. Blow dryer kept turning off.
Stayed 2 nights in Mar 2024
Response from Jorge Lazo on Apr 6, 2024
Dear Karen,I greatly appreciate your feedback regarding your recent stay with us. I'm delighted to hear that you enjoyed our prime location, close proximity to San Pedro Market, and the excellent food we offer. Creating a delightful ambiance for our guests is always a top priority, so I'm thrilled that you found it to your liking.However, I'm disappointed to learn about the issues you encountered with the lack of face cloths and the malfunctioning electrical outlets, particularly with the blow dryer. Please accept my sincere apologies for any inconvenience this may have caused you. Rest assured, I will personally address these matters with our housekeeping and maintenance teams to ensure they are rectified promptly.Thank you once again for bringing these concerns to our attention. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Osvaldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel near plaza de las Armas. A lot of options for dinner.
Stayed 1 night in Mar 2024
Response from Jorge Lazo on Apr 1, 2024
Dear Osvaldo,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff— Graciela welcomed us with a smile and made sure we received our Expedia VIP benefits. She was also of great help when I developed altitude sickness (the hotel has onsite oxygen). Veronica was wonderful in allowing us to feed Kiki, the resident baby alpaca, and took such great care of him. And the restaurant staff: Roy, Yuliana, Cesar, the chefs, and everyone there were just great in delivering excellent customer service.
Stayed 2 nights in Mar 2024
Response from Jorge Lazo on Apr 1, 2024
Dear Diana, Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Veronica, Graciela, Roy, Yulissa and Cesar from our staff.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Alejandro, Edina

Liked: Cleanliness, staff & service, property conditions & facilities
You can hear noise outside the room at all time (from the hallway and even other rooms)
Stayed 1 night in Mar 2024
Response from Jorge Lazo on Mar 25, 2024
Dear Alejandro,Thank you for taking the time to share your comments. We are really sorry about you have experienced with noise in the room I wish you had advised us about this issue while you stayed in our property in order to offer you other alternatives that may have fit your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Alejandro, Edina

Stayed 2 nights in Mar 2024
Response from Jorge Lazo on Apr 23, 2024
Estimado Alejandro,Gracias por compartir sus comentarios, nos complace mucho saber que disfruto su estadía, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 Excellent

Lizzette Lucia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was beautiful with a water fountain in the middle and Kiki their pet Alpaca. The host were amazing, they truly went above and beyond. Graciela or check in host was amazing. What I liked the most was the fact that if you had an activity early in the morning, the hotel will fix you a snack as long as you let them know the night before. We also hiked Machu Picchu and without telling them the hotel had heating pads waiting for us. The free breakfast is great, did I mention it includes free mimosas! This place is amazing and the staff are the absolute best.
Stayed 5 nights in Mar 2024
Response from Jorge Lazo on Mar 25, 2024
Dear Lizzette,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Ivette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. El hotel está muy localizado. Desayuno muy bueno. Yulisa y Vaneza fueron unas excelentes anfitrionas en el bufet del desayuno. El personal del Frontdesk ofreció un gran servicio. El hotel nos guardó la maleta hasta llegar de Cusco.
Stayed 3 nights in Mar 2024
Response from Jorge Lazo on Mar 22, 2024
Estimada Ivette,Gracias por compartir sus comentarios sobre su reciente estadía con nosotros, nos complace mucho saber que superamos sus expectativas y que disfruto de nuestras instalaciones, así como de la calidez y servicio de nuestro personal en especial Yulissa y Vaneza de restaurante, quienes así como el resto de nuestro equipo están enfocadas en brindar un servicio excepcional a todos nuestros huéspedes.Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

8/10 Good

Greg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly staff. Room was clean and well equiped. was a little bit further away from the Plaza de Armas but very close to the market. Breakfast was excellent as was the price/value.
Stayed 2 nights in Feb 2024
Response from Jorge Lazo on Mar 18, 2024
Dear Greg,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jorge Lazo on Mar 18, 2024
Estimada Carol,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 Excellent

gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Loved the courtyard area
Stayed 6 nights in Mar 2024
Response from Jorge Lazo on Mar 18, 2024
Dear Gary,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Lydia

Stayed 1 night in Mar 2024
Response from Jorge Lazo on Apr 1, 2024
Dear Lydia,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Mark

