Ratings based on 225 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful people

Posted Sep 20, 2017
Wonderful, the staff was great and the Buffet excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Cici in Cusco

Posted Sep 18, 2017
Great location, helpful stuff, nice breakfast, comfortable room. If you need WF, it would be challenging. You can't get WF in your room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in perfect location.

Posted Sep 3, 2017
Wonderful staff, always friendly and helpful. Great rooms, spacious, clean and quiet.
Comment from Hotel Management
Sep 9, 2017 by eb, Hotel Management
Dear guest, Thank you for your feedback! We are glad you enjoyed our spacious, clean and quiet rooms. Also that our staff was helpful and friendly as always. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful!

Posted Aug 26, 2017
We stayed here on two separate occasions during our time in Cusco. It's a really beautiful hotel on a lovely quiet street yet still ridiculously close to everything! The rooms are stylish and incredibly comfy. The court yard is gorgeous - perfect to sit out and take it easy when you just arrive. The hotel owner is a really lovely guy, as is the man who works in the restaurant/serves breakfast (wish I knew their names!). In fact the restaurant is perfect for your first night if you want to take it easy re the altitude. One small point which is only an FYI not a complaint - we asked for their airport pick up which was seamless, but were picked up by the taxi driver plus a guy called Guido. He hung around while we checked in and then talked through all the things we could do in Cusco and the prices. It took four attempts at asking to understand that Guido worked for a tour operator called ASP Travel. I have zero problem with the hotel having an affiliation with the company, but when you've just arrived it's a bit overwhelming if you're not expecting it. If the hotel had given us prior warning we would have felt a little less ambushed. The next day we asked at iperu and a few other agencies about ASP Travel (we like to suss things out before we commit). As none of them had heard of the company we decided to book elsewhere. Given the hotel works in this way, ASP must be absolutely fine, so this is purely a heads up to expect it and then you can decide what's right for you.
Comment from Hotel Management
Sep 25, 2017 by eb, Hotel Management
Dear guest, Thank you very much for taking time to write about your experience in our hotel. We are glad you enjoyed a peaceful and comfy stay. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Delightful hotel, conveniently located

Posted Aug 23, 2017
Really sweet hotel. The rooms are lovely and built around an attractive courtyard. Breakfast was delicious and the breakfast staff were lovely and helpful. Bed was very comfortable. Noise did travel a little between rooms but it didn't worry me on my stay - I still slept very well. Liked the location - a 5-10 minute walk to the main square. Would stay here again if I returned to Cusco, which I hope to do .
Comment from Hotel Management
Aug 26, 2017 by eb, Hotel Management
Dear guest, Thank you for giving us feedback about your stay. We are glad you enjoyed our facilities, location and our delicious breakfast. Also that our staff was helpful during your time with us. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
The breakfast was great. Very close to the main square. Only thing the room was a little cold, took a while for the heaters to kick in but other than that this hotel was great!
Comment from Hotel Management
Jul 16, 2017 by eb, Hotel Management
Dear guest, Thank you for your feedback. We are glad you enjoyed our delicious breakfast and location. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next to city center!

Posted Jun 4, 2017
I can't think of a better hotel to stay in Cusco...truly great! Facilities and breakfast were excellent. Staff was helpful...only improvement would be better wifi signal in the rooms.
Comment from Hotel Management
Jul 1, 2017 by ebr, Hotel Management
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our facilities and our delicious breakfast. Also that our staff was helpful. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

A very comfortable hotel

Posted May 16, 2017
Pros: I really enjoy my stay here. The breakfast is excellent. The room is clean and everything provided are in high quality.
Cons: There is a confusion for one way free transportation (to airport or pickup). I didn't use the pickup service. I paid 20 sol to airport.No issue really
I would rate this hotel 4 star and in fact it is better than a lot of other 4 star hotels. The hotel is very well maintained. The room is clean and provides everything in high quality.
Comment from Hotel Management
May 27, 2017 by eb, Hotel Management
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed your stay, our deliciuous breakfast and that you found high quality in your room and everything provided. The hotel only covers transportation from the airport to the hotel (pick up) but we can always help our guests arrange transportation to the airport. The aprox cost is USD 5.00. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great Spanish colonial near old town center

Posted Apr 18, 2017
We really loved the stay there. The staff is immensely helpful. The amenities have been invested in and are up to European standards. It seemed better value to us than another hotel we used in Cuzco. The small restaurant, which also serves breakfast, is run by a small but exceptional crew. Highly recommended!
Comment from Hotel Management
Apr 25, 2017 by eb, Hotel Management
Dear guest, Thank you for taking time to give us feedback about your stay with us. We are glad you enjoyed your stay, that our staff was very helpful because they always try that our guests feel very comfortable. Also that you enjoyed our amenities. Nice you tried our delicious food. Come back soon!
4 out of 5
by Sarah

Great value and service

Posted Mar 2, 2017 on Hotels
Good service from reception team and the restaurant staff who were very attentive at breakfast. Any taxis booked were prompt. Plenty of choice at breakfast including eggs to order. Coffee/tea facilities in room including ample supply of coco tea leaves! Within 10-15 walking distance of main square and other attractions in the area and plenty of tour operators and places to eat too at various budgets. Flat screen TV wth a couple of English-speaking channels and a hairdryer in the bathroom. Only a couple of little gripes - the wi-fi connection wasn't that great in any location within the hotel and also, the location of my room in the first square meant I was woken every morning between 5.30-6.00am by the staff tapping on the front door to come in and then engaging in a conversation (not quiet) with the reception staff. They are re-surfacing the road outside but this just means a taxi can't pull up directly outside. It doesn't impact on walking access and wasn't particularly noisy at any time and should be finished fairly shortly. Overall though, a great value stay.
Comment from Hotel Management
Mar 15, 2017 by Pablo, Hotel Management
Dear guest, Thank you for taking time to write a review about your stay in our hotel. We are glad you enjoyed our service and delicious breakfast., We are sorry for the inconvenience with the Wi-fi, we are working on improvements. About the road works you are right they are finishing soon. It escapes our management, they are being done by the city's authorities. Come back soon!