Ratings based on 394 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by YUERU

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017 by Victor, Hotel Management
Estimado Huesped, Muchas gracias por haberse dado el tiempo de evaluarnos, nos agrada saber que disfrutaron del Hotel. Saludos Cordiales, Victor Collantes Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Fantastic location buitiful building loverly breakfast staff very helpful overall fantastic would go again
Comment from Hotel Management
Oct 19, 2017 by Victor Collantes - General Manager, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Collantes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Great staff and lovely Continental breakfast; Free storage available for folks who join tours before and after checking in and out is an incredible plus.
Comment from Hotel Management
Sep 11, 2017 by Victor Collantes - General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Victor Collantes General Manager
3 out of 5
by A verified traveler from New York

Beautiful hotel but with a heating problem

Posted Sep 10, 2017
Cons: Fix the heat in rooms. Rooms are too hot.
This is a beautiful property, centrally located, and close to the Plaza de Armas. However, there were 4 of us in 2 separate rooms (2 each), the heat was blasting in our rooms and there was no way to shut it down. We had to call room service to bring a fan and leave windows open in order to sleep. Also, the Wi-Fi doesn't work on our floor. Only at the lobby can be connected. Other than this two inconveniences, everything else was great. Breakfast was great.
Comment from Hotel Management
Sep 13, 2017 by Victor Collantes - General Manager, Hotel Management
Dear Mr Hugo, Thank you for take the time to share your comments with us, about the heat and the Wi-fi we are really sorry for the inconvenience, please allow me to express my sincerest apologies, please rest assured that we are taking the appropriate measures to prevent future occurrence. Best Regards Victor Collantes Gerente General
5 out of 5
by Jose L

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017 by Victor, Hotel Management
Estimado Sr Jose L Muchas gracias por hacernos llegar su evaluacion sobre la estadia en Novotel Cusco. Nos agrada mucho saber que disfrutaron de su estadia con nosotros. Esperamos verlo pronto. Saludos Cordiales, Victor Collantes Gerente general
4 out of 5
by mauro

Great place

Posted Aug 31, 2017 on Hotels
Beautiful hotel near the central square, nice amenities and spacious, comfortable rooms
Comment from Hotel Management
Sep 11, 2017 by Victor, Hotel Management
Dear Mr Mauro, Thank you for the review of our hotel, We are glad that you enjoyed your stay. We hope to see you again in a near future. Sincerely, Victor Collantes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great location, friendly staff, good value

Posted Aug 31, 2017
Beds were very comfortable and rooms were kept clean. Bedroom my daughters stayed in was a bit stuffy because the a/c or fan was broken so there was little air flow. Other than that, a wonderful stay!
Comment from Hotel Management
Sep 11, 2017 by Victor Collantes - General Manager, Hotel Management
Dear Guest, Thank you for the review of our hotel, We are glad that you enjoyed your stay also I am sorry for the inconvenience your daughters had on the room. on the room we just have heating, because the weather in Cusco. Sincerely, Victor Collantes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Mid Range Hotel well Located

Posted Aug 29, 2017
Pros: Staff and location
Cons: Better attention in housekeeping.
We stayed here 6 nights and had a very pleasant stay. The hotel staff was friendly and the Concierge staff very helpful. Breakfast was good. The dining room manager was very friendly and helpful. Our complaints would be minor. Housekeeping was a little spotty. Floor not swept in room. Mirror not cleaned during our stay. Wifi seemed to come and go a bit. All in all, though, a good value in a great location. An easy walk to Plaza des Armas and to San Blas areas. I would stay again.
Comment from Hotel Management
Sep 11, 2017 by Victor Collantes - General Manager, Hotel Management
Dear Guest, Thank you for the review and advises of our hotel, We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great location in central Cusco

Posted Aug 29, 2017
Pros: Nice room, great location
Location: central Cusco location with most city sights and many restaurants within walking distance
Very quick check in with early check in or late check out option (at cost, but a good option) Room was clean, spacious and quiet.
Comment from Hotel Management
Sep 11, 2017 by Victor Collantes - General Manager, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Collantes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UIO

Nice hotel close to Plaza de Armas

Posted Aug 23, 2017
Pros: Location, architecture
Location: Plaza de armas, restaurants. Great location
Comfortable, nice hotel and staff. Location is superb.
Comment from Hotel Management
Aug 24, 2017 by Victor, Hotel Management
Dear Frank, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager NOVOTEL CUSCO