Great place to stay, near many parks. Restaurant was very good and Cesar was a great waiter.
Stayed 5 nights in Mar 2024
Response from Jorge Lazo on Mar 12, 2024
Dear Mark,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Cesar from our restaurant desk team.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Linda, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and vibe great
Stayed 1 night in Mar 2024
Response from Jorge Lazo on Mar 11, 2024
Dear Linda,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It kills me not to be able to give this place 5 stars because I absolutely loved the hotel itself, but was very disappointed with our particular room. I don’t know if we were maybe in a really old section of the property or what, but it was definitely not what was pictured on the hotel’s website. The Union Hotel had such unique amenities and some really nice touches, but the room significantly detracted from our overall experience - hopefully most guests in other rooms would not have this problem.
Stayed 5 nights in Mar 2024
Response from Jorge Lazo on Mar 14, 2024
Dear Ellen,Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your experience fell short of your expectations due to the condition of your room. It's disheartening to learn that your stay with us was marred by these issues.I want to assure you that providing our guests with a comfortable and enjoyable stay is our top priority, and we take your comments seriously. However, I must express my regret that you did not bring these concerns to our attention during your stay. Had we been made aware of the issues you encountered, we would have been more than happy to offer you an alternative room or find a suitable solution to ensure your satisfaction.We understand the importance of accurate representation and strive to provide our guests with the best possible experience. Rest assured, we will investigate the discrepancies between the room you booked and the one you received to prevent similar occurrences in the future.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Jay and Judith, Johnson City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice American style breakfast, airport pick-up, king size beds, complimentary water. They should charge some rooms to have walk-in showers. The tubs are a bit difficult if over 60 yrs old or over.
Stayed 2 nights in Feb 2024
Response from Jorge Lazo on Feb 27, 2024
Dear Jay and Judith,Thank you for your valuable feedback! We're delighted to hear that you enjoyed our Nice American style breakfast, free pick-up service, king-size beds, and complimentary water. We appreciate your suggestion regarding walk-in showers, especially for guests aged 60 years and above. We understand the importance of providing a comfortable and accessible experience for all our guests.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay here. Staff was very helpful. We did need emergency medical care and the staff connected us with a good traveler's clinic. Downside is that the water stopped working for a few hours in the middle of the night, but that could be all of this part of Cusco, not just this hotel.
Stayed 1 night in Feb 2024
Response from Jorge Lazo on Feb 24, 2024
Dear Jay,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an overall pleasant stay and that our staff was able to assist you, especially during the emergency medical situation. Ensuring the well-being of our guests is our top priority, and we are pleased to know that you received the necessary care.We sincerely apologize for the inconvenience you experienced with the temporary water outage. Unfortunately, the issue was city-wide, affecting not only our hotel but the entire Cusco area. We understand the importance of basic amenities like water, and we want to assure you that we took immediate actions to address the situation. Our team worked diligently to restore the water supply as quickly as possible.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Jay and Judith, Johnson City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked Kiki. I liked environmentaly conscious. Only glass and paper. No plastics! Very good breakfast. I liked live intertainment in courtyard, but could be a little lower volume. Nice king beds. Don't book economy room, too small. Other rooms good size.
Stayed 3 nights in Feb 2024
Response from Jorge Lazo on Feb 22, 2024
Dear Jay and Judith,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wentvabove and beyond to be helpful. The room was lovely. The courtyard is wonderful. And the restaurant was fantastic.
Stayed 1 night in Feb 2024
Response from Jorge Lazo on Feb 22, 2024
Dear Mary,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Graciela from our front desk team.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Yuliana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very cozy and nice. Graciela went beyond to help us to accommodate with the altitud issues we were having. We loved the alpaca Kiki who was around the hotel very nice touch. The hotel is walkable and close to the San Pedro Market and restaurants.
Stayed 2 nights in Feb 2024
Response from Consuelo Honor on Feb 10, 2024
Dear Yuliana, Thank you for sharing your comments about your recent stay with us, we are very pleased to know that we exceeded your expectations and that you enjoyed our facilities, as well as the warmth and service of our staff, especially Graciela at reception, who, as well as the rest of our team is focused on providing exceptional service to all of our guests. We also appreciate your comments about Kiki our baby alpaca who is in charge of interacting with all our guests during their stay.Thank you once again for your comments, these encourage us to continue improving every day; We hope you can visit us again soon and can recommend us too.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! Excellent staff! Perfect location! And great food! Would recommend this place to anyone visiting Cusco!
Stayed 1 night in Feb 2024
Response from Consuelo Honor on Feb 10, 2024
Dear Kaitlyn, Thank you for sharing your comments about your recent stay, we are very pleased to know that you enjoyed our location and facilities, because it is central we are close to the Plaza de Armas and some tourist attractions such as the Arco de Santa Clara, Mercado de San Pedro, among others. .Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that every night they came to each room with a large thing of hot tea and water bags in case it was cold! The staff was very friendly and it was such a good location for just landing in Cusco!
Stayed 2 nights in Jan 2024
Response from Consuelo Honor on Feb 10, 2024
Dear Rachel,Thank you for sharing your comments about your recent stay with us, we are very pleased to know that we were able to exceed your expectations, that you enjoyed our facilities and above all the service of our staff who each one of them makes the greatest effort to provide a unique experience with every guest we receive, in the same way about the turndown service carried out every afternoon where we leave hot water bottles, a thermos with an infusion of natural herbs from the area, truffles and a thank you card for having chosen us.Thank you once again for your comments, these encourage us to continue improving every day; We hope you can visit us again soon and can recommend us too.Sincerely,Consuelo HonorReservation SupervisorUnion Hotel Cusco

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Consuelo Honor on Feb 10, 2024
Dear Greg,Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorUnion Hotel Cusco

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden, restaurant, bar, and baby alpaca all made for a great stay. The staff were incredibly attentive and helpful.
Stayed 1 night in Jan 2024
Response from Consuelo Honor on Feb 10, 2024
Dear Daniel,Thank you for sharing your comments, we are very pleased to know that you enjoy the service of our staff who are focused on giving their best so that our guests, regarding the management of the air conditioning, we will reinforce this issue with our reception staff so that they can give further details of use upon check in.We also appreciate your comments about Kiki our baby alpaca who is in charge of interacting with all our guests during their stay.Thank you once again for your comments, these encourage us to continue improving every day; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 Excellent

Amruta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jorge Lazo on Jan 25, 2024
Dear Amruta,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

6/10 Okay

MABLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jorge Lazo on Jan 15, 2024
Dear Mable,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

6/10 Okay

Ariunzul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jorge Lazo on Jan 8, 2024
Estimado Ariunzul,Gracias por compartir sus comentarios, nos complace mucho saber que disfruto de su estadía, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

10/10 Excellent

Claudia Lotero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, clean , really good attention from ALL the people there in the staff very friendly. We appreciate the attention and highly recommend.
Stayed 2 nights in Dec 2023
Response from Consuelo Honor on Feb 10, 2024
Dear Claudia, Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Consuelo HonorReservation SupervisorUnion Hotel Cusco

10/10 Excellent

Ariunzul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The breakfast was amazing. They do actually take your order and cook it for you. I thought it was very thougthful touch for a complimentary breakfast.
Stayed 1 night in Dec 2023
Response from Jorge Lazo on Jan 6, 2024
Dear Ariunzul,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Bob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was excellent. The room was clean and comfortable. The onsite restaurant was very good and convenient. The only complaint, was the evening noise in the courtyard.
Stayed 2 nights in Dec 2023
Response from Jorge Lazo on Jan 2, 2024
Dear Bob,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

8/10 Good

Barunava

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jorge Lazo on Dec 27, 2023
Dear Barunava,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service!
Stayed 3 nights in Dec 2023
Response from Jorge Lazo on Dec 26, 2023
Dear Jacqueline,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Teresa, Toronto

Stayed 2 nights in Dec 2023
Response from Jorge Lazo on Dec 22, 2023
Estimada Teresa,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

8/10 Good

Kashara

Traveled with family
Liked: Staff & service
Response from Consuelo Honor on Feb 10, 2024
Dear Kashara,Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

10/10 Excellent

GREGORY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very well kept and has a staff that goes way out of their way to serve. The breakfast is the best I have ever had in a hotel. Juice fresh pressed, omelettes made to order, coffee from a French press on your table. Kiki the baby alpaca roams the open air lobby. It is on a side street, which is very narrow like most Cusco streets. Safe area, very very well located. It is close to plaza de armas and only a half block from the awesome San Pedro market and the Peru rail train station. I can't say enough about how well this hotel is run. I can't wait to return
Stayed 2 nights in Dec 2023
Response from Jorge Lazo on Dec 20, 2023
Dear Gregory,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient, walkable everywhere and beyond helpful/friendly staff! they also have Kiki the alpaca to keep you entertained!!
Stayed 3 nights in Dec 2023
Response from Jorge Lazo on Dec 20, 2023
Dear Stephanie,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Jorge Lazo on Dec 16, 2023
Dear Ximena,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

10/10 Excellent

Nirmalkumar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Consuelo Honor on Feb 10, 2024
Dear Nirmalkumar, Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Response from Consuelo Honor on Feb 10, 2024
Dear William,Thank you for sharing your comments, we are very pleased to know that we have managed to exceed your expectations, rest assured that we will share your comments with the rest of the team.Once again, thank you for your comments, they encourage us to continue improving more and more; We hope you can visit us again soon.Sincerely,Consuelo HonorReservation SupervisorHotel Union Cusco

8/10 Good

Kuljit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good restaurant in the hotel. Hotel staff were great and helpful. Do note that when it is cold in Cusco the room heaters are not strong enough to heat up the room but you can ask the staff for another heater and they will help. Staff speak Spanish and English
Stayed 2 nights in Nov 2023
Response from Jorge Lazo on Dec 13, 2023
Dear Kuljit,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco